Windows 8 BSOD Kernel Data Inpage Error/ ntoskrnl.exe

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SirBob

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Nov 25, 2014
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Hello, I've recently been acquiring a large abundance blue screen errors that generally go by Kernel Data Inpage Error and the dump files say its probable cause is the ntoskrnl.exe. I'm not really computer smart so I am unsure what any of that means. But I'll try and answer some probable questions.

I already did a clean install of windows a few days ago since I don't put a lot of stuff on my laptop just office and the occasional steam game. Sadly the problem still persisted through that.
I've done scans of the ram and hard drive and they always turn up successful with no problems. And I'm certain I don't have any viruses.
Any help would be greatly appreciated. Thanks in advance!
 

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Ok it took me a little while to work out what was going on but basically you have the model which has a 500GB SATA III Hitachi drive and a 24GB SSD for caching. I think this allows the HDD to act like a SSHD. As you can see from Seagate the 24GB SSD portion of the drive has an issue. To be honest I'm not sure how you would go about fixing this and it might be worth calling Lenovo and explaining what has occurred. I can't remember if I asked you but is the machine still under warranty? Let me know how you get on.
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Code: 
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*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
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Use !analyze -v to get detailed debugging information.

BugCheck 7A, {4, 200, ffffe00112f9f250, ffffc0008b7c6ba8}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+3165b )

Followup: MachineOwner
Hi,
most of the dump files posted were similar to the above. The above Bugcheck means data originating in the hard drive failed to be read due to a bad block or sector on the HDD or storage controller issues probably stemming from drivers.
When you re-installed Windows did re-apply system drivers? Laptop drivers always come from the lappies manufacturer and I'm pretty sure your support page is here:
Link Removed

Pay particular attention to any drivers related to storage such Intel's Rapid storage driver. I can see from the dates of the existing drivers that some if not all are in need of updating.

If you find that after updating the drivers the issue still persists then find do a search for command prompt, right click on it and run as administrator. Type:
chkdsk /f /r
Press enter. You may have to reboot. This scan will check for and try to fix any bad sectors on the HDD.
This guide although for vista and 7 is pretty much still the same for win 8:
Link Removed

Post any new dump files.
 
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I believe I updated the drivers or there was no driver updates available for it at least to my knowledge and I ran a chkdsk but I sadly still got more errors. Any more ideas?
 

Attachments

Upvote 0 Downvote
Code: 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 7A, {fffff6fc80a119a0, ffffffffc000000e, c5828880, fffff90142334008}

Probably caused by : win32k.sys ( win32k!HmgShareLockCheckIgnoreStockBit+70 )

Followup: MachineOwner
Code: 
DISK_HARDWARE_ERROR: There was error with disk hardware
Hi,
same dump files as before. When you ran chkdsk what did it actually say or what were the results?

There are driver updates available:

Apsx64.sys Sat Jul 21 08:30:07 2012: ThinkVantage Active Protection System HID Digitizer Activity Monitor Driver from Lenovo. 2014 version here:
Link Removed


bcmwl63a.sys Tue Jul 10 03:52:51 2012: Broadcom 802.11 Network Adapter wireless driver. A 2013 version is available on support page:
Link Removed

HECIx64.sys Mon Jul 02 23:14:58 2012: Intel Management Engine Interface. 2014 version available on support page:
Link Removed

excfs.sys Fri Mar 30 20:53:05 2012: Diskeeper/ExpressCache (OEM) driver. Which version of Diskeeper is this as many versions are not compatible with Windows 8/8.1? If after updating the BSOD continues remove this app to test.

iaStorA.sys Mon Jul 09 21:42:33 2012: Intel RST (Rapid Storage Technology) driver. 2014 version on support page:
Link Removed

RTKVHD64.sys Tue Aug 28 12:35:57 2012: Realtek High Definition Audio Function Driver. 2014 version on support page:
Link Removed

SPUVCbv_x64.sys Sat Jul 21 03:54:29 2012: Sunplus Technology Digital Camera Driver. 2013 version on support page:
Link Removed

Tppwr64v.sys Wed Jun 27 13:17:43 2012: ThinkPad Pwr Mgmt Port. 2014 version on support page:
Link Removed

Post any new dump files.
 
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Alright I went through and did all the updates you had listed. So I will wait and see if the problem persist.

When I ran the chkdsk it just said scanning and repairing drive at 11 percent for about a hour and twenty minutes then it skipped to 100% and loaded to desktop.
 
