BSOD after installation of Windows 7 64 bit

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by Hardyz, Jun 15, 2011.

  1. Hardyz

    Hardyz New Member

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    Hi all,

    I hope you can help me to solve my problem:

    The Bluescreens began after i installed Windows 7 64Bit Ultimate on my Computer, before that i had used Windows 7 32 bit Ultimate and i hadn't any problems. I installed the latest driver for all my components, but this didn't help. I also ran Memtest86+ with no ram errors. The Bluescreens appears often when I'm playing Starcraft 2 or Battlefield Bad Company 2.

    Here are the my System Specs:
    Motherboard: Gigabyte GA-870A-UD3
    Processor: AMD Phenom II X4 955
    Graphic Card: AMD Readon HD 6870
    Memory: Geil Value Plus DDR3 PC3 1066 1333MHZ 4GB Kit
    Power supply: Cougar SE 400

    I have attached the minidump files, the RAMMon-SPD-Info, an the CPU-Z Memory InfosView attachment RAMMon - SPD Info.txt
     

    Attached Files:

  2. Captain Jack

    Captain Jack Extraordinary Member

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    Hello there!

    Seems like the dump files weren't very helpful. But first I would recommend to reinstall your Direct X drivers and Reinstall your display drivers as well. Go follow this link Hardware Diagnostic | Captain Debugger and run a complete Hardware Diagnostic (Especially the video stress tests)

    Uninstall AVG completely and run the removal tool to left over files

    Code:
    PAGE_FAULT_IN_NONPAGED_AREA (50)
    Invalid system memory was referenced.  This cannot be protected by try-except,
    it must be protected by a Probe.  Typically the address is just plain bad or it
    is pointing at freed memory.
    Arguments:
    Arg1: ffffda8004335950, memory referenced.
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: fffff800031c4dd3, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000007, (reserved)
    
    Debugging Details:
    ------------------
    
    
    Could not read faulting driver name
    
    READ_ADDRESS:  ffffda8004335950 
    
    FAULTING_IP: 
    nt!ExFreePoolWithTag+43
    fffff800`031c4dd3 418b45f0        mov     eax,dword ptr [r13-10h]
    
    MM_INTERNAL_CODE:  7
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0x50
    
    PROCESS_NAME:  BFBC2Game.exe
    
    CURRENT_IRQL:  0
    
    TRAP_FRAME:  fffff8800d84b3d0 -- (.trap 0xfffff8800d84b3d0)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=0000000000000000 rbx=0000000000000000 rcx=ffffda8004335960
    rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff800031c4dd3 rsp=fffff8800d84b560 rbp=0000000000000001
     r8=fffffa8004229080  r9=0000000000000020 r10=fffff8000320c760
    r11=fffffa8004335940 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei pl nz na po nc
    nt!ExFreePoolWithTag+0x43:
    fffff800`031c4dd3 418b45f0        mov     eax,dword ptr [r13-10h] ds:ffffffff`fffffff0=????????
    Resetting default scope
    
