Windows 7 BSOD occurs randomly. Attaching dump file

jasontkennedy · Oct 20, 2012

Hi,
My PC gets a BSOD probably once every couple of days and it happens whether I'm using it or if I just let it sit there in sleep mode. I'm attaching the latest dump file for review, and hopefully some help?

The only anomalous behavior I'm aware of is this: occasionally my Realtek HD notification center will throw up a message saying I've just plugged something into the headphone jack when I haven't.

Could the problem be related to that?Link Removed

usasma · Oct 24, 2012

A single dump file often won't give us complete information. Please provide these reports: Link Removed

First, this error was reported:

DISK_HARDWARE_ERROR: There was error with disk hardware

Please run this free diagnostic: Link Removed - Invalid URL
Please post back with the results (there's other tests to run if this test passes).

Next, this appears to have happened during a transition into hibernation/sleep. In the old days this was primarily due to video drivers - but it's gotten more complicated since Vista (and Win7) came out.
Please replace these drivers:
- video
- chipset
- storage
- any other Intel utilities that may be on the system (Management Engine, TurboBoost, etc)

Daemon Tools (and Alcohol %...

Saltgrass · Oct 22, 2012

Still waiting on dump file.

My audio panel will give me a similar notification, until I turn it off.

Anything showing up in Event Viewer around the time it has problems, and the Kernel Power log entry is normal for a BSOD.

jasontkennedy · Oct 23, 2012

damn, I thought I'd attached it!
Will do when I get home

jasontkennedy · Oct 24, 2012

dump posted!

GeneralHiningII · Oct 24, 2012

Code:

Debug session time: Tue Oct 23 19:15:59.735 2012 (UTC + 11:00)Loading Dump File [C:\Users\MZ\SysnativeBSODs\102312-14274-01.dmp]
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime: 0 days 6:08:41.311
BugCheck 7A, {20, ffffffffc000009d, fffffa80080eb078, 0}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+50040 )
Bugcheck code 0000007A
DISK_HARDWARE_ERROR: There was error with disk hardware
BUGCHECK_STR:  0x7a_c000009d
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x7a_c000009d_nt!_??_::FNODOBFM::_string_+50040
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

I have found 17 old drivers - you should also try this article Error message: "Windows could not start because of a computer disk hardware configuration problem" and see if it helps at all.

Please update these drivers, as they are related to Storage Control of your Hard Disk/Storage Drives:

jraid.sys Thu Nov 25 14:27:17 2010 (4CEDD795)
JMicron RAID Driver
Link Removedjraid.sys

usbfilter.sys Wed Dec 15 21:34:49 2010 (4D0899C9)
AMD USB Filter Driver (likely part of the chipset drivers)
Link Removedusbfilter.sys

asmtxhci.sys Thu Feb 24 13:25:47 2011 (4D65C1AB)
Asmedia USB 3.0 driver
Link Removedasmtxhci.sys

asmthub3.sys Thu Feb 24 13:25:56 2011 (4D65C1B4)
ASMedia USB 3.0 Hub driver
Link Removedasmthub3.sys

amd_sata.sys Sat Mar 5 07:45:41 2011 (4D714F75)
AMD SATA Controller AHCI 1.2 Device Driver
Link Removedamd_sata.sys

amd_xata.sys Sat Mar 5 07:45:44 2011 (4D714F78)
AMD Stor Filter Driver
Link Removedamd_xata.sys

3rd Party Drivers
Drivers in red should be updated:

Code:

