Bootup problem on restart

Discussion in 'Windows 7 Help and Support' started by Tony Williams, Mar 3, 2013.

  1. Tony Williams

    Tony Williams New Member

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    I have a Toshiba Satellite which bootsup OK (most of the time) when I switch it on but when I do a restart it gets to the Windows 7 logo then I just get a cursor on a black screen. Can anyone help with why this should be the case?
    Thanks
    Tony
     
  2. patcooke

    patcooke Microsoft MVP
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  3. Tony Williams

    Tony Williams New Member

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    Thanks I tried that but the fixing problems just goes on forever and didn't do anything so after about an hour I switched it of.
    Tony
     
  4. Saltgrass

    Saltgrass Excellent Member
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    Is the cursor a blinking flat cursor on the upper left, or a mouse cursor?

    Next time you restart, you might try going through the bios and making sure your boot device is set correctly.

    Any messages in the event viewer around the time you restart?

    When you restart, the memory has not been cleaned out. Possibly something is hanging around and causing the problem. Also, some devices may be in a different state. Maybe removing any external devices you have might work. For example, I have an external OEM hard drive that cold boots fine, but will not work for restarts.
     
  5. Tony Williams

    Tony Williams New Member

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    The cursor is a mouse cursor. The boot sequence is OK. There aren't any external devices attached.

    I tried a System Restore again and got it back but the boot up was intermittent, sometime booted up on switch on but then next time just got cursor. I ran CCleaner on the registry and noticed that one of the errors was Missing Startup Software %windir%\system32\conime.exe. Could this be the problem?
     
  6. patcooke

    patcooke Microsoft MVP
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    Try running a system file check - goto programs, command prompt, right click and run as administrator. Enter the command:

    sfc /scannow
     
  7. Tony Williams

    Tony Williams New Member

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    Done that didn't find any errors :-(
     
  8. Saltgrass

    Saltgrass Excellent Member
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    It appears conime.exe is a Windows System file related to the Asian language usage on a system. I don't see it on my system, but I don't have a Toshiba computer. So I can't really say if it might be causing a problem.

    A black screen with a mouse cursor might mean the video output is being diverted to another output or is running in a bad resolution. You might try changing something around to see if it makes any difference, like adding an external monitor to see if the video goes away with it.
     
  9. Tony Williams

    Tony Williams New Member

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    The funny thing is if I switch it off when I get the black screen and cursor and then switch it straight back on again it boots up OK???
     
  10. patcooke

    patcooke Microsoft MVP
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    Have you had any dual boot installed or tried to install on there?
     
  11. Tony Williams

    Tony Williams New Member

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    No I haven't used any dual boot
     

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