BSOD! Event ID:1033

Today for the first time i got the BSOD.

My pc is desktop running windows 7 64-bit.

I have Norton v11 antivirus protection and google chrome web browser.

80GB hard disk, MSI motherboard, 1GB RAM, (If you need further info please ask me)

I unable to read the Blue screen as it appears for 2 seconds (the line which i see is dumping physical memorybut not sure)

and then my pc restarts and i got this message

Windows has recovered from an Unexpected shutdown

Problem signature:

Problem event name: Blue screen

OS version : 6.1.7600.

Locale ID: 1033

Additional Info about this problem:

BCCode : 3b

BCP1 : 00000000C0000005

BCP2 : FFFFFF960002E03D6

BCP3 : FFFFFF8800279DD70

BCP4 : 0000000000000000

OS Version:6_1_7600


Files that help describe the problem:



Note: But when i try to open minidump it shows access denied. I dont know what to do..

Please help me

I attach the zip file for mini dump


Last edited:


Windows Forum Admin
Staff member
Premium Supporter
we need to see the actual dump file proper. Did you try the app in the thread I posted?
Also I can tell your missing a critical service pack for windows 7. Please download and install SP1 from here:
You want the 'exe' download, scroll down and it's the last one

Last edited:
Thanks for the help kemical!


Windows Forum Admin
Staff member
Premium Supporter
Let me know how you get on.

No my dump files gone when i did disk clean up!..
But i did not install any hardware recently!.
also my graphic update is done recently.
anti virus also updated!
May be i am open lots of applications in the background which may cause this..
also i download third party softwares which may cause this. i uninstall all those and reduce the number of background applications...
Not receive another BSOD my pc running fine..
thank you for your valuable time..


Windows Forum Admin
Staff member
Premium Supporter
Ok well good luck and if you should need to please post back.. :)

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