BSOD - first time, but cannot access dmp file

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by JoeyTech, Dec 4, 2014.

  1. JoeyTech

    JoeyTech New Member

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    Made an account just for this.

    I randomly got a BSOD while my computer was on, but I was not using.
    I restarted the computer (as prompted) and attempted to access the dmp file; however, upon doing so, I am told that access is denied and I do not have permission to retrieve the file.
    I went into context menu -> properties to change ownership, but still cannot open the file.
    From what I understand this is a security feature of Win7, but I cannot figure out how to get around it.

    I am not computer-savvy and need to be walked through this like I am 5.
    I am a student at the end of a busy semester and and dawn of my final and busiest semester, so I really need my computer in top shape

    Thanks in advance

    EDIT: Is it ridiculous to jump to the conclusion this is an effect of malware or another virus? I am running a full scan on my computer right now
     
    #1 JoeyTech, Dec 4, 2014
    Last edited: Dec 4, 2014
  2. Trouble

    Trouble Noob Whisperer

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    Hello and welcome to the forums.
    First make sure your machine is configured properly to facilitate the collection of .dmp files.
    Then……Please read the first post in this sticky thread here How to ask for help with a BSOD problem
    Do your best to accumulate the data required.
    Run the SF Diagnostic tool (download and right click the executable and choose run as administrator)
    Download and run CPUz. Use the Windows snipping tool to gather images from all tabs including all slots populated with memory under the SPD tab.Likewise RAMMon. Export the html report, put everything into a desktop folder that you've created for this purpose, zip it up and attach it to your next post (right click it and choose send to, compressed (zipped) folder.
     

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