amdxata.sys                 Sat Mar 20 03:18:18 2010 (4BA3A3CA)
AsUpIO.sys                  Tue Aug  3 12:47:59 2010 (4C57835F)
AsIO.sys                    Tue Aug 24 11:53:02 2010 (4C7325FE)
RTKVHD64.sys                Tue Nov 23 21:14:08 2010 (4CEB93F0)
jraid.sys                   Thu Nov 25 14:27:17 2010 (4CEDD795)
usbfilter.sys               Wed Dec 15 21:34:49 2010 (4D0899C9)
asmtxhci.sys                Thu Feb 24 13:25:47 2011 (4D65C1AB)
asmthub3.sys                Thu Feb 24 13:25:56 2011 (4D65C1B4)
amd_sata.sys                Sat Mar  5 07:45:41 2011 (4D714F75)
hiber_amd_sata.sys          Sat Mar  5 07:45:41 2011 (4D714F75)
amd_xata.sys                Sat Mar  5 07:45:44 2011 (4D714F78)
Rt64win7.sys                Tue Mar 22 00:20:32 2011 (4D8750A0)
nvBridge.kmd                Sat May 21 13:58:23 2011 (4DD7385F)
LEqdUsb.Sys                 Fri Sep  2 16:22:56 2011 (4E607640)
LHidEqd.Sys                 Fri Sep  2 16:22:59 2011 (4E607643)
LHidFilt.Sys                Fri Sep  2 16:23:09 2011 (4E60764D)
LMouFilt.Sys                Fri Sep  2 16:23:15 2011 (4E607653)
dtsoftbus01.sys             Sat Jan 14 00:45:46 2012 (4F10358A)
GEARAspiWDM.sys             Fri May  4 05:56:17 2012 (4FA2E2E1)
nvhda64v.sys                Wed Jul  4 01:25:04 2012 (4FF30ED0)
MpFilter.sys                Fri Aug 24 09:03:14 2012 (5036B6B2)
nvlddmkm.sys                Wed Oct  3 04:21:13 2012 (506B3099)

amdxata.sys Sat Mar 20 03:18:18 2010 (4BA3A3CA)
AMD storage controller driver - usually from the Windows 7 DVD
Link Removed

AsUpIO.sys Tue Aug 3 12:47:59 2010 (4C57835F)
ASUS hardware monitoring software related
Link RemovedAsUpIO.sys

AsIO.sys Tue Aug 24 11:53:02 2010 (4C7325FE)
Asus PCProbe Utility
Link RemovedAsIO.sys

RTKVHD64.sys Tue Nov 23 21:14:08 2010 (4CEB93F0)
Realtek High Definition Audio Function Driver
Link RemovedRTKVHD64.sys

jraid.sys Thu Nov 25 14:27:17 2010 (4CEDD795)
JMicron RAID Driver
Link Removedjraid.sys

usbfilter.sys Wed Dec 15 21:34:49 2010 (4D0899C9)
AMD USB Filter Driver (likely part of the chipset drivers)
Link Removedusbfilter.sys

asmtxhci.sys Thu Feb 24 13:25:47 2011 (4D65C1AB)
Asmedia USB 3.0 driver
Link Removedasmtxhci.sys

asmthub3.sys Thu Feb 24 13:25:56 2011 (4D65C1B4)
ASMedia USB 3.0 Hub driver
Link Removedasmthub3.sys

amd_sata.sys Sat Mar 5 07:45:41 2011 (4D714F75)
AMD SATA Controller AHCI 1.2 Device Driver
Link Removedamd_sata.sys

amd_xata.sys Sat Mar 5 07:45:44 2011 (4D714F78)
AMD Stor Filter Driver
Link Removedamd_xata.sys

Rt64win7.sys Tue Mar 22 00:20:32 2011 (4D8750A0)
Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC
Link RemovedRt64win7.sys

nvBridge.kmd Sat May 21 13:58:23 2011 (4DD7385F)
nVidia Compatible Vista Kernel Mode Driver (likely belongs to nForce chipset drivers)
Link Removed

LEqdUsb.Sys Fri Sep 2 16:22:56 2011 (4E607640)
Logitech SetPoint Unifying KMDF USB Filter
Link RemovedLEqdUsb.Sys

LHidEqd.Sys Fri Sep 2 16:22:59 2011 (4E607643)
Logitech SetPoint Unifying KMDF HID Filter
Link RemovedLHidEqd.Sys

LHidFilt.Sys Fri Sep 2 16:23:09 2011 (4E60764D)
Logitech SetPoint HID Filter Driver
Link RemovedLHidFilt.Sys

LMouFilt.Sys Fri Sep 2 16:23:15 2011 (4E607653)
Logitech SetPoint HID Filter Driver
Link RemovedLMouFilt.Sys

dtsoftbus01.sys Sat Jan 14 00:45:46 2012 (4F10358A)
Daemon Tools driver
Link Removed
Not sure about this one, but my first impulse would be to delete it.

