BSOD errors

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by spikey2011, Nov 18, 2012.

  1. spikey2011

    spikey2011 New Member

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    Hi guys, I've been having tons of problems with my computer.
    I thought the HDD was the problem so I've replaced it but the BSOD errors persisted.
    I also ran MemTest86+ and Windows Memory Diagnostic and they all came clean.
    I am not running any anti-virus software and I almost always seem to get an error when decompressing/installing larger files.
    Any help would be much appreciated.

    View attachment PC.zip
     
  2. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

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    I'm late for work.
    Start with the stuff I've inserted below.
    Post back to bump this topic (so I'll remember to look at the rest of the reports).
    Good luck!

    Run these free hardware diagnostics: Initial Hardware Diagnostics

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    Rt86win7.sys Thu Feb 26 04:04:22 2009 (49A65B16)
    Realtek NIC
    http://www.carrona.org/drivers/driver.php?id=Rt86win7.sys

    intelide.sys Mon Jul 13 19:11:19 2009 (4A5BBF17)
    Intel IDE storage driver
    http://www.carrona.org/drivers/driver.php?id=intelide.sys



    Analysis:
    The following is for informational purposes only.
    Code:
    [font=lucida console]**************************Sun Nov 18 06:30:21.307 2012 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\111812-12390-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x86 compatible
    Built by: [B]7601[/B].17944.x86fre.win7sp1_gdr.120830-0333
    System Uptime:[B]0 days 0:19:40.977[/B]
    *** ERROR: Module load completed but symbols could not be loaded for Ntfs.sys
    BugCheck Code: [B]BugCheck 24, {1904fb, 9e16361c, 9e163200, 8948789c}[/B]
    Probably caused by :[B]Ntfs.sys ( Ntfs+7089c )[/B]
    BugCheck Info: [B]NTFS_FILE_SYSTEM (24)[/B]
    Arguments: 
    Arg1: 001904fb
    Arg2: 9e16361c
    Arg3: 9e163200
    Arg4: 8948789c
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    PROCESS_NAME: [B]chrome.exe[/B]
    BUGCHECK_STR:  0x24
    FAILURE_BUCKET_ID: [B]0x24_Ntfs+7089c[/B]
    CPUID:        "Intel(R) Pentium(R) D CPU 3.00GHz"
    MaxSpeed:     3000
    CurrentSpeed: [B]2992[/B]
      BIOS Version                  P1.80
      BIOS Release Date             12/10/2007
      Manufacturer                  To Be Filled By O.E.M.
      Product Name                  To Be Filled By O.E.M.
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    [/font]
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    [font=lucida console]**************************Sun Nov 18 06:30:21.307 2012 (UTC - 5:00)**************************
    [COLOR=RED][B]Rt86win7.sys                Thu Feb 26 04:04:22 2009 (49A65B16)[/B][/COLOR]
    intelppm.sys                Mon Jul 13 19:11:03 2009 (4A5BBF07)
    [COLOR=RED][B]intelide.sys                Mon Jul 13 19:11:19 2009 (4A5BBF17)[/B][/COLOR]
    amdxata.sys                 Fri Mar 19 12:19:01 2010 (4BA3A3F5)
    nvlddmkm.sys                Tue Oct  2 14:15:55 2012 (506B2F5B)
    [/font]
    http://www.carrona.org/drivers/driver.php?id=Rt86win7.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=intelide.sys
    http://www.carrona.org/drivers/driver.php?id=amdxata.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
     
  3. spikey2011

    spikey2011 New Member

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    Thank you for your reply, usasma.
    I have updated the 2 drivers but unfortunately I got another blue screen.
    I have attached the minidump below.

    View attachment 111912-16750-01.zip
     
  4. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

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    It seems as if the intelppm.sys driver hasn't been updated. Could you please provide an exact link to the version that you downloaded?

    Right now I'm thinking that this could be a hardware problem. As such the hardware diagnostics that I referred to earlier are becoming more important. Please start with the hard drive diagnostic and move on from there: Hardware Diagnostics

    If the system passes the hard drive tests, then please visit Windows Update and get all available updates (you only have 92 since SP1 - most systems have 130 to 140).

    After that, then run Driver Verifier (again, as long as the hardware tests have passed) using these instructions: http://www.carrona.org/verifier.html


    Analysis:
    The following is for informational purposes only.
    Code:
    [FONT=lucida console]**************************Mon Nov 19 09:31:46.835 2012 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\111912-16750-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x86 compatible
    Built by: [B]7601[/B].17944.x86fre.win7sp1_gdr.120830-0333
    System Uptime:[B]0 days 0:09:16.695[/B]
    BugCheck Code: [B]BugCheck A, {5, 2, 0, 82880044}[/B]
    Probably caused by :[B]ntkrnlmp.exe ( nt!CcFlushCache+101 )[/B]
    BugCheck Info: [B]IRQL_NOT_LESS_OR_EQUAL (a)[/B]
    Arguments: 
    Arg1: 00000005, memory referenced
    Arg2: 00000002, IRQL
    Arg3: 00000000, bitfield :
        bit 0 : value 0 = read operation, 1 = write operation
        bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: 82880044, address which referenced memory
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    BUGCHECK_STR:  0xA
    PROCESS_NAME: [B]System[/B]
    FAILURE_BUCKET_ID: [B]0xA_nt!CcFlushCache+101[/B]
    CPUID:        "Intel(R) Pentium(R) D CPU 3.00GHz"
    MaxSpeed:     3000
    CurrentSpeed: [B]2992[/B]
      BIOS Version                  P1.80
      BIOS Release Date             12/10/2007
      Manufacturer                  To Be Filled By O.E.M.
      Product Name                  To Be Filled By O.E.M.
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    [/FONT]
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    [FONT=lucida console]**************************Mon Nov 19 09:31:46.835 2012 (UTC - 5:00)**************************
    intelppm.sys                Mon Jul 13 19:11:03 2009 (4A5BBF07)
    [COLOR=RED][B]intelide.sys                Mon Jul 13 19:11:19 2009 (4A5BBF17)[/B][/COLOR]
    amdxata.sys                 Fri Mar 19 12:19:01 2010 (4BA3A3F5)
    Rt86win7.sys                Tue Jun 12 09:55:44 2012 (4FD74A60)
    nvlddmkm.sys                Tue Oct  2 14:15:55 2012 (506B2F5B)
    [/FONT]
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=intelide.sys
    http://www.carrona.org/drivers/driver.php?id=amdxata.sys
    http://www.carrona.org/drivers/driver.php?id=Rt86win7.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
     
    #4 usasma, Nov 20, 2012
    Last edited: Nov 20, 2012
  5. spikey2011

    spikey2011 New Member

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    I've updated the intel driver using the Intel Driver Update Utility from the link you provided.
    The HDD is not even 2 weeks old, I've bought it brand new so I doubt that it's anything wrong with it. I'll test it anyway.
    I've also run MemTest86+ and the results came in clean.
    I cannot install the latest microsoft updates because when I shut it down to complete installing the updates and turn it back on it will get stuck on the boot screen(without the windows logo animation) and I have to restore it to an earlier point to get it past the boot logo and thus removing the installed updates. I've done this several times already.
     
  6. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

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    There's a Windows Update expert located here: Windows Update
    Register to post there and let him have a look at your Windows Update situation.
     

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