- Thread Author
- #1
Hello everyone,
I have some problems with BSODs and i cannot specify the cause in the crash dump. I've had these problems for some weeks and recently just learned about uploading crash dumps. I have many different chrash dumps in my minidump file and you can maybe help me.
I have uploaded the most recent dump. please analyse it and let me know what to be done next
thank you
the following is the online analysis result:
Instant Online Crash Analysis, brought to you by OSR Open Systems Resources, Inc.
Link RemovedPrimary Analysis
Crash Dump Analysis provided by OSR Open Systems Resources, Inc. (http://www.osr.com)
Online Crash Dump Analysis Service
See http://www.osronline.com for more information
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
Machine Name:
Kernel base = 0xfffff800`0385b000 PsLoadedModuleList = 0xfffff800`03a9e890
Debug session time: Sat May 31 15:26:46.593 2014 (UTC - 4:00)
System Uptime: 0 days 0:03:59.154
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff88006dd015a, Address of the instruction which caused the bugcheck
Arg3: fffff8800acf7e30, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
Debugging Details:
------------------
TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".
FAULTING_IP:
ks!KspPropertyHandler+2ea
fffff880`06dd015a 4c3b08 cmp r9,qword ptr [rax]
CONTEXT: fffff8800acf7e30 -- (.cxr 0xfffff8800acf7e30)
rax=0000000000000000 rbx=fffffa8009c806c0 rcx=00000000ffffffff
rdx=fffffa8009cfc2a0 rsi=0000000000000000 rdi=0000000000000048
rip=fffff88006dd015a rsp=fffff8800acf8810 rbp=fffffa8009ca5e18
r8=0000000000000001 r9=0000000000000000 r10=0000000000000048
r11=0000000000000001 r12=0000000000000000 r13=0000000000000100
r14=fffffa80077b6a60 r15=0000000000000028
iopl=0 nv up ei pl nz na pe nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010202
ks!KspPropertyHandler+0x2ea:
fffff880`06dd015a 4c3b08 cmp r9,qword ptr [rax] ds:002b:00000000`00000000=????????????????
Resetting default scope
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
BUGCHECK_STR: 0x3B
PROCESS_NAME: Skype.exe
CURRENT_IRQL: 0
LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff88006dd015a
STACK_TEXT:
fffff880`0acf8810 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ks!KspPropertyHandler+0x2ea
FOLLOWUP_IP:
ks!KspPropertyHandler+2ea
fffff880`06dd015a 4c3b08 cmp r9,qword ptr [rax]
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: ks!KspPropertyHandler+2ea
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: ks
IMAGE_NAME: ks.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 4ce7a3f3
STACK_COMMAND: .cxr 0xfffff8800acf7e30 ; kb
FAILURE_BUCKET_ID: X64_0x3B_ks!KspPropertyHandler+2ea
BUCKET_ID: X64_0x3B_ks!KspPropertyHandler+2ea
Followup:
I have some problems with BSODs and i cannot specify the cause in the crash dump. I've had these problems for some weeks and recently just learned about uploading crash dumps. I have many different chrash dumps in my minidump file and you can maybe help me.
I have uploaded the most recent dump. please analyse it and let me know what to be done next
thank you
the following is the online analysis result:
Instant Online Crash Analysis, brought to you by OSR Open Systems Resources, Inc.
Link RemovedPrimary Analysis
Crash Dump Analysis provided by OSR Open Systems Resources, Inc. (http://www.osr.com)
Online Crash Dump Analysis Service
See http://www.osronline.com for more information
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
Machine Name:
Kernel base = 0xfffff800`0385b000 PsLoadedModuleList = 0xfffff800`03a9e890
Debug session time: Sat May 31 15:26:46.593 2014 (UTC - 4:00)
System Uptime: 0 days 0:03:59.154
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff88006dd015a, Address of the instruction which caused the bugcheck
Arg3: fffff8800acf7e30, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
Debugging Details:
------------------
TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".
FAULTING_IP:
ks!KspPropertyHandler+2ea
fffff880`06dd015a 4c3b08 cmp r9,qword ptr [rax]
CONTEXT: fffff8800acf7e30 -- (.cxr 0xfffff8800acf7e30)
rax=0000000000000000 rbx=fffffa8009c806c0 rcx=00000000ffffffff
rdx=fffffa8009cfc2a0 rsi=0000000000000000 rdi=0000000000000048
rip=fffff88006dd015a rsp=fffff8800acf8810 rbp=fffffa8009ca5e18
r8=0000000000000001 r9=0000000000000000 r10=0000000000000048
r11=0000000000000001 r12=0000000000000000 r13=0000000000000100
r14=fffffa80077b6a60 r15=0000000000000028
iopl=0 nv up ei pl nz na pe nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010202
ks!KspPropertyHandler+0x2ea:
fffff880`06dd015a 4c3b08 cmp r9,qword ptr [rax] ds:002b:00000000`00000000=????????????????
Resetting default scope
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
BUGCHECK_STR: 0x3B
PROCESS_NAME: Skype.exe
CURRENT_IRQL: 0
LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff88006dd015a
STACK_TEXT:
fffff880`0acf8810 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ks!KspPropertyHandler+0x2ea
FOLLOWUP_IP:
ks!KspPropertyHandler+2ea
fffff880`06dd015a 4c3b08 cmp r9,qword ptr [rax]
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: ks!KspPropertyHandler+2ea
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: ks
IMAGE_NAME: ks.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 4ce7a3f3
STACK_COMMAND: .cxr 0xfffff8800acf7e30 ; kb
FAILURE_BUCKET_ID: X64_0x3B_ks!KspPropertyHandler+2ea
BUCKET_ID: X64_0x3B_ks!KspPropertyHandler+2ea
Followup:
Last edited: