Windows 7 BSOD on mp4 playback

[bobalazs]

Hello guys!

Now i consider myself pretty expert, but this just started getting over my head.
I've used this setup for about half year stable. Before that i had a different video card with which the system was stable as well.
I've been getting BSOD-s recently, and very often. I suspect it is the video card or something with the AMD powerplay, but i can not be sure. Nowadays the bsod starts happening when mp4 playback is started on windows media player. Yesterday I decided to reinstall the system, as to see if that would solve the problems, but the problem keeps coming back. Before that, i had bsod's on youtube/flash playback. (tried various flash versions, same crash) Link RemovedLink RemovedLink RemovedLink RemovedLink Removed
I ran ramtest for about 3 hours without any errors.
Drivers are all up to date. The usual stress tests come up with nothing (orthos, furmark, OCCT). Temps are fine, bios memory timings are good, been stable for years.
I've tried about 6 of the amd catalyst drivers, and the bsod still happens. Sound, network, chipset drivers up to date.


Amazing!
As i suspected, the problem was with the amd powerplay.
I followed these instructions, and now is working as intended.
For reasons i can't write link , however, google [Updated]AMD/ATi 2D Clock Guide

 

[Elmer]

Hi bobalazs and Welcome to The Forum.

STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL
Usual causes: Kernel mode driver, System Service, BIOS, Windows, Virus scanner, Backup tool, compatibility.

Your latest dump file lists atikmdag.sys as the probable cause.
This is a graphics driver.
Old and incompatible drivers can and do cause issues with Windows 7, often giving false error codes.
Random stop codes can often indicate hardware issues.


As a Priority:

sptd.sys Sun Oct 11 21:54:02 2009 The sptd.sys driver is notorious for causing BSOD's with Windows 7. It's a driver used and installed along with Daemon Tools and Alcohol 120 which you'll also have to uninstall.
Then use the correct (32bit or 64bit) download from Link Removed to uninstall the SPTD.SYS driver.
Make sure to select the uninstall button! DO NOT SELECT INSTALL!!

Make sure your system is fully updated including SP1.
Download and install the correct system readiness tool prior to installing SP1.
Link Removed
Link Removed


Drivers that pre-date Windows 7. Update:

SscRdBus.sys Thu Jun 18 13:12:29 2009
SscRdCls.sys Fri Nov 16 19:58:36 2007 Link Removed

hamachi.sys Thu Aug 16 00:05:00 2007 LogMeIn. Has known issues with Windows 7. Update or Uninstall this software!


Bugcheck Analysis:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {ffffffff, 2, 0, 82c706d5}

Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmdag.sys ( atikmdag+3059d )

Followup: MachineOwner

Drivers:

