Hi Saltgrass, thanks for your reply
I am the only user of my laptop, but it won't allow me access some administrator things such as the minidump files. I managed to open the folder and I can see at least 4 dmp files in there (one for each BSOD crash I guess from the dates) but I was unable to move/copy/zip or open them. One of the other bsod threads asked for the dmp files to be zipped and loaded onto here for someone to analyse - which I tried but cannot do because of the admin thing.
I ran the power management assessment as you suggested (it let me run cmd as administrator in order to do it) and I got 3 errors all relating to usb, and then 9 warnings as follows:
[h=4]WarningsPower Policy
isplay timeout is long (Plugged In)
The display is configured to turn off after longer than 10 minutes.
Power Policy:Sleep timeout is long (Plugged In)
The computer is configured to automatically sleep after longer than 30 minutes.
Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.
CPU Utilization
rocessor utilization is moderate
The average processor utilization during the trace was moderate. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute the most to total processor utilization.
Average Utilization (%) | 3.83 |
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name | iexplore.exe |
PID | 1916 |
Average Utilization (%) | 1.13 |
Module | Average Module Utilization (%) |
\Device\HarddiskVolume3\Windows\System32\Macromed\Flash\Flash11e.ocx | 0.28 |
\SystemRoot\system32\ntkrnlpa.exe | 0.19 |
\Device\HarddiskVolume3\Windows\System32\mshtml.dll | 0.11 |
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name | SearchIndexer.exe |
PID | 5236 |
Average Utilization (%) | 0.28 |
Module | Average Module Utilization (%) |
\SystemRoot\system32\ntkrnlpa.exe | 0.23 |
\Device\HarddiskVolume3\Windows\System32\mssrch.dll | 0.00 |
\Device\HarddiskVolume3\Windows\System32\KernelBase.dll | 0.00 |
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name | System |
PID | 4 |
Average Utilization (%) | 0.26 |
Module | Average Module Utilization (%) |
\SystemRoot\system32\ntkrnlpa.exe | 0.15 |
\SystemRoot\system32\DRIVERS\bcmwl6.sys | 0.02 |
\SystemRoot\System32\Drivers\cng.sys | 0.01 |
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name | rundll32.exe |
PID | 3972 |
Average Utilization (%) | 0.23 |
Module | Average Module Utilization (%) |
\SystemRoot\system32\ntkrnlpa.exe | 0.13 |
\SystemRoot\System32\ntdll.dll | 0.02 |
\SystemRoot\System32\Drivers\Ntfs.sys | 0.01 |
CPU Utilization:Individual process with significant processor utilization.
[/h]I did some further poking around looking at possible BSOD meanings from this website
Maximum PC | Blue Screen of Death Survival Guide: Every Error Explained
But even this was too much for me to decipher, although it mentioned screening for drivers that need updating - I think I found another snag with not being able to access admin privileges, otherwise I would have posted saying what I had found!
Is any of that useful?