    LAST_CONTROL_TRANSFER:  from fffff80003043357 to fffff80003098d00
    
    STACK_TEXT:  
    fffff880`0d84b268 fffff800`03043357 : 00000000`00000050 ffffda80`04335950 00000000`00000000 fffff880`0d84b3d0 : nt!KeBugCheckEx
    fffff880`0d84b270 fffff800`03096e2e : 00000000`00000000 ffffda80`04335950 00000000`00441000 fffffa80`04335980 : nt! ?? ::FNODOBFM::`string'+0x44811
    fffff880`0d84b3d0 fffff800`031c4dd3 : 00000000`00000000 fffff8a0`05974910 00000000`6d4d6956 fffff880`00000174 : nt!KiPageFault+0x16e
    fffff880`0d84b560 fffff880`02d225fd : 00000000`00000000 00000000`00000001 fffff8a0`6d4d6956 00000000`00000174 : nt!ExFreePoolWithTag+0x43
    fffff880`0d84b610 fffff880`02d08ecc : 00000000`00000000 00000000`00000000 fffffa80`03c73450 00000000`00000000 : dxgmms1!VIDMM_GLOBAL::CloseOneAllocation+0x275
    fffff880`0d84b6e0 fffff880`02c4accc : 00000000`00000000 fffff8a0`09869000 fffff8a0`09869000 00000000`00000001 : dxgmms1!VidMmCloseAllocation+0x44
    fffff880`0d84b710 fffff880`02c4a65f : fffff8a0`09869000 00000000`00000000 fffffa80`00000000 00000000`00000000 : dxgkrnl!DXGDEVICE::DestroyAllocations+0x248
    fffff880`0d84b800 fffff880`02c4aa03 : fffff8a0`09869000 fffff8a0`09869000 00000000`00000001 00000000`00000000 : dxgkrnl!DXGDEVICE::ProcessTerminationList+0xa3
    fffff880`0d84b850 fffff880`02c4e79c : fffff8a0`0aa96500 fffff880`0d84bca0 fffff8a0`09869000 fffff880`02c153af : dxgkrnl!DXGDEVICE::TerminateAllocations+0x1db
    fffff880`0d84b8a0 fffff880`02c50e57 : fffff8a0`09869000 fffff880`0d84b9b0 00000001`40000e01 00000000`5b2e3101 : dxgkrnl!DXGDEVICE::DestroyAllocation+0x448
    fffff880`0d84b930 fffff960`001dde5e : 00000000`ffe94000 fffffa80`03cd4060 00000000`00000020 00000000`73445f08 : dxgkrnl!DxgkDestroyAllocation+0x9bf
    fffff880`0d84bbf0 fffff800`03097f93 : 00000000`1305fdc8 00000000`0780e801 fffffa80`05840b40 fffffa80`00004000 : win32k!NtGdiDdDDIDestroyAllocation+0x12
    fffff880`0d84bc20 00000000`7346120a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
    00000000`0780e7e8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7346120a
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    dxgmms1!VIDMM_GLOBAL::CloseOneAllocation+275
    fffff880`02d225fd 33d2            xor     edx,edx
    
    SYMBOL_STACK_INDEX:  4
    
    SYMBOL_NAME:  dxgmms1!VIDMM_GLOBAL::CloseOneAllocation+275
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: dxgmms1
    
    IMAGE_NAME:  dxgmms1.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4ce799c1
    
    FAILURE_BUCKET_ID:  X64_0x50_dxgmms1!VIDMM_GLOBAL::CloseOneAllocation+275
    
    BUCKET_ID:  X64_0x50_dxgmms1!VIDMM_GLOBAL::CloseOneAllocation+275
     
  3. Hardyz

    Hardyz New Member

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    thank you for the fast reply,
    i have run memtest over night with no errors,
    also furmark was running over two hours with no problems, my graphic card reached a maximum temperatur of 70°C
    but today the same happened again, while i was playing battlefield :S

    now I'm removing AVG and hope that the problem will be solved

    edit:
    Removing AVG didn't help
     
    #3 Hardyz, Jun 17, 2011
    Last edited: Jun 17, 2011
  4. Mike

    Mike Windows Forum Admin
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    An analysis of these minidump files indicate a consistant issue with both the graphics (ATI) display drivers and DirectX. You should make an effort to completely ensure that your video graphics card drivers are up-to-date and that the physical device is seated properly with enough power going to the graphics card.

    If you continue to experience this problem, I would recommend performing a full audit of all graphics related hardware and software on your system.

    Basically, the kernel of the system is faulting, according to the BSOD read-out. During most of these failures, we are seeing a PAGE_FAULT_IN_NON_PAGED_AREA and IRQL_NOT_LESS_THAN_EQUAL involving dxgmms1.sys, atikmdag.sys, ntoskrnl.exe, usbport.sys, hal.dll.

    Here is what this tells us:


    • The NT kernel is crashing. This results in the blue screen.
    • Memory allocation errors are occurring that could be related to graphics hardware or drivers.
    • In at least one specific instance, Catalyst Control Center (CCC) drivers are involved in the crash.
    • In at least another specific instance, the USB port control driver is related in the crash.
    • There is evidence DirectX errors are causing the system failures, but this would mostly be related to your video graphics card and not necessarily DirectX itself.

    This makes sense in the fact that the system is crashing while you are playing games. If you are using a USB device while in the game, such as a gamepad, this would explain why the USB driver appears in the crash at least once.

    Recommended solution:

    Check some information regarding the files listed above. Some claim they have found a solution to the problem in some instances.