91b69000 91ba2000   a6s0wgod a6s0wgod.SYS Tue Jul 14 22:12:41 2009 (4A5CF4C9)
833b7000 833ff000   ACPI     ACPI.sys     Tue Jul 14 00:11:11 2009 (4A5BBF0F)
90807000 90861000   afd      afd.sys      Tue Jul 14 00:12:34 2009 (4A5BBF62)
91baf000 91bc1000   AgileVpn AgileVpn.sys Tue Jul 14 00:55:00 2009 (4A5BC954)
8bcdc000 8bce5000   amdxata  amdxata.sys  Tue May 19 18:57:35 2009 (4A12F30F)
8bc9d000 8bca6000   atapi    atapi.sys    Tue Jul 14 00:11:15 2009 (4A5BBF13)
8bca6000 8bcc9000   ataport  ataport.SYS  Tue Jul 14 00:11:18 2009 (4A5BBF16)
968ad000 968c5000   AtihdW73 AtihdW73.sys Tue Oct 18 08:08:59 2011 (4E9D260B)
9222a000 92b20000   atikmdag atikmdag.sys Tue Dec 06 02:46:09 2011 (4EDD81F1)
91a22000 91a67000   atikmpag atikmpag.sys Tue Dec 06 02:11:50 2011 (4EDD79E6)
8c370000 8c377000   Beep     Beep.SYS     Tue Jul 14 00:45:00 2009 (4A5BC6FC)
909c7000 909d5000   blbdrive blbdrive.sys Tue Jul 14 00:23:04 2009 (4A5BC1D8)
832c2000 832ca000   BOOTVID  BOOTVID.dll  Tue Jul 14 02:04:34 2009 (4A5BD9A2)
969b5000 969ce000   bowser   bowser.sys   Tue Jul 14 00:14:21 2009 (4A5BBFCD)
82930000 8294e000   cdd      cdd.dll      unavailable (00000000)
8c34a000 8c369000   cdrom    cdrom.sys    Tue Jul 14 00:11:24 2009 (4A5BBF1C)
8330c000 833b7000   CI       CI.dll       Tue Jul 14 02:09:28 2009 (4A5BDAC8)
8c2f3000 8c318000   CLASSPNP CLASSPNP.SYS Tue Jul 14 00:11:20 2009 (4A5BBF18)
832ca000 8330c000   CLFS     CLFS.SYS     Tue Jul 14 00:11:10 2009 (4A5BBF0E)
8bf89000 8bfe6000   cng      cng.sys      Tue Jul 14 00:32:55 2009 (4A5BC427)
91ba2000 91baf000   CompositeBus CompositeBus.sys Tue Jul 14 00:45:26 2009 (4A5BC716)
8219c000 821a9000   crashdmp crashdmp.sys Tue Jul 14 00:45:50 2009 (4A5BC72E)
9094b000 909af000   csc      csc.sys      Tue Jul 14 00:15:08 2009 (4A5BBFFC)
909af000 909c7000   dfsc     dfsc.sys     Tue Jul 14 00:14:16 2009 (4A5BBFC8)
9093f000 9094b000   discache discache.sys Tue Jul 14 00:24:04 2009 (4A5BC214)
8c2e2000 8c2f3000   disk     disk.sys     Tue Jul 14 00:11:28 2009 (4A5BBF20)
968f4000 9690d000   drmk     drmk.sys     Tue Jul 14 01:36:05 2009 (4A5BD2F5)
821b4000 821bd000   dump_atapi dump_atapi.sys Tue Jul 14 00:11:15 2009 (4A5BBF13)
821a9000 821b4000   dump_dumpata dump_dumpata.sys Tue Jul 14 00:11:16 2009 (4A5BBF14)
821bd000 821ce000   dump_dumpfve dump_dumpfve.sys Tue Jul 14 00:12:47 2009 (4A5BBF6F)
82192000 8219c000   Dxapi    Dxapi.sys    Tue Jul 14 00:25:25 2009 (4A5BC265)
92b20000 92bd7000   dxgkrnl  dxgkrnl.sys  Tue Jul 14 00:26:15 2009 (4A5BC297)
91a67000 91aa0000   dxgmms1  dxgmms1.sys  Tue Jul 14 00:25:25 2009 (4A5BC265)
8bd26000 8bd37000   fileinfo fileinfo.sys Tue Jul 14 00:21:51 2009 (4A5BC18F)
8bcf2000 8bd26000   fltmgr   fltmgr.sys   Tue Jul 14 00:11:13 2009 (4A5BBF11)
8bff4000 8bffd000   Fs_Rec   Fs_Rec.sys   Tue Jul 14 00:11:14 2009 (4A5BBF12)
8c2b0000 8c2e2000   fvevol   fvevol.sys   Tue Jul 14 00:13:01 2009 (4A5BBF7D)
8c1ae000 8c1df000   fwpkclnt fwpkclnt.sys Tue Jul 14 00:12:03 2009 (4A5BBF43)
83019000 83050000   hal      halmacpi.dll Tue Jul 14 00:11:03 2009 (4A5BBF07)
