Windows 7 BSOD after standby and while switching to chrome

iWantCake · Jun 5, 2014

Hey there,

I've got two BSODs in the last two days, the first one after waking my laptop back up from standby, the second when switching to a chrome window. Chrome is the newest version (35.0.1916.114 m), although of course this shouldn't be the problem.
It doesn't appear to be a temperature related issue, the laptop was I said just woken up or nearly idle.
I've updated both video card drivers (onboard Intel HD graphics 3000 and dedicated GT540M) about a week ago.

I've attached the WF7 diagnostics, as well as the cpu-z screenshots in one picture and the RAMMon html report inside the wf7 folder.

I appreciate all your help, thanks a lot in advance.

Best,
Daniel

iWantCake · Jul 18, 2014

Just a quick follow-up, downgrading the NVidia driver to the version supplied by Dell did the trick, no BSODs for one month.

Thanks for all your help!

kemical · Jun 6, 2014

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff80002b9bcd2, fffff88002516558, fffff88002515db0}

Probably caused by : memory_corruption ( nt!MiAllocateAccessLog+72 )

Followup: MachineOwner

Hi Daniel,
the first dump blamed your Intel graphics driver which I see you updated although your Logitech Setpoint drivers were also mentioned. I do know they recently updated their drivers:
http://windowsforum.com/threads/logitech-setpoint-update.15127/#post-605689
Although the dump above say's memory corruption, chances are that it was a driver or process the caused the blue screen as opposed to faulty RAM.

As you stated above this crash happened whilst you were using Chrome and recently I was dealing with a user who was getting bsod's caused by the flash plug-in. He disabled it and the bsod stopped. Try doing the same as a test. I'm pretty sure it's this current version he was talking about.

You also have some likely culprits which are known on occasion to cause issues:

avgldx64.sys Tue May 13 13:20:22 2014: AVG AV is known to cause issues from time to time. Please remove and install MSE as it's very stable:
Link Removed

dtsoftbus01.sys Thu Jun 20 08:22:51 2013: Daemon Tools driver. Possible BSOD issues in Win7. Please un-install to test.

If after making the above changes you still get a bsod then download the latest version of Memtest86 here:
http://www.memtest.org/
Ideally it's best left running overnight but this guide will give you some pointers on how to use it best:
http://www.techspot.com/community/topics/tutorial-how-to-use-memtest.62524/

Post any new dump files.

iWantCake · Jun 9, 2014

Hi kemical,

thanks a lot for your thorough and helpful analysis of my dump files.
You're right I updated my Intel drivers after the first BSOD but also updated the SetPoint drivers now following your advice.
Luckily I haven't experienced any new BSODs since then. If I encounter any I'll try your other tips.

Best regards and again thank you for taking the time to help me,
Daniel

iWantCake · Jun 10, 2014

Well, that's just how it is I suppose.
Directly after this post I wanted to hibernate the laptop and got another BSOD.
Seems like the dump blames chrome.exe again, maybe you can get anything else from it?
I'll go ahead and try to disable the Flash plug-in, although this shouldn't be a permanent solution right!?

Thanks for your help

kemical · Jun 10, 2014

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff80002ae6258, fffff880057673a8, fffff88005766c00}

Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_SEGMENT::SafeUnlockPages+31 )

Followup: MachineOwner

Hi,
the above dump is blaming the DirectX files and either a driver or process was probably to blame. Did you update your gpu driver from Nvidia or another source? If you did try uninstalling and use the version found on your systems support page:
Link Removed

You also have updates for:

nusb3hub.sys Tue Sep 13 08:14:40 2011: NEC (Renesas) Electronics USB 3.0 Host Controller Driver. Later version on systems support page:
Link Removed

Rt64win7.sys Fri Jun 10 07:33:15 2011: Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet. Later version on system support page:
Link Removed

RTKVHD64.sys Fri Feb 18 09:55:19 2011: Realtek Hi def 2013 version on support page:
Link Removed

Oh and don't forget about what i wrote above:

You also have some likely culprits which are known on occasion to cause issues:

avgldx64.sys Tue May 13 13:20:22 2014: Link Removed AV is known to cause issues from time to time. Please remove and install MSE as it's very stable:
Link Removed

dtsoftbus01.sys Thu Jun 20 08:22:51 2013: Daemon Tools driver. Possible BSOD issues in Win7. Please un-install to test.

If after making the above changes you still get a bsod then download the latest version of Memtest86 here:
http://www.memtest.org/
Ideally it's best left running overnight but this guide will give you some pointers on how to use it best:
http://www.techspot.com/community/topics/tutorial-how-to-use-memtest.62524/

Post any new dump files

iWantCake · Jul 18, 2014

Just a quick follow-up, downgrading the NVidia driver to the version supplied by Dell did the trick, no BSODs for one month.

Thanks for all your help!

kemical · Jul 18, 2014

Thanks for the update iwantcake as it always helps to know how things turned out..

Windows 7 BSOD after standby and while switching to chrome

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