    Use System File Integrity Checker (SFC /scannow) to ensure that the problem is not related to corrupt system files.

    Completely uninstall all ATI related drivers properly using the methods listed here.

    Re-install the latest drivers using the above listed methods.

    My AMD/ATI Radeon HD 6850 card is running at 45 C on idle. If you are tasking your set up, you may in fact go up to 60 C, but not on idle. If you continue to experience these errors, you should check the seating of the physical card, remove all unnecessary devices from the system, consider checking for additional driver updates. But, all indications seem to reveal a problem, not with the memory itself, but with the allocation of memory when the video card is in use. This would be indicative of a problem with the graphics hardware.

    Of course, one way to determine if your graphics card is at fault would be to swap it out with another, or test the existing graphics card on a different computer. Since this is very likely to be impossible, you should use the above steps to come to your own conclusion. However, I would suspect that video card could be at fault in this instance.
     
  5. Captain Jack

    Captain Jack Extraordinary Member

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    I would also recommend to look into your Power supply for such PC configuration I don't think 400W is enough.
     
  6. Hardyz

    Hardyz New Member

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    I removed the ATI driver for my graphic card, and used the windows 7 drivers, but the Bluescreen appeared again while playing the game :S.

    @Captain Jack
    I don't think that 400W isn't enough for my system, because I used Windows 7 32 Bit for an year with no problems, I think there are any problems with the 64Bit version
     
  7. Nibiru2012

    Nibiru2012 New Member

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    The X64 version doesn't use any more power versus the X86. However, I do agree with Captain Jack that you really should upgrade your PSU to a minimum of 500-600 watts. Preferably to one that is at least 80 Plus Bronze Certified. You can find many good PSU with that rating for around $55-75 dollars.
     
  8. Captain Jack

    Captain Jack Extraordinary Member

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  9. Hardyz

    Hardyz New Member

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    I reinstalled windows again, but the problem again appeared. I also used the power supply calculator, and my recommend PSU Wattage was 368W; I'm using a 400W power supply. I think I'm going to boost the voltage of my ram to 1.60.
     
  10. Hardyz

    Hardyz New Member

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    Here are all my minidump files, including the old and new ones.
     

    Attached Files:

  11. nmsuk

    nmsuk Windows Forum Admin
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    I've seen your exact problem somewhere else and it was solved. I'll go look for it and post back asap.
     
  12. nmsuk

    nmsuk Windows Forum Admin
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    Ok when you installed the catalyst drivers did you do the sb chipset package? Are you laso by any chance using the sata in AHCI mode?
     
  13. Hardyz

    Hardyz New Member

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    I have changed the sata mode from IDE to AHCI, and I changed the command rate to 2T. In other forums they told me, that a command rate of 1T is the problem of the bluescreens. I will report later if the bluescreen happens again.
     
  14. nmsuk

    nmsuk Windows Forum Admin
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    1T wouldn't be good. Hope it's solved your problem.
     
  15. Hardyz

    Hardyz New Member

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    So now i don't really know what i have to do. I thing my graphic card is the fault :S. I changed the command rate to 2, and i raised up the voltage to 1.64V.
    I still have warranty on my graphic card, should i replace it?
     
  16. itayk

    itayk Well-Known Member

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    Dude, I have the exact same issue! I have a Sapphire HD6850 and I'm getting crashes when playing games or even watching Youtube. Do you get crashes sometimes while watching Youtube?
     
  17. Hardyz

    Hardyz New Member

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    That happened to me yesterday for the first time, i was watching a video in youtube, and after i wanted to close the browser i got that bluescreen.
     
  18. itayk

    itayk Well-Known Member

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    Well, I found the problem: The driver of a USB Wi-Fi device I plugged in caused the computer to crash.
    Apparently, it's an old vista driver that's not suitable for Windows 7 64Bit.
    Installing a different Wi-Fi adapter solved the issue for me.

    You can check it as well if that's the case for you.

    I recommend a software called "BlueScreenView" which tells you what file caused Windows to crash.
     
  19. zigzag3143

    zigzag3143 Honorable Member
    Microsoft MVP

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    Thanks for reporting back. Should help others in the future.
     
  20. Hardyz

    Hardyz New Member

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    Actually i didnt't have any Wi-fi device, I'm using ethernet lan. However the problem still exists :S. I'm looking foward to replace my graphic card.
     

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