Windows 7 BSOD - first time, but cannot access dmp file

JoeyTech

New Member
Joined
Dec 4, 2014
Made an account just for this.

I randomly got a BSOD while my computer was on, but I was not using.
I restarted the computer (as prompted) and attempted to access the dmp file; however, upon doing so, I am told that access is denied and I do not have permission to retrieve the file.
I went into context menu -> properties to change ownership, but still cannot open the file.
From what I understand this is a security feature of Win7, but I cannot figure out how to get around it.

I am not computer-savvy and need to be walked through this like I am 5.
I am a student at the end of a busy semester and and dawn of my final and busiest semester, so I really need my computer in top shape

Thanks in advance

EDIT: Is it ridiculous to jump to the conclusion this is an effect of malware or another virus? I am running a full scan on my computer right now
 
Last edited:
Hello and welcome to the forums.
First make sure your machine is configured properly to facilitate the collection of .dmp files.
Then……Please read the first post in this sticky thread here How to ask for help with a BSOD problem
Do your best to accumulate the data required.
Run the SF Diagnostic tool (download and right click the executable and choose run as administrator)
Download and run CPUz. Use the Windows snipping tool to gather images from all tabs including all slots populated with memory under the SPD tab.Likewise RAMMon. Export the html report, put everything into a desktop folder that you've created for this purpose, zip it up and attach it to your next post (right click it and choose send to, compressed (zipped) folder.