Windows 7 Blue-screen when playing CS:GO

S

Sandusky

Member
Joined
Nov 8, 2015
Messages
42
Hello.
A little over a week ago my computer blue-screened in the middle of a CS:GO game. It now keeps blue-screening after about 20-30 minutes of playing and it's getting really annoying!!! It never happens in any other games, just CS:GO.
The blue-screen message says something about display drivers, I never catch exactly what it says, it goes away too quickly. I used WhoCrashed to try and find out what went wrong and it gives the same error for each crash:

On Sat 07/11/2015 19:39:33 GMT your computer crashed
crash dump file: C:\Windows\Minidump\110715-56160-01.dmp
This was probably caused by the following module: atikmpag.sys (atikmpag+0xCCAC)
Bugcheck code: 0x116 (0xFFFFFA800A8C44E0, 0xFFFFF88004010CAC, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver:atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR

Before it started to blue-screen I removed the dust from my case, but I'm pretty sure I didn't do any damage to any of the components.
I've checked and my video card driver is up to date, and beyond that I don't really have any idea of what to do. I hope I've given enough information for you to spot any issues.
Can you help me???
 
Solution
Hi,
looking at what you posted your graphics driver suffered whats called a 'TDR' which basically means the driver tried to reset but for some reason couldn't. Now the best way for us to help is to read the actual dump files created when the machine bsod's. These are found in a folder marked 'Minidump' in the main Windows folder. If you can't find the folder or no dump files are present then you'll need to change your settings so that they are produced when you bsod:
Open the run application.
Type sysdm.cpl in the run box and click ok.
Look across the top of the system properties box for 'Advanced' and click that.
Look for 'Startup and Recovery' near the bottom and click 'settings'.
Near the bottom you'll see a drop down menu under the...
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Ok cool. If you get really stuck let me know and I'll point you in the right direction.
 
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Not a great start, I'm on the realtek download page ( Link Removed ) and I have no idea what I'm looking for! I'm sorry if I'm being a pain, but I'm very confused!
 
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Sandusky said:
Also, a lot of the Intel drivers are saying I don't meet the minimum system requirements to install the latest drivers.
Click to expand...

Probably best if you just stick with the support page drivers for now and research the drivers at your leisure thats what I was kinda meaning really.
 
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Oh right, ok. Well I'll see how the ones I have work now. If not I've got the day off tomorrow to do some Google-ing. I know I'm being a bit of a pain now, but this is really starting to get to me!
 
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Well it can be a little difficult finding them first time around but once you do make sure you favourite the pages etc.
 
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I was just wondering, yesterday you said it may be something more serious than drivers, I was wondering what else it may be? I've heard RAM can sometimes be an issue, are there other things as well?
 
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Well if the issue continued then we could test other components. Is the issue still happening?
 
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I've updated some of them. I was more just wondering what else it could be if when I update the rest of the drivers it doesn't work.
 
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Well you can always google what the cause is and you'll see it can be many things although it's usually heat related.

Did you remove AVG?

Sandusky said:
I was more just wondering what else it could be if when I update the rest of the drivers it doesn't work
Click to expand...
Can you please just update the drivers.
 
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Yup, I removed AVG and have finally found the most up to date drivers ( or at least I think/hope I have! ) I though the ones on the MSI website were the most up to date, hence my confusion. I'm getting on the new drivers now.
 
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Cool... Once i know all the drivers have been updated then we know it might possibly something else (if it still continues of course). Hope all goes well.
 
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Ok, so far I've updated:
AMD display drivers
Realtek drivers
Intel graphics drivers
Intel chipset drivers
Intel USB drivers

I used the MSI website as guide and these were all on there. Are there any drivers I've missed? I searched windows 7 on the Intel drivers page and I've got all the latest ones from there.
I can't really think of anything else, but I've probably overlooked something. Thanks
 
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Ok good. They were the ones I was most concerned about. What about checking for dust inside the machine? Dust can be a major cause of heating issues and it's worth checking your system. I clean mine out every 3-6 months as it does make a difference.

Please open the start menu, find command prompt, right click on it and run as admin. Type:
sfc /scannow
Press enter and await results. If you have any corruption within windows this will try and repair it.
 
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Ok, the scan just finished. It said it did not find any integrity violations. Some guy suggested I should do this about 2 weeks ago before I posted on this forum and it came back with a couple of errors and fixed them.
I've also given my machine a quick dusting. I didn't do a great job, I don't really want to go poking around the components too much, but it's a lot cleaner than it was!
 
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