GEARAspiWDM.sys Fri May 4 05:56:17 2012 (4FA2E2E1)
CD-ROM Class Filter Driver by Gear Software Also comes with iTunes (as of Aug 2012 the latest version available was dated 2009)
Link Removed

nvhda64v.sys Wed Jul 4 01:25:04 2012 (4FF30ED0)
nVidia HDMI Audio Device (nForce chipset driver)
Link Removed

MpFilter.sys Fri Aug 24 09:03:14 2012 (5036B6B2)
Microsoft Windows AntiMalware protection system
Link Removed

nvlddmkm.sys Wed Oct 3 04:21:13 2012 (506B3099)
nVidia Video drivers
Link Removed

Also check Windows Update for any important updates.

usasma · Oct 24, 2012

A single dump file often won't give us complete information. Please provide these reports: Link Removed

First, this error was reported:

DISK_HARDWARE_ERROR: There was error with disk hardware

Please run this free diagnostic: Link Removed - Invalid URL
Please post back with the results (there's other tests to run if this test passes).

Next, this appears to have happened during a transition into hibernation/sleep. In the old days this was primarily due to video drivers - but it's gotten more complicated since Vista (and Win7) came out.
Please replace these drivers:
- video
- chipset
- storage
- any other Intel utilities that may be on the system (Management Engine, TurboBoost, etc)

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Win7 systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): ~~[DEL] Link Removed [/DEL]~~ Link broken as of 21 Jul 2012
New link (15 Aug 2012): Link Removed (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link: Disc-Tools.com
Manual procedure here: Link Removed - Invalid URL

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Tue Oct 23 04:15:59.735 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\102312-14274-01.dmp]
Windows 7 Kernel Version [B]7601 [/B](Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 6:08:41.311[/B]
BugCheck Code: [B]BugCheck 7A, {20, ffffffffc000009d, fffffa80080eb078, 0}[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+50040 )[/B]
BugCheck Info: [B]KERNEL_DATA_INPAGE_ERROR (7a)[/B]
DISK_HARDWARE_ERROR: There was error with disk hardware
BUGCHECK_STR:  0x7a_c000009d
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]X64_0x7a_c000009d_nt!_??_::FNODOBFM::_string_+50040[/B]
  BIOS Version                  0901
  BIOS Release Date             12/02/2011
  Manufacturer                  To be filled by O.E.M.
  Product Name                  To be filled by O.E.M.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Tue Oct 23 04:15:59.735 2012 (UTC - 4:00)**************************
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
AsUpIO.sys                  Mon Aug  2 22:47:59 2010 (4C57835F)
AsIO.sys                    Mon Aug 23 21:53:02 2010 (4C7325FE)
RTKVHD64.sys                Tue Nov 23 05:14:08 2010 (4CEB93F0)
jraid.sys                   Wed Nov 24 22:27:17 2010 (4CEDD795)
usbfilter.sys               Wed Dec 15 05:34:49 2010 (4D0899C9)
asmtxhci.sys                Wed Feb 23 21:25:47 2011 (4D65C1AB)
asmthub3.sys                Wed Feb 23 21:25:56 2011 (4D65C1B4)
amd_sata.sys                Fri Mar  4 15:45:41 2011 (4D714F75)
hiber_amd_sata.sys          Fri Mar  4 15:45:41 2011 (4D714F75)
amd_xata.sys                Fri Mar  4 15:45:44 2011 (4D714F78)
Rt64win7.sys                Mon Mar 21 09:20:32 2011 (4D8750A0)
nvBridge.kmd                Fri May 20 23:58:23 2011 (4DD7385F)
LEqdUsb.Sys                 Fri Sep  2 02:22:56 2011 (4E607640)
LHidEqd.Sys                 Fri Sep  2 02:22:59 2011 (4E607643)
LHidFilt.Sys                Fri Sep  2 02:23:09 2011 (4E60764D)
LMouFilt.Sys                Fri Sep  2 02:23:15 2011 (4E607653)
[B]dtsoftbus01.sys             Fri Jan 13 08:45:46 2012 (4F10358A)[/B]
GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
nvhda64v.sys                Tue Jul  3 11:25:04 2012 (4FF30ED0)
MpFilter.sys                Thu Aug 23 19:03:14 2012 (5036B6B2)
nvlddmkm.sys                Tue Oct  2 14:21:13 2012 (506B3099)
[/font]

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hiber_amd_sata.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
Link Removed - Invalid URL
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Windows 7 BSOD occurs randomly. Attaching dump file

jasontkennedy

New Member

usasma

Saltgrass

Excellent Member

jasontkennedy

New Member

jasontkennedy

New Member

GeneralHiningII

Fantastic Member

usasma

Fantastic Member

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