rronald25
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- Nov 19, 2017
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- #1
Hi,
I am using a 4 year old Toshiba Satellite C855.
In the past few months I have experiencing BSOD, but not that annoying, maybe 1x or 2x a week, the problem is, the BSOD is not during heavy task, just while watching youtube or movies.
Now in the past few days I got it almost everyday, and not to mention my laptop freezes 2x in 2 days and I had to forced reboot by pressing the power button long.
I am only using the laptop for watching movies, surfing, picture editing, but definitely not for gaming & video editing.
I hope someone here can help me fix it.
Thanks in advance
Btw, here is all the data I collected so far
This was last night
Dump File : 111917-50421-01.dmp
Crash Time : 19-Nov-17 00:53:25
Bug Check String : CRITICAL_PROCESS_DIED
Bug Check Code : 0x000000ef
Parameter 1 : ffff8609`3a167640
Parameter 2 : 00000000`00000000
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+16c580
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 10.0.15063.726 (WinBuild.160101.0800)
Processor : x64
Crash Address : ntoskrnl.exe+16c580
Full Path : C:\WINDOWS\Minidump\111917-50421-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 15063
Dump File Size : 430,684
Dump File Time : 19-Nov-17 00:57:46
This was today, Unexpected Store
Dump File : 111917-35765-01.dmp
Crash Time : 19-Nov-17 14:52:38
Bug Check Code : 0x00000154
Parameter 1 : ffff9e82`1965c000
Parameter 2 : ffffd101`66104b10
Parameter 3 : 00000000`00000002
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+16c580
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 10.0.15063.726 (WinBuild.160101.0800)
Processor : x64
Crash Address : ntoskrnl.exe+16c580
Full Path : C:\WINDOWS\Minidump\111917-35765-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 15063
Dump File Size : 557,244
Dump File Time : 19-Nov-17 14:54:34
I am using a 4 year old Toshiba Satellite C855.
In the past few months I have experiencing BSOD, but not that annoying, maybe 1x or 2x a week, the problem is, the BSOD is not during heavy task, just while watching youtube or movies.
Now in the past few days I got it almost everyday, and not to mention my laptop freezes 2x in 2 days and I had to forced reboot by pressing the power button long.
I am only using the laptop for watching movies, surfing, picture editing, but definitely not for gaming & video editing.
I hope someone here can help me fix it.
Thanks in advance
Btw, here is all the data I collected so far
- The windows memory diagnostic detected no errors
- According to driver booster, all drivers are up to date
- The mini dump data can be seen on attachment
This was last night
Dump File : 111917-50421-01.dmp
Crash Time : 19-Nov-17 00:53:25
Bug Check String : CRITICAL_PROCESS_DIED
Bug Check Code : 0x000000ef
Parameter 1 : ffff8609`3a167640
Parameter 2 : 00000000`00000000
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+16c580
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 10.0.15063.726 (WinBuild.160101.0800)
Processor : x64
Crash Address : ntoskrnl.exe+16c580
Full Path : C:\WINDOWS\Minidump\111917-50421-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 15063
Dump File Size : 430,684
Dump File Time : 19-Nov-17 00:57:46
This was today, Unexpected Store
Dump File : 111917-35765-01.dmp
Crash Time : 19-Nov-17 14:52:38
Bug Check Code : 0x00000154
Parameter 1 : ffff9e82`1965c000
Parameter 2 : ffffd101`66104b10
Parameter 3 : 00000000`00000002
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+16c580
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 10.0.15063.726 (WinBuild.160101.0800)
Processor : x64
Crash Address : ntoskrnl.exe+16c580
Full Path : C:\WINDOWS\Minidump\111917-35765-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 15063
Dump File Size : 557,244
Dump File Time : 19-Nov-17 14:54:34
Solution
kemical
Essential Member
- Joined
- Aug 28, 2007
- Messages
- 36,176
Code:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck EF, {ffff86093a167640, 0, 0, 0}
ETW minidump data unavailable
Probably caused by : ntkrnlmp.exe ( nt!PspCatchCriticalBreak+c9 )
Followup: MachineOwnerit's not exactly clear what the exact cause is. Your first dump file blamed your disk hardware whereas the second was caused when a critical process died.
Your issue is slightly compounded by the fact you have little or no driver support. I checked your support page and drivers stop at Windows 8.1.
(laptops need to use drivers supplied by the manufacturer apart from some graphics drivers)
Your storage driver is pretty old and might be why your first dump flagged the disk hardware system:
iaStorA.sys Tue Jul 31 19:21:21 2012: Intel Storage manager. You do have a later version (for Windows 8) on your support page. See if you can update it:
Link Removed
If you have to find your drivers again input the information you can see in my snip:
Let's run some basic tests and scans which may help
File scans
Right click on the Start menu icon and from the revealed list choose 'admin command prompt'. Type:
sfc /scannow
press enter and await results
In the same command prompt and after the above scan has finished type:
dism /online /cleanup-image /restorehealth
Press enter and await results (longer this time).
