BSoD everyday now randomly. Locale ID: 1033 BCCode: 1000007e

#1
Hi, recently I started getting blue screens while simply browsing the internet. I am completely clueless on why this is happening, I have run hardware tests and everything seems normal. These bluescreens happen everyday and when I turn my pc back on and go on my account, it will blue screen once again right away however if I go onto an alternative account everything goes by normally and no blue screen and then eventually after a few minutes I switch back to my main account that would give me another blue screen when I boot up after a blue screen and it works fine. Any help is appreciated to help me out with this issue!
My basic system specs are:
OS: Windows 7 home premium 64 bit
CPU: Intel Pentium 4 E5300 2.60 ghz dual core
RAM: 4gb
Video Card: ati radeon 4350 hd 512mb
here is some more information about the blue screen that popped up when I restarted. BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: 0000000000000404
BCP3: FFFFF88002FD2A28
BCP4: FFFFF88002FD2280
the crash dump is attached.
 


Attachments

Trouble

Noob Whisperer
#2
Hello and welcome to the forum.
If you would, first please uninstall completely your AVG software.
Please use the programs uninstaller if available otherwise use the Programs and Features applet in the control panel. Follow that up by running this vendor specific proprietary removal tool from here AVG | Download tools and utilities (get the correct version for your system architecture).
Please replace with MSE from here Spyware Protection | Free Spyware Protection | Microsoft Security Essentials
After doing so please upload any new BSOD (dump files) by attaching them to your next post in this (your) thread.
Code:
fffff880`02fd2708  fffff880`01097398 Unable to load image \SystemRoot\system32\DRIVERS\[COLOR=#ff0000][U][B]avgtdia.sys[/B][/U][/COLOR], Win32 error 0n2
 


#3
alright, first off thanks for the help, I uninstalled AVG and got mse and I was all good until today I got another one. I just now ran the AVG remover and when I got the blue screen here is the information from the popup I got and it was different than it was when I had AVG.
Locale id: 1033
BCCode: 1e
BCP1: FFFFFFFFC0000096
BCP2: FFFFF800031144AA
BCP3: 0000000000000000
BCP4: 0000000000000000
dmp is attached and I think the problem might end up being fixed now that I just ran the AVG remover but I'm still not sure.
 


Attachments

#4
ok so AVG remover didn't completely fix it because I just got another BSoD with yet again different codes.
locale id: 1033
BCCode: be
BCP1: FFFFF880010EF9CC
BCP2: 0000000003B9A121
BCP3: FFFFF88002FFC870
BCP4: 000000000000000A
dmp attached
 


Attachments

Trouble

Noob Whisperer
#5
Thanks for the follow up. Would you please,
First make sure your machine is configured properly to facilitate the collection of .dmp files.
Go to Start and type in sysdm.cpl and press Enter
Click on the Advanced tab
Click on the Startup and Recovery Settings button
Ensure that Automatically restart is unchecked
Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box
Ensure that the Small Dump Directory is listed as %systemroot%\Minidump << where your .dmp files can be found later
Click OK twice to exit the dialogs, then reboot for the changes to take effect.
Then:
Please read the first post in this sticky thread here How to ask for help with a BSOD problem
Do your best to accumulate the data required.
Run the SF Diagnostic tool (download and right click the executable and choose run as administrator)
Download and run CPUz. Use the Windows snipping tool to gather images from all tabs including all slots populated with memory under the SPD tab.
Likewise RAMMon. Export the html report, put everything into a desktop folder that you've created for this purpose, zip it up and attach it to your next post (right click it and choose send to, compressed (zipped) folder.
Additionally, if you haven’t already, please take some time and fill out your system specs in your forum profile area http://windows7forums.com/windows-7...you-filling-your-system-specs.html#post235529 .
Thanks again
Randy
 


Trouble

Noob Whisperer
#6
Additionally it looks like there is a BIOS update available.
According to what I can determine from your dump files you are currently running
Code:
BiosVendor = Dell Inc.
BiosVersion = [COLOR=#ff0000][U][B]A11[/B][/U][/COLOR]
BiosReleaseDate = [COLOR=#ff0000][U][B]09/07/2009[/B][/U][/COLOR]
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron 545s
Check here, or better yet plug in your Service Tag Number at dell to make sure you get the specific files available for your PC ( Drivers and Downloads | Dell [United States] )
Confirm this
Dell BIOS
A12
12/2/2009
 


#7
Alright I did everything you said, I updated my bios to A12 and I updated my profile with the most specs I can name and I attached two .rar files the one contains all the information from CPU-Z and RAMMon and the other contains the information from the SF diagnosis tool. I hope I did everything correctly and thanks so much for all the help.:)
 


Attachments

Trouble

Noob Whisperer
#8
Do me a favor and rename this driver
PxHlpa64.sys 6/23/2009 to PxHlpa64.OLD (should be here "C:\Windows\System32\Drivers\pxhlpa64.sys")
Reboot and see if Blue Screens persist, if so please attach here. This may be associated with an old version of Sonic or another CD\DVD software in any case if predates Windows 7 RTM so lets see if that is the driver that is causing the issue.
Thanks
Randy
Code:
BugCheck 1E, {ffffffffc0000005, fffff800030c77ef, 0, 7fffffa0000}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : ntkrnlmp.exe ( nt!RtlImageNtHeaderEx+3f )
[COLOR=#ff0000][U][B]KMODE_EXCEPTION_NOT_HANDLED (1e)[/B][/U][/COLOR]
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff800030c77ef, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 000007fffffa0000, Parameter 1 of the exception
 


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