92bf6000 92bfa880   hamachi  hamachi.sys  Thu Aug 16 00:05:00 2007 (46C3869C)
92bd7000 92bf6000   HDAudBus HDAudBus.sys Tue Jul 14 00:50:55 2009 (4A5BC85F)
821d9000 821ec000   HIDCLASS HIDCLASS.SYS Tue Jul 14 00:51:01 2009 (4A5BC865)
821ec000 821f2480   HIDPARSE HIDPARSE.SYS Tue Jul 14 00:50:59 2009 (4A5BC863)
821ce000 821d9000   hidusb   hidusb.sys   Tue Jul 14 00:51:04 2009 (4A5BC868)
96930000 969b5000   HTTP     HTTP.sys     Tue Jul 14 00:12:53 2009 (4A5BBF75)
8c2a8000 8c2b0000   hwpolicy hwpolicy.sys Tue Jul 14 00:11:01 2009 (4A5BBF05)
91b51000 91b69000   i8042prt i8042prt.sys Tue Jul 14 00:11:23 2009 (4A5BBF1B)
8c20b000 8c21d000   intelppm intelppm.sys Tue Jul 14 00:11:03 2009 (4A5BBF07)
9221a000 92227000   kbdclass kbdclass.sys Tue Jul 14 00:11:15 2009 (4A5BBF13)
80ba4000 80bac000   kdcom    kdcom.dll    Tue Jul 14 02:08:58 2009 (4A5BDAAA)
96816000 9684a000   ks       ks.sys       Tue Jul 14 00:45:13 2009 (4A5BC709)
8bf76000 8bf89000   ksecdd   ksecdd.sys   Tue Jul 14 00:11:56 2009 (4A5BBF3C)
8c040000 8c065000   ksecpkg  ksecpkg.sys  Tue Jul 14 00:34:00 2009 (4A5BC468)
9690d000 9691d000   lltdio   lltdio.sys   Tue Jul 14 00:53:18 2009 (4A5BC8EE)
81e0b000 81e26000   luafv    luafv.sys    Tue Jul 14 00:15:44 2009 (4A5BC020)
83239000 832b1000   mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Tue Jul 14 02:06:41 2009 (4A5BDA21)
81e00000 81e0b000   monitor  monitor.sys  Tue Jul 14 00:25:58 2009 (4A5BC286)
8bdee000 8bdfb000   mouclass mouclass.sys Tue Jul 14 00:11:15 2009 (4A5BBF13)
821f5000 82200000   mouhid   mouhid.sys   Tue Jul 14 00:45:08 2009 (4A5BC704)
8bc87000 8bc9d000   mountmgr mountmgr.sys Tue Jul 14 00:11:27 2009 (4A5BBF1F)
969ce000 969e0000   mpsdrv   mpsdrv.sys   Tue Jul 14 00:52:52 2009 (4A5BC8D4)
8c318000 8c33b000   mrxsmb   mrxsmb.sys   Tue Jul 14 00:14:24 2009 (4A5BBFD0)
99417000 99452000   mrxsmb10 mrxsmb10.sys Tue Jul 14 00:14:34 2009 (4A5BBFDA)
99452000 9946d000   mrxsmb20 mrxsmb20.sys Tue Jul 14 00:14:29 2009 (4A5BBFD5)
8c3c9000 8c3d4000   Msfs     Msfs.SYS     Tue Jul 14 00:11:26 2009 (4A5BBF1E)
8bbca000 8bbd2000   msisadrv msisadrv.sys Tue Jul 14 00:11:09 2009 (4A5BBF0D)
8bf4b000 8bf76000   msrpc    msrpc.sys    Tue Jul 14 00:11:59 2009 (4A5BBF3F)
90935000 9093f000   mssmbios mssmbios.sys Tue Jul 14 00:19:25 2009 (4A5BC0FD)
8c298000 8c2a8000   mup      mup.sys      Tue Jul 14 00:14:14 2009 (4A5BBFC6)
8bd37000 8bdee000   ndis     ndis.sys     Tue Jul 14 00:12:24 2009 (4A5BBF58)
91bd9000 91be4000   ndistapi ndistapi.sys Tue Jul 14 00:54:24 2009 (4A5BC930)
91a00000 91a22000   ndiswan  ndiswan.sys  Tue Jul 14 00:54:34 2009 (4A5BC93A)
9689c000 968ad000   NDProxy  NDProxy.SYS  Tue Jul 14 00:54:27 2009 (4A5BC933)
908b9000 908c7000   netbios  netbios.sys  Tue Jul 14 00:53:54 2009 (4A5BC912)
90861000 90893000   netbt    netbt.sys    Tue Jul 14 00:12:18 2009 (4A5BBF52)
8c002000 8c040000   NETIO    NETIO.SYS    Tue Jul 14 00:12:35 2009 (4A5BBF63)
8c3d4000 8c3e2000   Npfs     Npfs.SYS     Tue Jul 14 00:11:31 2009 (4A5BBF23)
9092b000 90935000   nsiproxy nsiproxy.sys Tue Jul 14 00:12:08 2009 (4A5BBF48)
