Windows 7 BSOD! Event ID:1033

[computertech]

Today for the first time i got the BSOD.

My pc is desktop running windows 7 64-bit.

I have Norton v11 antivirus protection and google chrome web browser.

80GB hard disk, MSI motherboard, 1GB RAM, (If you need further info please ask me)



I unable to read the Blue screen as it appears for 2 seconds (the line which i see is dumping physical memorybut not sure)

and then my pc restarts and i got this message





Windows has recovered from an Unexpected shutdown



Problem signature:

Problem event name: Blue screen

OS version : 6.1.7600.2.0.0.256.1

Locale ID: 1033



Additional Info about this problem:



BCCode : 3b

BCP1 : 00000000C0000005

BCP2 : FFFFFF960002E03D6

BCP3 : FFFFFF8800279DD70

BCP4 : 0000000000000000



OS Version:6_1_7600

product:256_1

Files that help describe the problem:

c;\windows\Minidump\052715-35786-01.dmp

c:\Users\star\Appdata\local\Temp\WER-106439-0.sysdata.xml







Note: But when i try to open minidump it shows access denied. I dont know what to do..

Please help me

 

[kemical]

Hi,
if you run the app found in this thread it will collect all the data for you:
http://windowsforum.com/threads/how-to-ask-for-help-with-a-bsod-problem.38837/

Simply post the results.

 

[computertech]

Hello
I attach the zip file for mini dump

 

[kemical]

Hi,
we need to see the actual dump file proper. Did you try the app in the thread I posted?
Also I can tell your missing a critical service pack for windows 7. Please download and install SP1 from here:
http://www.microsoft.com/en-gb/download/details.aspx?id=5842
You want the 'exe' download, scroll down and it's the last one

 

[computertech]

Thanks for the help kemical!

 

[kemical]

Let me know how you get on.

 

[computertech]

No my dump files gone when i did disk clean up!..
But i did not install any hardware recently!.
also my graphic update is done recently.
anti virus also updated!
May be i am open lots of applications in the background which may cause this..
also i download third party softwares which may cause this. i uninstall all those and reduce the number of background applications...
Not receive another BSOD my pc running fine..
thank you for your valuable time..
Regards

 

[kemical]

Ok well good luck and if you should need to please post back..