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SirBob said:
When I ran the chkdsk it just said scanning and repairing drive at 11 percent for about a hour and twenty minutes then it skipped to 100% and loaded to desktop
Click to expand...
My apologies for butting in, but now you need to actually check the results of the ChkDsk that you've performed.
Open Event Viewer->Windows Logs->Application
Click "Action" from the menu bar and then click "Find"
Type
chkdsk
and click "Find Next".
Examine the results paying particular attention near the bottom for any KB(s) in bad clusters (sectors).
 
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Thanks I went through it and only a few errors turned up and it said they where all repaired fine.
 
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Ok... cool. See how you go with the new updates and post any new dump files.
 
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Code: 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck EF, {ffffe000781b2900, 0, 0, 0}

----- ETW minidump data unavailable-----
Probably caused by : wininit.exe

Followup: MachineOwner
The above means a critical process died and I notice you've updated some drivers and not others. Out of all of the updates listed the storage driver could be related to your issue so it's important it's updated.

bcmwl63a.sys Tue Jul 10 03:52:51 2012: Broadcom 802.11 Network Adapter wireless driver. A 2013 version is available on support page:
Download link:
http://download.lenovo.com/ibmdl/pub/pc/pccbbs/mobiles/gawa06ww.exe

iaStorA.sys Mon Jul 09 21:42:33 2012: Intel RST (Rapid Storage Technology) driver. 2014 version on support page:
Link Removed

HECIx64.sys Mon Jul 02 23:14:58 2012: Intel Management Engine Interface. 2014 version available on support page:
Link Removed
Did you update this driver too? I can't seem to find it now

Tppwr64v.sys Wed Jun 27 13:17:43 2012: ThinkPad Pwr Mgmt Port. 2014 version on support page:
Link Removed

Also can you answer my question concerning Diskeeper please. I'll repeat what I wrote above that certain editions are not compatible with Windows 8/8.1 and it could be this that's causing the issue?
 
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kemical said:
Also can you answer my question concerning Diskeeper please. I'll repeat what I wrote above that certain editions are not compatible with Windows 8/8.1 and it could be this that's causing the issue?
Click to expand...
I have no idea what that is or where to look for it sorry.
And for the above updates I am 95% sure I did the ones you listed
 
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Diskeeper you will find, or should find, in Add and remove programs. If you don't use it then personally I'd remove it.

As for the drivers, I can only tell you what the dump file tells me. I'll list the actual download link for the specific driver:
bcmwl63a.sys Tue Jul 10 03:52:51 2012: Broadcom 802.11 Network Adapter wireless driver. A 2013 version is available on support page:
http://download.lenovo.com/ibmdl/pub/pc/pccbbs/mobiles/gawa06ww.exe


iaStorA.sys Mon Jul 09 21:42:33 2012: Intel RST (Rapid Storage Technology) driver. 2014 version on support page:
http://download.lenovo.com/ibmdl/pub/pc/pccbbs/mobiles/gai105ww.exe

HECIx64.sys Mon Jul 02 23:14:58 2012: Intel Management Engine Interface. 2014 version available on support page:
http://download.lenovo.com/ibmdl/pub/pc/pccbbs/mobiles/gars07ww.exe

Tppwr64v.sys Wed Jun 27 13:17:43 2012: ThinkPad Pwr Mgmt Port. 2014 version on support page:
http://download.lenovo.com/ibmdl/pub/pc/pccbbs/mobiles/n15sk03w.exe
 
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kemical said:
Diskeeper you will find, or should find, in Add and remove programs. If you don't use it then personally I'd remove it.
Click to expand...
I didn't find anything called diskeeper. And has for those updates I am now 100% sure I installed them. And here's a new dumpfile which is probably just more of the same stuff.

Any other ideas?
 

Attachments

Upvote 0 Downvote
Code: 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 7A, {fffff6e800283be8, ffffffffc000000e, 50d1bbe0, ffffd0005077d000}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+3177f )

Followup: MachineOwner
This driver is still not updated. I checked the actual download in case it was giving you a 2012 driver but no.New Driver is version 11.7.3.1001 dated 2014 so cannot have been updated or you chose the wrong download. The link below is correct for the version I just specified.

iaStorA.sys Mon Jul 09 21:42:33 2012: Intel RST (Rapid Storage Technology) driver. 2014 version on support page:
http://download.lenovo.com/ibmdl/pub/pc/pccbbs/mobiles/gaim07ww.exe

Try doing a search for diskeeper.
 
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Did you uninstall the driver first?
Also looking through the complete set of updates for your system I noticed there were several system updates for Windows 8/8.1 have you applied these too?
 
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