BSOD - Mostly during photoshop

Discussion in 'Windows 10 Blue Screen of Death (BSOD)' started by Lander Cruysberghs, Dec 5, 2015.

  1. Lander Cruysberghs

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    Hello

    I'm kinda new to this forum but I felt it was my last resort.
    Recently I've bought a new laptop (ASUS G551JW) and have been enjoying it a lot. Until a week back when I installed photoshop onto it. Every time I'm halfway editing a file, or a few minutes in my laptop decides to give me the familiar BSOD with then error: DRIVER_POWER_STATE_FAILURE. I've tried analyzing the .dmp file on my own but unfortunately I don't know anything of debugging.
    I've uploaded the two most recent .dmp files below.

    Can anyone help me?
    Kind regards,
    Lander.
     

    Attached Files:

  2. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

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    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 9F, {3, ffffe001f3f44060, ffffd000e435d990, ffffe001f3f2c010}
    
    Probably caused by : pci.sys
    
    Followup: MachineOwner
    
    Hi,
    both dump files are the same and mean that a component didn't power down when instructed.This:
    Code:
    FAILURE_ID_HASH_STRING:  km:0x9f_3_acpi_image_pci.sys
    Along with this driver:
    ASMMAP64.sys Thu Jul 02 10:13:26 2009: LENOVO ATK Hotkey ATK0101 ACPI UTILITY (also found in Asus systems)
    Is probably the issue.
    I checked your driver updates via the manufacturers support page and there is a 2015 version for the above driver:
    (Found under 'ATK' )
    https://www.asus.com/uk/ROG-Republic-Of-Gamers/G551JW/HelpDesk_Download/

    Post any new dump files.
     
  3. Lander Cruysberghs

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    Hey there,
    thanks for the fast reply.
    I've done what you said in the hope that this'd fix my issue. It seems that the issue hasn't been fixed by updating that particular driver.
    Below you can find another .dmp file.

    Thanks in advance,
    Lander.
     

    Attached Files:

  4. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

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    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 9F, {3, ffffe001637e8850, ffffd001c7daa990, ffffe00166c85ca0}
    
    Probably caused by : pci.sys
    
    Followup: MachineOwner
    
    Hi,
    same again although I can see you updated the driver in question.

    Let's check for corruption within Windows:
    Do a search for command prompt, right click on it and run as admin. Type:
    sfc /scannow
    Press enter and await results

    In the same command prompt type:
    dism /online /cleanup-image /restorehealth
    Press enter and await results.

    Create a system recovery drive:
    How to Create and Use a Recovery Drive or System Repair Disc in Windows 8 or 10

    The reason you need a recovery drive is because you need to run the driver verifier. This app, on start up, will stress drivers which hopefully will cause the culprit to bsod giving us the name of the errant driver. Sometimes this process can fall into a bsod loop and if this should happen you'll need the recovery drive to boot into safe mode to turn the verifier off.
    This guide will show you how to turn the verifier on and off:
    How do I fix a Blue Screen in Windows using Driver Verifier?

    Please post any resulting dump files.

    Since you first bought the laptop have you made any significant changes?
     
  5. Lander Cruysberghs

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    Hi,
    sorry for the late reply. I ended up in a BSOD loop, but had a recovery disk as backup.
    It didn't include the dump file, and I managed to temporarily fix my problem by turning off the automatic switching between GFX hardware. (My on-board Intel and Nvidia).

    But recently I had another BSOD, in the attachment you can find the dump file.

    And to answer your question: not anything specific, I did only downloaded Visual Studio and my Internet cloud services.
     

    Attached Files:

  6. Lander Cruysberghs

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    EDIT: It happened again, twice I've included the second and third dump file.
    EDIT: Within a timepsan of an hour, I've got another one.. What kind of witchcraft is this...
     

    Attached Files:

    #6 Lander Cruysberghs, Dec 10, 2015
    Last edited: Dec 10, 2015
  7. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

    Joined:
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    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 9F, {3, ffffe0007ffee060, ffffd000f1079990, ffffe00084ff6bd0}
    
    Probably caused by : pci.sys
    
    Followup: MachineOwner
    
    Hi,
    all dump files were similar to the last sent. Looking through the dump file I can see that the Intel audio display driver is possibly involved. I also noticed your Intel chipset drivers are old. Please use the website i linked to above and apply updates for the drivers mentioned above (intel graphics and chipset). In fact I'd go through and apply any updates which are later than the versions your carrying.
    If the bsod still continues after updating then let me know if you upgraded to win 10 or was it installed when you first got the machine. Also you may want to consider contacting the supplier, a brand new machine shouldn't be blue screening.
    https://www.asus.com/uk/ROG-Republic-Of-Gamers/G551JW/HelpDesk_Download/
     

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