BSOD- Memory.dmp (Driver Conflicts?) Mini-Dump

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by Dynamics, Sep 10, 2011.

  1. Dynamics

    Dynamics New Member

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    View attachment SF Diag Info.zip Here My SF Diag Info All 8 Things But You Still Might Wanna Grab The Other Dmp files above because i only have 2 dmp files in this one because those are the ones that happened today 9/12
     
  2. Elmer

    Elmer Extraordinary Member

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    Before going any further I seriously suggest that you uninstall Norton Symantec.

    Norton is known to be a cause of BSOD's on many Windows 7 systems. Uninstall Norton through Programs and Features. Then clean up after it by using the Norton Removal Tool (direct link) in Safe Mode. Download Blue Screen friendly Microsoft Security Essentials as its replacement. Make sure Windows firewall is enabled!
     
    #22 Elmer, Sep 12, 2011
    Last edited: Sep 12, 2011
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  3. Dynamics

    Dynamics New Member

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    Done removed... now what else ive been having blue screeens like crazy i mean i could barely boot up my pc.. took like 5-8 trys .. they keep saying like BAD_POOL_HEADER and MEMORY_MANAGEMENT and stuff like win32.sys , one said something about kernl.sys
     
  4. Trouble

    Trouble Noob Whisperer

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    Still showing BHDrvx64.sys Bash Driver Symantec. Trying running this https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?docid=kb20100802154251EN_EndUserProfile_en_us&lg=english&ct=united+states&product=home&version=1&pvid=f-home&entsrc=redirect_pubweb "Download and Run Norton Removal Tool".
    DUMP:
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 3B, {c0000005, fffff8800475ddd8, fffff88008d91760, 0}
    
    Probably caused by : [COLOR=#b22222][U][B]BHDrvx64.sys[/B][/U][/COLOR] ( BHDrvx64+91dd8 )
    
    Followup: MachineOwner
    ---------
    
    6: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff8800475ddd8, Address of the instruction which caused the bugcheck
    Arg3: fffff88008d91760, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    FAULTING_IP: 
    BHDrvx64+91dd8
    fffff880`0475ddd8 488b01          mov     rax,qword ptr [rcx]
    
    CONTEXT:  fffff88008d91760 -- (.cxr 0xfffff88008d91760)
    rax=fffff8a003afa3f0 rbx=fffff88008d921d0 rcx=ffbff8a003afa4e8
    rdx=0000000000000000 rsi=fffff8a003afa010 rdi=0000000000000001
    rip=fffff8800475ddd8 rsp=fffff88008d92130 rbp=fffff8a000b61930
     r8=fffff8a003afa010  r9=0000000000000000 r10=fffffa80070cf300
    r11=fffff88008d92130 r12=0000000000000000 r13=fffffa80070d2d80
    r14=fffff88008d92550 r15=fffff880047ce158
    iopl=0         nv up ei ng nz na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
    BHDrvx64+0x91dd8:
    fffff880`0475ddd8 488b01          mov     rax,qword ptr [rcx] ds:002b:ffbff8a0`03afa4e8=????????????????
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
    
    BUGCHECK_STR:  0x3B
    
    PROCESS_NAME:  AMBSPISyncServ
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff8800475ddd8
    
    STACK_TEXT:  
    fffff880`08d92130 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : [U][B][COLOR=#b22222]BHDrvx64[/COLOR][/B][/U]+0x91dd8
    
    
    FOLLOWUP_IP: 
    BHDrvx64+91dd8
    fffff880`0475ddd8 488b01          mov     rax,qword ptr [rcx]
    
    SYMBOL_STACK_INDEX:  0
    
    SYMBOL_NAME:  BHDrvx64+91dd8
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: [U][B][COLOR=#b22222]BHDrvx64[/COLOR][/B][/U]
    
    IMAGE_NAME:  BHDrvx64.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4e4c8253
    
    STACK_COMMAND:  .cxr 0xfffff88008d91760 ; kb
    
    FAILURE_BUCKET_ID:  X64_0x3B_VRF_[U][B][COLOR=#b22222]BHDrvx64[/COLOR][/B][/U]+91dd8
    
    BUCKET_ID:  X64_0x3B_VRF_[COLOR=#b22222][U][B]BHDrvx64[/B][/U][/COLOR]+91dd8
    
    Followup: MachineOwner
    ---------
     
    #24 Trouble, Sep 12, 2011
    Last edited: Sep 12, 2011
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  5. Trouble

    Trouble Noob Whisperer

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  6. Dynamics

    Dynamics New Member

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    Thanks one problem down i removed all of the existing files with norton removal tool.. but im still having those problems with win32.sys and these are particulary when i play a game and crash dxgmms1.sys and dxgkrnl.sys here are some of the just recent dmp files that i had about 15mins ago trying to turn my computer onView attachment newer dmp.zip
     
  7. Trouble

    Trouble Noob Whisperer

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  8. Dynamics

    Dynamics New Member

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    @ turn off driver verifier i remember turning it on once but now when i search for it in my start menu it cant be found O_O
     
  9. Dynamics

    Dynamics New Member

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    nvm i just found out that it was just verifier not driver verifier lol
     
  10. Dynamics

    Dynamics New Member

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    ok disabled driver verifier and now about that sp1 , its in my windows updates and every time i try to download that it ethier goes half way or ethier doesnt start.. i looked at my downloads once and it said it aready downloaded it before but i dont think it did.. ive tryed windows hot fix and bunch other stuff but it wont download :(
     
  11. Trouble

    Trouble Noob Whisperer

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    use the link I provided in Internet Explorer, complete the validation process and this will allow you access to the stand alone ISOs which you can use to create an install DVD.
     
  12. Dynamics

    Dynamics New Member

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    uh... ill try what do mean by install dvd.. i thought it was just an update O_O lol sorry im not that experienced
     
  13. Dynamics

    Dynamics New Member

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    lol i cant do that... i dont have a cd-key
     
  14. Trouble

    Trouble Noob Whisperer

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    What exactly do you mean
     
  15. Dynamics

    Dynamics New Member

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    if i run that update .. then it going to detect that i dont have a cd-key
     
  16. Trouble

    Trouble Noob Whisperer

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    Are you saying that you are unable to pass the validation process in order to download the stand alone version of Sp1, because you are not running a legitimate (authentic) version of Windows 7??
     
  17. Dynamics

    Dynamics New Member

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    ... i didnt say that
     
  18. Trouble

    Trouble Noob Whisperer

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    Then I don't understand the issue. The creation of the Sp1 (CD or DVD whichever) doesn't require a product key, nor does the installation of Sp1, as a matter of fact I don't know where the topic of a product key comes into the conversation or process except that you must click the "Continue" button (for Windows Genuine Advantage Validation) and copy and paste the code into the box and click validate, so what's the problem?
    Are you unsure of which file you need, the downloads available are explained at the bottom of the page under the instructions section.
     
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  19. Dynamics

    Dynamics New Member

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    can we please use skype?
     
  20. Trouble

    Trouble Noob Whisperer

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    Nope. The purpose of having a public forum is that it benefits everyone... you, me and everyone reading it now and in the future. We are all here to learn and help others and we do it for free. If you have something to discuss that you don't want to share in a public forum, then perhaps you are better off, keeping it to yourself and I'm probably better off not hearing it.
    Sorry
    Regards
    Randy
     
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