BSOD, PC crash and totally clueless.

#1
So my buddy built me this PC as I'm a PC noob, its been pretty solid but lately its started crashing. At first it was the occasional blue screen, but now when it crashes the PC just restarts, no blue screens or anything. I haven't a clue as to what to do, hopefully someone can make sense of all this for me.

Heres the w7f file: http://www.filedropper.com/w7f08-05-2014

Heres the CPUID screens:
c1.jpg c2.jpg c3.jpg c4.jpg
c5.jpg c6.jpg Untitled-7.jpg

Heres the RAMMON HTML : file:///C:/Users/Brian/Desktop/RAMMon%20-%20SPD%20Info.html
I hope this is all correct.
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#2
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1A, {5003, fffff780c0000000, 1a2b9, fffff980044ae009}

Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )

Followup: MachineOwner
Hi,
although your dump files look memory related it still might be a driver that's causing the issue.

BiosVersion = 2103
BiosReleaseDate = 11/06/2013
Your Bios has two updates pending both to do with stability:
https://www.asus.com/Motherboards/SABERTOOTH_990FX_R20/HelpDesk_Download/

dtsoftbus01.sys Fri Feb 21 09:49:36 2014: Daemon Tools driver Possible BSOD issues in Win7 uninstall to test.

Rt64win7.sys Wed Dec 26 17:17:50 2012: Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet please update:
http://www.realtek.com.tw/downloads...d=5&Level=5&Conn=4&DownTypeID=3&GetDown=false

If after making the above changes you still get a bsod run Memtest86 for at least a few passes:
http://www.memtest.org/

Post any new dump files.
 


#3
Thank you. Would I need to download both bio's or just the latest one? Also I do not know how to do what you suggested with the bugcheck analyze-v?
 


Last edited:

kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#4
Hi,
the latest bios will be fine.

Also I do not know how to do what you suggested with the bugcheck analyze-v?
Hehe don't worry that's just part of the debugger and is instructions for the debuggee. :)
 


#5
Ok thank you. Sorry didn't see the last part of your original post/reply, my buddy had me run that memtest86 a few days ago overnight with 4 passes and it showed no errors. I've updated the Ethernet driver and removed daemon tools, I'm going to need to do a bit of research on updating the bios, I'm so new to all this I don't won't to screw anything up. Will report back.
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#6
Hi Brian,
that is the best way to proceed. Just take your time and follow the instructions you'll do fine.
 


#8
Ok, updated the bios. Will report back if anymore crashes occur.
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#9
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 24, {1904fb, fffff8800965a538, fffff88009659d90, fffff8800130b185}

Probably caused by : Unknown_Image ( Ntfs!NtfsExpandHashTable+75 )

Followup: MachineOwner
Hi,
of the two dump files, one is the same Bugcheck 1A memory management and the other I posted above. Bugcheck 24 can mean corruption in the NTFS file system, bad sectors or damaged storage drivers.

Try running a chkdsk. This guide shows you how:
http://www.howtogeek.com/howto/windows-vista/guide-to-using-check-disk-in-windows-vista/

You might also have some OS corruption too. Open an admin command prompt by right clicking on it and choosing 'run as admin'. Type:
sfc /scannow
Press enter and await results.

asahci64.sys Thu Jan 05 05:08:19 2012: Asmedia 106x SATA Host Controller Driver. A slightly later version can be found here:
http://drivers.softpedia.com/get/Ot...106x-SATA-Host-Controller-Driver-134000.shtml

EpfwLWF.sys Thu Aug 15 15:55:11 2013: ESET ESS/NOD32 driver. Known on occasion to cause issue in Win 7. Please uninstall during this period of testing and use MSE. The reason we ask this is because it's known to be very stable:
http://www.microsoft.com/en-gb/security/pc-security/mse.aspx

Also check for malware using this app:
https://www.malwarebytes.org/

Post any new dump files.

Edit: Just thought, if your running an SSD check for firmware updates.
 


Last edited:
#10
Just wanted to update you that since installing the drivers you provided and updating the bios I have had no more bluescreens( for now ). For good measure I ran the chkdsk it found no errors I also ran the sfc /scannow which fixed a few things but said there were some repairs it couldn't make. Thank you again for all the help.
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#11
Hi Brian,
that's great to hear. Hope all goes well and if not just post back. :)
 


This website is not affiliated, owned, or endorsed by Microsoft Corporation. It is a member of the Microsoft Partner Program.