82c09000 83019000   nt       ntkrpamp.exe Tue Jul 14 00:15:19 2009 (4A5BC007)
8be1c000 8bf4b000   Ntfs     Ntfs.sys     Tue Jul 14 00:12:05 2009 (4A5BBF45)
8c369000 8c370000   Null     Null.SYS     Tue Jul 14 00:11:12 2009 (4A5BBF10)
9089a000 908b9000   pacer    pacer.sys    Tue Jul 14 00:53:58 2009 (4A5BC916)
8bbdd000 8bbee000   partmgr  partmgr.sys  Tue Jul 14 00:11:35 2009 (4A5BBF27)
83200000 8322a000   pci      pci.sys      Tue Jul 14 00:11:16 2009 (4A5BBF14)
8bc72000 8bc79000   pciide   pciide.sys   Tue Jul 14 00:11:19 2009 (4A5BBF17)
8bc79000 8bc87000   PCIIDEX  PCIIDEX.SYS  Tue Jul 14 00:11:15 2009 (4A5BBF13)
8bfe6000 8bff4000   pcw      pcw.sys      Tue Jul 14 00:11:10 2009 (4A5BBF0E)
99485000 9951c000   peauth   peauth.sys   Tue Jul 14 01:35:44 2009 (4A5BD2E0)
968c5000 968f4000   portcls  portcls.sys  Tue Jul 14 00:51:00 2009 (4A5BC864)
832b1000 832c2000   PSHED    PSHED.dll    Tue Jul 14 02:09:36 2009 (4A5BDAD0)
91bc1000 91bd9000   rasl2tp  rasl2tp.sys  Tue Jul 14 00:54:33 2009 (4A5BC939)
91be4000 91bfc000   raspppoe raspppoe.sys Tue Jul 14 00:54:53 2009 (4A5BC94D)
8c1e8000 8c1ff000   raspptp  raspptp.sys  Tue Jul 14 00:54:47 2009 (4A5BC947)
8be00000 8be17000   rassstp  rassstp.sys  Tue Jul 14 00:54:57 2009 (4A5BC951)
908ea000 9092b000   rdbss    rdbss.sys    Tue Jul 14 00:14:26 2009 (4A5BBFD2)
909f6000 90a00000   rdpbus   rdpbus.sys   Tue Jul 14 01:02:40 2009 (4A5BCB20)
8c3b1000 8c3b9000   RDPCDD   RDPCDD.sys   Tue Jul 14 01:01:40 2009 (4A5BCAE4)
8c3b9000 8c3c1000   rdpencdd rdpencdd.sys Tue Jul 14 01:01:39 2009 (4A5BCAE3)
8c3c1000 8c3c9000   rdprefmp rdprefmp.sys Tue Jul 14 01:01:41 2009 (4A5BCAE5)
8c26b000 8c298000   rdyboost rdyboost.sys Tue Jul 14 00:22:02 2009 (4A5BC19A)
9691d000 96930000   rspndr   rspndr.sys   Tue Jul 14 00:53:20 2009 (4A5BC8F0)
91aeb000 91b51000   Rt86win7 Rt86win7.sys Tue Aug 23 14:54:26 2011 (4E53B112)
81e31000 821913c0   RTKVHDA  RTKVHDA.sys  Tue Oct 18 12:43:47 2011 (4E9D6673)
8bba4000 8bbca000   SCSIPORT SCSIPORT.SYS Tue Jul 14 00:45:55 2009 (4A5BC733)
9951c000 99526000   secdrv   secdrv.SYS   Wed Sep 13 14:18:32 2006 (45080528)
8c263000 8c26b000   spldr    spldr.sys    Mon May 11 17:13:47 2009 (4A084EBB)
99554000 995be000   spsys    spsys.sys    Mon May 11 17:37:10 2009 (4A085436)
8baa8000 8bb9b000   sptd     sptd.sys     Sun Oct 11 21:54:02 2009 (4AD245EA)
9a659000 9a6aa000   srv      srv.sys      Tue Jul 14 00:15:10 2009 (4A5BBFFE)
9a60a000 9a659000   srv2     srv2.sys     Tue Jul 14 00:14:52 2009 (4A5BBFEC)
99526000 99547000   srvnet   srvnet.sys   Tue Jul 14 00:14:45 2009 (4A5BBFE5)
8bcc9000 8bcdc000   SscRdBus SscRdBus.sys Thu Jun 18 13:12:29 2009 (4A3A2F2D)
8bce5000 8bcf2000   SscRdCls SscRdCls.sys Fri Nov 16 19:58:36 2007 (473DF66C)
92bfb000 92bfc380   swenum   swenum.sys   Tue Jul 14 00:45:08 2009 (4A5BC704)
8c065000 8c1ae000   tcpip    tcpip.sys    Tue Jul 14 00:13:18 2009 (4A5BBF8E)
99547000 99554000   tcpipreg tcpipreg.sys Tue Jul 14 00:54:14 2009 (4A5BC926)
8c200000 8c20b000   TDI      TDI.SYS      Tue Jul 14 00:12:12 2009 (4A5BBF4C)
