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Windows 7 BSOD after closing games (caused by driver ntosrknl.exe)

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giopg13

New Member
Joined
Nov 15, 2010
Messages
46
Hello,

So I just bought my sony vaio (E series, model VPCEA16FA) 3 weeks ago, and lately it's been causing bsod's every after I close a game. (ive only played Assassin's Creed 2, NBA 2k11). So here are the system information:
------------------
System Information
------------------
Time of this report: 11/15/2010, 11:56:07
Machine name: -VAIO
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.100618-1621)
Language: English (Regional Setting: English)
System Manufacturer: Sony Corporation
System Model: VPCEA16FA
BIOS: BIOS Date: 09/23/09 11:58:43 Ver: 08.00.10
Processor: Intel(R) Core(TM) i5 CPU M 520 @ 2.40GHz (4 CPUs), ~2.4GHz
Memory: 4096MB RAM
Available OS Memory: 3950MB RAM
Page File: 2240MB used, 5657MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode
---------------
Display Devices
---------------
Card name: ATI Mobility Radeon HD 5650
Manufacturer: ATI Technologies Inc.
Chip type: ATI display adapter (0x68C1)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_68C1&SUBSYS_9071104D&REV_00
Display Memory: 2733 MB
Dedicated Memory: 1014 MB
Shared Memory: 1719 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
==================================================
REPORT FROM BlueScreenView
==================================================
Dump File : 111410-20264-01.dmp
Crash Time : 11/14/2010 10:59:59 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`0309677e
Parameter 3 : fffff880`07e74e40
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70740
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16617 (win7_gdr.100618-1621)
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\111410-20264-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
==================================================

The locale ID of the BlueScreen is : 1033

Please help me solve this, ive attached the dump file below. All your replies are very much appreciated .Thank you very much!:)
 


Attachments

Solution
T
Hey there, welcome...

1) Update the Broadcom Bluetooth drivers from Sony's site:

btwavdt btwavdt.sys Tue Aug 25 16:35:17 2009
btwl2cap btwl2cap.sys Fri Apr 03 20:28:45 2009
btwrchid btwrchid.sys Tue Aug 25 16:36:32 2009

2) Navigate to C:\Windows\System32\drivers and delete this driver:

ArcSoftKsUFilter ArcSoftKsUFilter.sys Mon May 25 04:27:31 2009

Reboot.

3) Update the Realtek HD Audio driver:

RTKVHD64 RTKVHD64.sys Mon Nov 30 07:39:43 2009

Run the program, reboot, then run it again:
Link Removed

4) Update the Sony Firmware Extension Parser driver for your machine. It controls screen brightness and other things, so it may be part of some software. It's up to you to find it, as it must be updated. Please don't ask me...
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Your screenshot above shows you got spef.sys 3.15.2010. But 120910-23415-01.dmp (12.09.2010) from dec.09.rar shows:

SFEP.sys Fri Aug 03 01:35:53 2007

As well as all the rest of the drivers un-updated, as listed above. How come? Dunno, are you using any software that automatically restores your system on boot?

Intel Turbo Boost - do not use it, maybe even uninstall it. ALL the hardware clocks must be standard for now.
 


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can you have a look at my list of programs? :D

