BSOD! Please help me. Going crazy.

#1
I keep getting blue screens. Please help.
 


Attachments

Last edited:

kemical

Windows Forum Admin
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#2
As mentioned in the PM you can always upload the files to services like Megashare or DropBox.
 


#3
As mentioned in the PM you can always upload the files to services like Megashare or DropBox.
I can upload it to site now.
 


Last edited:
#4
I got blue screened again and this time its a different error. BAD_POOL_HEADER.

EDIT:
Second blue screen of the day. This time its a different error again. PFN_LIST_CORRUPT.
 


Last edited:

kemical

Windows Forum Admin
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#5
Can you upload the dump files please
 


kemical

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Premium Supporter
#7
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 19, {3, fffff8a00b4881d0, 0, fffff8a00b4881d0}

Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::DestroyOneAllocation+2e6 )

Followup: MachineOwner
Hi,
this looks like a graphic driver issue. I'm assuming your using the Intel graphics which are onchip.? Please update those with the version found on this page (second download down):
https://downloadcenter.intel.com/search?keyword=4th+Generation+Intel®+Core™+Processors+with+Intel®+HD+Graphics+4600

If after updating the bsod still occurs then try swapping out Panda security for MSE:
http://windows.microsoft.com/en-us/windows/security-essentials-download
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
#10
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff800030694b0, fffff8800af6f700, 0}

*** WARNING: Unable to verify timestamp for PSINFile.sys
*** ERROR: Module load completed but symbols could not be loaded for PSINFile.sys
Probably caused by : PSINFile.sys ( PSINFile+6fa4 )

Followup: MachineOwner
Hi,
whilst two of your dump files did relate to memory management and could indicate faulty RAM the above blames Panda Security and before testing your RAM I would test by removing Panda.
I can also see in the 'Call Stack' a list of the last sub routines that Panda was at fault so try un-installing and using MSE instead (it's very stable)
http://windows.microsoft.com/en-us/windows/security-essentials-download

If the bsod continues then you'll need to test your RAM. Windows does have a memory testing app but it can miss errors and the best app for the job is Memtest86.
If you open the link below you'll see you can run Memtest86 in two ways. You can either burn it to disk or install it onto a USB drive it's entirely up to you. You'll then need to enter the bios to change the boot order so you can boot from either the Disk or USB stick you have Memtest86 on.
You must test for at least 12 hours unless it becomes obvious there is a problem straight away (you'll see errors outlined in red.
http://www.memtest.org/
 


#11
I just started the test and I already see quite a few red lines. What do I do?
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
#12
Sounds like you have bad or faulty RAM. This will need replacing I'm afraid.
 


#13
Is it possible to tell which stick of ram went bad or is it both of them?
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
#14
You can test each stick individually if you wish although most users buy matched sets as opposed to buying sticks on their own. It's entirely up to you.
 


#15
Does it matter which DDR3 ram should I be buying? What speed for the ram?
 


Last edited:

kemical

Windows Forum Admin
Staff member
Premium Supporter
#16
If you remove the sticks which are already in that will give you an idea on what to buy although if you post what motherboard you have i'll be able to tell you better.
 


#17
Manufacturer: ECS
Model: H81H3-WM

I tried to look for this model in the ECS site and couldn't find that model.
But when I look at powerspec it shows up.
 


#19
That's the one.
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
#20
As it doesn't show a speed on their like 1333MHz or 1600MHz I'd pull the sticks out and see whats written on the side.
 


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