BSOD! Please help me. Going crazy.

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by Wai Hong Lim, Jun 3, 2015.

  1. Wai Hong Lim

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    I keep getting blue screens. Please help.
     

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    #1 Wai Hong Lim, Jun 3, 2015
    Last edited: Jun 6, 2015
  2. kemical

    kemical Windows Forum Admin
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    As mentioned in the PM you can always upload the files to services like Megashare or DropBox.
     
  3. Wai Hong Lim

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    I can upload it to site now.
     
    #3 Wai Hong Lim, Jun 3, 2015
    Last edited: Jun 3, 2015
  4. Wai Hong Lim

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    I got blue screened again and this time its a different error. BAD_POOL_HEADER.

    EDIT:
    Second blue screen of the day. This time its a different error again. PFN_LIST_CORRUPT.
     
    #4 Wai Hong Lim, Jun 6, 2015
    Last edited: Jun 6, 2015
  5. kemical

    kemical Windows Forum Admin
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    Can you upload the dump files please
     
  6. Wai Hong Lim

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    Here's four of em from this month so far.
     

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    #6 Wai Hong Lim, Jun 6, 2015
    Last edited: Jun 6, 2015
  7. kemical

    kemical Windows Forum Admin
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    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 19, {3, fffff8a00b4881d0, 0, fffff8a00b4881d0}
    
    Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::DestroyOneAllocation+2e6 )
    
    Followup: MachineOwner
    
    Hi,
    this looks like a graphic driver issue. I'm assuming your using the Intel graphics which are onchip.? Please update those with the version found on this page (second download down):
    https://downloadcenter.intel.com/search?keyword=4th+Generation+Intel®+Core™+Processors+with+Intel®+HD+Graphics+4600

    If after updating the bsod still occurs then try swapping out Panda security for MSE:
    http://windows.microsoft.com/en-us/windows/security-essentials-download
     
  8. Wai Hong Lim

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    Heres today's BSOD .dmp.
    System_Service_Exception
     

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  9. Wai Hong Lim

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    Memory management twice.
     

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    #9 Wai Hong Lim, Jun 7, 2015
    Last edited: Jun 7, 2015
  10. kemical

    kemical Windows Forum Admin
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    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 3B, {c0000005, fffff800030694b0, fffff8800af6f700, 0}
    
    *** WARNING: Unable to verify timestamp for PSINFile.sys
    *** ERROR: Module load completed but symbols could not be loaded for PSINFile.sys
    Probably caused by : PSINFile.sys ( PSINFile+6fa4 )
    
    Followup: MachineOwner
    
    Hi,
    whilst two of your dump files did relate to memory management and could indicate faulty RAM the above blames Panda Security and before testing your RAM I would test by removing Panda.
    I can also see in the 'Call Stack' a list of the last sub routines that Panda was at fault so try un-installing and using MSE instead (it's very stable)
    http://windows.microsoft.com/en-us/windows/security-essentials-download

    If the bsod continues then you'll need to test your RAM. Windows does have a memory testing app but it can miss errors and the best app for the job is Memtest86.
    If you open the link below you'll see you can run Memtest86 in two ways. You can either burn it to disk or install it onto a USB drive it's entirely up to you. You'll then need to enter the bios to change the boot order so you can boot from either the Disk or USB stick you have Memtest86 on.
    You must test for at least 12 hours unless it becomes obvious there is a problem straight away (you'll see errors outlined in red.
    http://www.memtest.org/
     
  11. Wai Hong Lim

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    I just started the test and I already see quite a few red lines. What do I do?
     
  12. kemical

    kemical Windows Forum Admin
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    Sounds like you have bad or faulty RAM. This will need replacing I'm afraid.
     
  13. Wai Hong Lim

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    Is it possible to tell which stick of ram went bad or is it both of them?
     
  14. kemical

    kemical Windows Forum Admin
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    You can test each stick individually if you wish although most users buy matched sets as opposed to buying sticks on their own. It's entirely up to you.
     
  15. Wai Hong Lim

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    Does it matter which DDR3 ram should I be buying? What speed for the ram?
     
    #15 Wai Hong Lim, Jun 8, 2015
    Last edited: Jun 8, 2015
  16. kemical

    kemical Windows Forum Admin
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    If you remove the sticks which are already in that will give you an idea on what to buy although if you post what motherboard you have i'll be able to tell you better.
     
  17. Wai Hong Lim

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    Manufacturer: ECS
    Model: H81H3-WM

    I tried to look for this model in the ECS site and couldn't find that model.
    But when I look at powerspec it shows up.
     
  18. kemical

    kemical Windows Forum Admin
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  19. Wai Hong Lim

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    That's the one.
     
  20. kemical

    kemical Windows Forum Admin
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    As it doesn't show a speed on their like 1333MHz or 1600MHz I'd pull the sticks out and see whats written on the side.
     

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