Windows 8 BOSD on a new computer with Windows 7 and 8.1

Clayton Braun · Dec 6, 2013

Sorry posted this to another thread before reading. I believe it belongs here.

I just built and new computer and have built many over the years. This one is giving me some problems. I am getting BOSD at least twice a hour and is making the computer unusable. I haven't been able to narrow anything down yet. Burn in tests of CPU, SSD and Ram have all completed fine and the computer never crashes running the tests.

Any help would be much appreciated.

kemical · Dec 7, 2013

Code:

*******************************************************************************
*                                                                            *
*                        Bugcheck Analysis                                    *
*                                                                            *
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Use !analyze -v to get detailed debugging information.

BugCheck F4, {3, fffffa800e2aeb30, fffffa800e2aee10, fffff80002f8b5d0}

----- ETW minidump data unavailable-----
Probably caused by : hardware_disk

Followup: MachineOwner

All your dmp files are different so we'll go through it step by step:

Update your Bios:
BiosVersion = F6...

Sonny · Dec 6, 2013

This is may or may not pertain to you but have you called support from your motherboard maker? I had problems with my computer when I built it.. Everything checked out including the PSU. I called MSI support and they had me send it back to them. When I got it back I had no more problems. Probably isn't your motherboard but you might want to check it out if you haven't already.

kemical · Dec 7, 2013

Code:

*******************************************************************************
*                                                                            *
*                        Bugcheck Analysis                                    *
*                                                                            *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck F4, {3, fffffa800e2aeb30, fffffa800e2aee10, fffff80002f8b5d0}

----- ETW minidump data unavailable-----
Probably caused by : hardware_disk

Followup: MachineOwner

All your dmp files are different so we'll go through it step by step:

Update your Bios:
BiosVersion = F6
BiosReleaseDate = 05/16/2013
Link Removed

I notice your running an SSD please check for latest firmware:
http://knowledge.seagate.com/articles/en_US/FAQ/207931en/?language=en_US

Your missing a Service pack. Please update:
Link Removed
Any problems try the readiness tool:
Link Removed

Update your USB drivers:
iusb3hcs.sys Fri Dec 21 14:42:25 2012
Link Removed

Update your Network drivers:
Rt64win7.sys Thu Oct 25 10:20:09 2012
Link Removed

Update your sound drivers:
RTKVHD64.sys Tue Feb 26 12:38:48 2013
Link Removed

If after updating the above your still seeing bsod then please run memtest86, it's entirely possible to have a bad stick in a new set:
http://www.memtest.org/

Post back with any new dmp files.

Clayton Braun · Dec 7, 2013

Thank you for looking into this. I believe that I do have a bad stick. I got everything updated last night and got a BOSD immediately. I then started the process of using one stick of memory at a time and I believe I have figured out which stick is bad. With the single stick removed I have not gotten a BOSD in 11.5 hours. I left a Uplay game downloading last night to check it out. Not a single crash and it played the game this morning for two hours without a hiccup. So the must scientific test, but it is defiantly improving/fixed. Thanks again.

kemical · Dec 7, 2013

Thanks for updating your thread..

Windows 8 BOSD on a new computer with Windows 7 and 8.1

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