BSoD everyday now randomly. Locale ID: 1033 BCCode: 1000007e

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by deathbat56, Jul 26, 2012.

  1. deathbat56

    deathbat56 New Member

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    Hi, recently I started getting blue screens while simply browsing the internet. I am completely clueless on why this is happening, I have run hardware tests and everything seems normal. These bluescreens happen everyday and when I turn my pc back on and go on my account, it will blue screen once again right away however if I go onto an alternative account everything goes by normally and no blue screen and then eventually after a few minutes I switch back to my main account that would give me another blue screen when I boot up after a blue screen and it works fine. Any help is appreciated to help me out with this issue!
    My basic system specs are:
    OS: Windows 7 home premium 64 bit
    CPU: Intel Pentium 4 E5300 2.60 ghz dual core
    RAM: 4gb
    Video Card: ati radeon 4350 hd 512mb
    here is some more information about the blue screen that popped up when I restarted. BCCode: 1000007e
    BCP1: FFFFFFFFC0000005
    BCP2: 0000000000000404
    BCP3: FFFFF88002FD2A28
    BCP4: FFFFF88002FD2280
    the crash dump is attached.
     

    Attached Files:

  2. Trouble

    Trouble Noob Whisperer

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    Hello and welcome to the forum.
    If you would, first please uninstall completely your AVG software.
    Please use the programs uninstaller if available otherwise use the Programs and Features applet in the control panel. Follow that up by running this vendor specific proprietary removal tool from here AVG | Download tools and utilities (get the correct version for your system architecture).
    Please replace with MSE from here Spyware Protection | Free Spyware Protection | Microsoft Security Essentials
    After doing so please upload any new BSOD (dump files) by attaching them to your next post in this (your) thread.
    Code:
    fffff880`02fd2708  fffff880`01097398 Unable to load image \SystemRoot\system32\DRIVERS\[COLOR=#ff0000][U][B]avgtdia.sys[/B][/U][/COLOR], Win32 error 0n2
     
  3. deathbat56

    deathbat56 New Member

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    alright, first off thanks for the help, I uninstalled AVG and got mse and I was all good until today I got another one. I just now ran the AVG remover and when I got the blue screen here is the information from the popup I got and it was different than it was when I had AVG.
    Locale id: 1033
    BCCode: 1e
    BCP1: FFFFFFFFC0000096
    BCP2: FFFFF800031144AA
    BCP3: 0000000000000000
    BCP4: 0000000000000000
    dmp is attached and I think the problem might end up being fixed now that I just ran the AVG remover but I'm still not sure.
     

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  4. deathbat56

    deathbat56 New Member

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    ok so AVG remover didn't completely fix it because I just got another BSoD with yet again different codes.
    locale id: 1033
    BCCode: be
    BCP1: FFFFF880010EF9CC
    BCP2: 0000000003B9A121
    BCP3: FFFFF88002FFC870
    BCP4: 000000000000000A
    dmp attached
     

    Attached Files:

  5. Trouble

    Trouble Noob Whisperer

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    Thanks for the follow up. Would you please,
    First make sure your machine is configured properly to facilitate the collection of .dmp files.
    Then:
    Please read the first post in this sticky thread here How to ask for help with a BSOD problem
    Do your best to accumulate the data required.
    Run the SF Diagnostic tool (download and right click the executable and choose run as administrator)
    Download and run CPUz. Use the Windows snipping tool to gather images from all tabs including all slots populated with memory under the SPD tab.
    Likewise RAMMon. Export the html report, put everything into a desktop folder that you've created for this purpose, zip it up and attach it to your next post (right click it and choose send to, compressed (zipped) folder.
    Additionally, if you haven’t already, please take some time and fill out your system specs in your forum profile area http://windows7forums.com/windows-7-support/72212-help-us-help-you-filling-your-system-specs.html#post235529 .
    Thanks again
    Randy
     
  6. Trouble

    Trouble Noob Whisperer

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    Additionally it looks like there is a BIOS update available.
    According to what I can determine from your dump files you are currently running
    Code:
    BiosVendor = Dell Inc.
    BiosVersion = [COLOR=#ff0000][U][B]A11[/B][/U][/COLOR]
    BiosReleaseDate = [COLOR=#ff0000][U][B]09/07/2009[/B][/U][/COLOR]
    SystemManufacturer = Dell Inc.
    SystemProductName = Inspiron 545s
    Check here, or better yet plug in your Service Tag Number at dell to make sure you get the specific files available for your PC ( Drivers and Downloads | Dell [United States] )
    Confirm this
    Dell BIOS
    A12
    12/2/2009
     
  7. deathbat56

    deathbat56 New Member

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    Alright I did everything you said, I updated my bios to A12 and I updated my profile with the most specs I can name and I attached two .rar files the one contains all the information from CPU-Z and RAMMon and the other contains the information from the SF diagnosis tool. I hope I did everything correctly and thanks so much for all the help.:)
     

    Attached Files:

  8. Trouble

    Trouble Noob Whisperer

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    Do me a favor and rename this driver
    PxHlpa64.sys 6/23/2009 to PxHlpa64.OLD (should be here "C:\Windows\System32\Drivers\pxhlpa64.sys")
    Reboot and see if Blue Screens persist, if so please attach here. This may be associated with an old version of Sonic or another CD\DVD software in any case if predates Windows 7 RTM so lets see if that is the driver that is causing the issue.
    Thanks
    Randy
    Code:
    BugCheck 1E, {ffffffffc0000005, fffff800030c77ef, 0, 7fffffa0000}
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by : ntkrnlmp.exe ( nt!RtlImageNtHeaderEx+3f )
    [COLOR=#ff0000][U][B]KMODE_EXCEPTION_NOT_HANDLED (1e)[/B][/U][/COLOR]
    This is a very common bugcheck.  Usually the exception address pinpoints
    the driver/function that caused the problem.  Always note this address
    as well as the link date of the driver/image that contains this address.
    Arguments:
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff800030c77ef, The address that the exception occurred at
    Arg3: 0000000000000000, Parameter 0 of the exception
    Arg4: 000007fffffa0000, Parameter 1 of the exception
     

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