8c3e2000 8c3f9000   tdx      tdx.sys      Tue Jul 14 00:12:10 2009 (4A5BBF4A)
908da000 908ea000   termdd   termdd.sys   Tue Jul 14 01:01:35 2009 (4A5BCADF)
82900000 82909000   TSDDD    TSDDD.dll    unavailable (00000000)
909d5000 909f6000   tunnel   tunnel.sys   Tue Jul 14 00:54:03 2009 (4A5BC91B)
9684a000 96858000   umbus    umbus.sys    Tue Jul 14 00:51:38 2009 (4A5BC88A)
821f3000 821f4700   USBD     USBD.SYS     Tue Jul 14 00:51:05 2009 (4A5BC869)
9220b000 9221a000   usbehci  usbehci.sys  Tue Jul 14 00:51:14 2009 (4A5BC872)
96858000 9689c000   usbhub   usbhub.sys   Tue Jul 14 00:52:06 2009 (4A5BC8A6)
91aa0000 91aeb000   USBPORT  USBPORT.SYS  Tue Jul 14 00:51:13 2009 (4A5BC871)
92200000 9220b000   usbuhci  usbuhci.sys  Tue Jul 14 00:51:10 2009 (4A5BC86E)
8bbd2000 8bbdd000   vdrvroot vdrvroot.sys Tue Jul 14 00:46:19 2009 (4A5BC74B)
8c377000 8c383000   vga      vga.sys      Tue Jul 14 00:25:50 2009 (4A5BC27E)
8c383000 8c3a4000   VIDEOPRT VIDEOPRT.SYS Tue Jul 14 00:25:49 2009 (4A5BC27D)
8c1df000 8c1e7380   vmstorfl vmstorfl.sys Tue Jul 14 00:28:44 2009 (4A5BC32C)
8bbee000 8bbfe000   volmgr   volmgr.sys   Tue Jul 14 00:11:25 2009 (4A5BBF1D)
8bc27000 8bc72000   volmgrx  volmgrx.sys  Tue Jul 14 00:11:41 2009 (4A5BBF2D)
8c224000 8c263000   volsnap  volsnap.sys  Tue Jul 14 00:11:34 2009 (4A5BBF26)
908c7000 908da000   wanarp   wanarp.sys   Tue Jul 14 00:55:02 2009 (4A5BC956)
8c3a4000 8c3b1000   watchdog watchdog.sys Tue Jul 14 00:24:10 2009 (4A5BC21A)
8ba29000 8ba9a000   Wdf01000 Wdf01000.sys Tue Jul 14 00:11:36 2009 (4A5BBF28)
8ba9a000 8baa8000   WDFLDR   WDFLDR.SYS   Tue Jul 14 00:11:25 2009 (4A5BBF1D)
90893000 9089a000   wfplwf   wfplwf.sys   Tue Jul 14 00:53:51 2009 (4A5BC90F)
826a0000 828ea000   win32k   win32k.sys   unavailable (00000000)
8bb9b000 8bba4000   WMILIB   WMILIB.SYS   Tue Jul 14 00:11:22 2009 (4A5BBF1A)

Unloaded modules:
9946d000 99485000   parport.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00018000
8c318000 8c325000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000D000
8c325000 8c330000   dump_ataport
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000B000
8c330000 8c339000   dump_atapi.s
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00009000
8c339000 8c34a000   dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00011000

Let us know how it goes. If you get further problems with blue screens, attach your new dump files and details and we'll move on from there.

HTH.

 

[bobalazs]

Thank you very much for your extended analysis.
The problem was caused by graphics card hardware.
I changed the 2d/3d clocks in amd catalyst (profile preset) (there's actually 3 clocks, one is for media playback acceleration, that is what i modified) and had no bsod since then.

 

[Elmer]

Thank you very much for your extended analysis.
The problem was caused by graphics card hardware.
I changed the 2d/3d clocks in amd catalyst (profile preset) (there's actually 3 clocks, one is for media playback acceleration, that is what i modified) and had no bsod since then.

Well, that's good to hear!!