BSOD when coming out of sleep / hibernate

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by Terry Falafel, May 10, 2014.

  1. Terry Falafel

    Terry Falafel New Member

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    Hi,

    I get the BSOD when the laptop wakes up from being asleep. Sometimes it happens when I've closed the lid (without powering down) and sometimes it happens if I just leave the laptop on with the lid open and it goes to sleep of its own accord. Most of the time I don't see the BSOD itself; I just get the 'Windows has recovered from an unexpected shutdown' message when I start up again.

    I did update graphics drivers a while ago and I thought that had fixed it, but it seems the problem has now come back.

    See the attachment for all the info requested in the sticky at the top of the thread. Any advice would be appreciated!

    Cheers.

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 2057

    Additional information about the problem:
    BCCode: 7a
    BCP1: FFFFF6FC40009C28
    BCP2: FFFFFFFFC000000E
    BCP3: 000000022004C860
    BCP4: FFFFF88001385480
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1
     

    Attached Files:

  2. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

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    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 7A, {fffff6fc40009880, ffffffffc000000e, 1aa87c860, fffff88001310d18}
    
    GetPointerFromAddress: unable to read from fffff80002efb278
    Probably caused by : memory_corruption
    
    Followup: memory_corruption
    
    Hi,
    many of your dump files are similar to the above although dump files blaming AVG AV and the HDD or storage drivers are also present.

    Please update your drivers using the manufacturers support page:
    http://support.lenovo.com/en_US/research/hints-or-tips/detail.page?DocID=HT072970
    Please make sure I have the correct page for your model. Pay close attention to the USB3 drivers as the current versions you have installed are known to cause bsods (2010 version)

    Please remove AVG AV as it is known for causing issues at times in win 7. Please use MSE as it's known to be very stable:
    http://www.microsoft.com/en-gb/security/pc-security/mse.aspx

    Run a chkdsk:
    http://www.howtogeek.com/howto/windows-vista/guide-to-using-check-disk-in-windows-vista/

    If you still bsod after making the above changes and running a chkdsk then you need to test your RAM. Download the latest version of memtest86 here:
    http://www.memtest.org/
    This guide will show you how to use it:
    http://www.techspot.com/community/topics/tutorial-how-to-use-memtest.62524/

    Post any new dump files.
     
  3. Terry Falafel

    Terry Falafel New Member

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    Cool, thanks.

    I've done what you suggest. Most of the drivers are already up to date, and even though the USB3 driver looks newer than 2010 on the Lenovo website, in fact it's the same version I have installed - 2.0.32.0. I've updated the ones that I could though.

    Hopefully updating drivers, chkdsk and removing AVC will fix things, but I'll let you know if not.

    Thanks once again...
     
  4. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

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    Your welcome Terry. If anything happens just post the dump file and have a look asap..
     

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