If the first scan found files it could not repair but the second scan is successful, run the first scan again using the same command prompt box and this time it should repair the files found.
Run a chkdsk:
chkdsk – Guide for Windows XP, Vista, 7, 8, 8.1, 10
Check your RAM:
How to Test Your Computer’s RAM for Problems
Lastly I see your running Bitdefender, we usually ask that third party anti virus suites be uninstalled as often these can lay behind the issues seen. Just use the onboard Defender until you know the bsod has either stopped or not.
Please post any new dump files.
Last edited by a moderator:
rronald25
New Member
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- Nov 19, 2017
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- #3
Hey Kemical,
Thanks for your quick reply and your help in advance.
Thanks
[ATTACH type="full" align="right" alt="An image from 'BSOD unexpected store expectation & critical code one after another'. 1. Successful disk error check with no errors found on drive C:.
2. Windows Memory Diagnostic reported no memory errors in Event Viewer.
3. Intel Core i5 3230M CPU temperature readings show cores at around 48-51°C.
4. Command prompt shows successful system file check and image restore completion."]35482[/ATTACH] [ATTACH type="full" align="right" alt="An image from 'BSOD unexpected store expectation & critical code one after another'. 1. Successful disk error check with no errors found on drive C:.
2. Windows Memory Diagnostic reported no memory errors in Event Viewer.
3. Intel Core i5 3230M CPU temperature readings show cores at around 48-51°C.
4. Command prompt shows successful system file check and image restore completion."]35483[/ATTACH] [ATTACH type="full" align="right" alt="An image from 'BSOD unexpected store expectation & critical code one after another'. 1. Successful disk error check with no errors found on drive C:.
2. Windows Memory Diagnostic reported no memory errors in Event Viewer.
3. Intel Core i5 3230M CPU temperature readings show cores at around 48-51°C.
4. Command prompt shows successful system file check and image restore completion."]35484[/ATTACH] [ATTACH type="full" align="right" alt="An image from 'BSOD unexpected store expectation & critical code one after another'. 1. Successful disk error check with no errors found on drive C:.
2. Windows Memory Diagnostic reported no memory errors in Event Viewer.
3. Intel Core i5 3230M CPU temperature readings show cores at around 48-51°C.
4. Command prompt shows successful system file check and image restore completion."]35485[/ATTACH]
Thanks for your quick reply and your help in advance.
- Check disk > No errors were found
- Memory diagnostic > detected no errors
- sfc & dism check > completed successfully without any problem
- I have installed the latest intel storage manager and my laptop for the last 24h it has running without problem
Thanks
[ATTACH type="full" align="right" alt="An image from 'BSOD unexpected store expectation & critical code one after another'. 1. Successful disk error check with no errors found on drive C:.
2. Windows Memory Diagnostic reported no memory errors in Event Viewer.
3. Intel Core i5 3230M CPU temperature readings show cores at around 48-51°C.
4. Command prompt shows successful system file check and image restore completion."]35482[/ATTACH] [ATTACH type="full" align="right" alt="An image from 'BSOD unexpected store expectation & critical code one after another'. 1. Successful disk error check with no errors found on drive C:.
2. Windows Memory Diagnostic reported no memory errors in Event Viewer.
3. Intel Core i5 3230M CPU temperature readings show cores at around 48-51°C.
4. Command prompt shows successful system file check and image restore completion."]35483[/ATTACH] [ATTACH type="full" align="right" alt="An image from 'BSOD unexpected store expectation & critical code one after another'. 1. Successful disk error check with no errors found on drive C:.
2. Windows Memory Diagnostic reported no memory errors in Event Viewer.
3. Intel Core i5 3230M CPU temperature readings show cores at around 48-51°C.
4. Command prompt shows successful system file check and image restore completion."]35484[/ATTACH] [ATTACH type="full" align="right" alt="An image from 'BSOD unexpected store expectation & critical code one after another'. 1. Successful disk error check with no errors found on drive C:.
2. Windows Memory Diagnostic reported no memory errors in Event Viewer.
3. Intel Core i5 3230M CPU temperature readings show cores at around 48-51°C.
4. Command prompt shows successful system file check and image restore completion."]35485[/ATTACH]
Last edited by a moderator:
kemical
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- Aug 28, 2007
- Messages
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You could try it but i would definitely create a system restore point before you do.
To be honest though if your machine is running fine I would be tempted to try it only if the issue's continued.
To be honest though if your machine is running fine I would be tempted to try it only if the issue's continued.
This is the Creators Update version. You should see an update available for the Fall Creators Update eventually via Windows update, It carries the build number 10.0.16299.