Acronis True Image Home 2011
Adobe AIR
Adobe Anchor Service CS3
Adobe Asset Services CS3
Adobe Bridge CS3
Adobe Bridge Start Meeting
Adobe Camera Raw 4.0
Adobe CMaps
Adobe Color - Photoshop Specific
Adobe Color Common Settings
Adobe Color EU Extra Settings
Adobe Color JA Extra Settings
Adobe Color NA Recommended Settings
Adobe Default Language CS3
Adobe Device Central CS3
Adobe ExtendScript Toolkit 2
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Fonts All
Adobe Help Viewer CS3
Adobe Linguistics CS3
Adobe PDF Library Files
Adobe Photoshop CS3
Adobe Reader 9.4.1
Adobe Setup
Adobe Stock Photos CS3
Adobe Type Support
Adobe Update Manager CS3
Adobe Version Cue CS3 Client
Adobe WinSoft Linguistics Plugin
Adobe XMP Panels CS3
Apple Application Support
Apple Mobile Device Support
Apple Software Update
ATI Catalyst Install Manager
Belkin F6D4050 Enhanced Wireless USB Adapter
Bonjour
Business Contact Manager for Outlook 2007 SP2
Catalyst Control Center Graphics Previews Vista
Catalyst Control Center InstallProxy
Catalyst Control Center Localization All
CCC Help Chinese Standard
CCC Help Chinese Traditional
CCC Help Czech
CCC Help Danish
CCC Help Dutch
CCC Help English
CCC Help Finnish
CCC Help French
CCC Help German
CCC Help Greek
CCC Help Hungarian
CCC Help Italian
CCC Help Japanese
CCC Help Korean
CCC Help Norwegian
CCC Help Polish
CCC Help Portuguese
CCC Help Russian
CCC Help Spanish
CCC Help Swedish
CCC Help Thai
CCC Help Turkish
ccc-core-static
ccc-utility64
Color Efex Pro 3.0 Complete
DivX Setup
Evernote
foobar2000 v1.1.1
GDR 4053 for SQL Server Database Services 2005 ENU (KB970892)
Google Chrome
Intel(R) Control Center
Intel(R) Management Engine Components
Intel(R) PROSet/Wireless WiFi Software
Intel(R) Rapid Storage Technology
Intel(R) Turbo Boost Technology Driver
Interlok driver setup x64
iTunes
Java(TM) 6 Update 16 (64-bit)
Java(TM) 6 Update 16
Junk Mail filter update
ManyCam 2.6.1 (remove only)
Media Gallery
Microsoft .NET Framework 4 Client Profile
Microsoft .NET Framework 4 Extended
Microsoft Antimalware
Microsoft Application Error Reporting
Microsoft Choice Guard
Microsoft Office 2003 Web Components
Microsoft Office Access MUI (English) 2010
Microsoft Office Access Setup Metadata MUI (English) 2010
Microsoft Office Excel MUI (English) 2010
Microsoft Office Groove MUI (English) 2010
Microsoft Office InfoPath MUI (English) 2010
Microsoft Office Office 32-bit Components 2010
Microsoft Office OneNote MUI (English) 2010
Microsoft Office Outlook MUI (English) 2010
Microsoft Office PowerPoint MUI (English) 2010
Microsoft Office Professional Plus 2010
Microsoft Office Proof (English) 2010
Microsoft Office Proof (French) 2010
Microsoft Office Proof (Spanish) 2010
Microsoft Office Proofing (English) 2010
Microsoft Office Publisher MUI (English) 2010
Microsoft Office Shared 32-bit MUI (English) 2010
Microsoft Office Shared MUI (English) 2010
Microsoft Office Shared Setup Metadata MUI (English) 2010
Microsoft Office Small Business Connectivity Components
Microsoft Office Suite Activation Assistant
Microsoft Office Word MUI (English) 2010
Microsoft Search Enhancement Pack
Microsoft Security Essentials
Microsoft SQL Server 2005 Express Edition (MSSMLBIZ)
Microsoft SQL Server 2005
Microsoft SQL Server Native Client
Microsoft SQL Server Setup Support Files (English)
Microsoft SQL Server VSS Writer
Microsoft Sync Framework Runtime Native v1.0 (x86)
Microsoft Sync Framework Services Native v1.0 (x86)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Mozilla Firefox (3.6.12)
MSVCRT
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
PDF Settings
PMB VAIO Edition Guide
PMB VAIO Edition plug-in (Click to Disc)
PMB VAIO Edition plug-in (VAIO Movie Story)
PMB
QuickTime
Realtek HDMI Audio Driver for ATI
Realtek High Definition Audio Driver
Roxio Central Audio
Roxio Central Copy
Roxio Central Core
Roxio Central Data
Roxio Central Tools
Roxio Easy Media Creator 10 LJ
Roxio Easy Media Creator Home
Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841)
Security Update for Microsoft .NET Framework 4 Extended (KB2416472)
Setting Utility Series
Skype™ 5.0
Sony Home Network Library
System Requirements Lab CYRI
VAIO Care
VAIO Content Metadata Intelligent Analyzing Manager
VAIO Content Metadata Intelligent Analyzing Manager
VAIO Content Metadata Intelligent Analyzing Manager
VAIO Content Metadata Intelligent Network Service Manager
VAIO Content Metadata Intelligent Network Service Manager
VAIO Content Metadata Manager Settings
VAIO Content Metadata XML Interface Library
VAIO Content Metadata XML Interface Library
VAIO Content Monitoring Settings
VAIO Control Center
VAIO Data Restore Tool
VAIO DVD Menu Data
VAIO Entertainment Platform
VAIO Event Service
VAIO Gate Default
VAIO Gate
VAIO Hardware Diagnostics
VAIO Manual
VAIO Media plus Opening Movie
VAIO Media plus
VAIO Original Function Settings
VAIO Personalization Manager
VAIO Personalization Manager
VAIO Power Management
VAIO Quick Web Access
VAIO Smart Network
VAIO Transfer Support
VAIO Update
VAIO Wallpaper Contents
VC80CRTRedist - 8.0.50727.4053
WIDCOMM Bluetooth Software
Windows Live Call
Windows Live Communications Platform
Windows Live Essentials
Windows Live Mail
Windows Live Messenger
Windows Live Movie Maker
Windows Live Photo Gallery
Windows Live Sign-in Assistant
Windows Live Sync
Windows Live Toolbar
Windows Live Upload Tool
Windows Live Writer
Yahoo! Messenger

Regarding the sfep, the package i downloaded from the sony's website. Maybe that's already the latest version? I mean I checked the whole website, and Ive used the Vaio update which was installed in my computer to update everything.Just saying :D
 


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If this is on the system, it is going to be causing crashes, no matter how many times you post:

SFEP.sys Fri Aug 03 01:35:53 2007

If you aren't able to rid the system of this version by updating, then suggest to wipe the drive and install Windows fresh. You have your answer on this. Please do not put it off to us any longer. We've told you enough.

It's your job to figure out why that file still exists or if you can't, clean install Windows with a format.
 


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