Diana Dang

New Member
Joined
Dec 30, 2013
Messages
3
Hello everyone,

Recently when playing games, I would get BSOD. I'm not sure what the problem is, but I have screenshots of the problem. Thank you for your time.
 

Attachments

  • 1.webp
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  • 2.webp
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  • 3.webp
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Solution
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff8800f971eb6, fffff8800377e748, fffff8800377dfa0}

Probably caused by : nvlddmkm.sys ( nvlddmkm+4fdeb6 )

Followup: MachineOwner

Happy New Year!

Hi,
The above dmp file is pointing to graphic driver as a likely suspect and most of your...
Hi Diana,
Please read the post found here:
Link Removed
Post the results and I'll read the dmp files asap.
 
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff8800f971eb6, fffff8800377e748, fffff8800377dfa0}

Probably caused by : nvlddmkm.sys ( nvlddmkm+4fdeb6 )

Followup: MachineOwner

Happy New Year!

Hi,
The above dmp file is pointing to graphic driver as a likely suspect and most of your others were the same apart from a very early one which pointed not only at your gpu driver but AV application too. Looking through the dmp file it does look like you do need to update a few things:

BiosVersion = 5DCN37WW(V2.04)
BiosReleaseDate = 06/05/2012
Please update. A later version can be found here:
Link Removed (I'm assuming you live in the states but you may need to change the web page locale to your own)

avgldx64.sys Thu Oct 31 22:00:14 2013
AVG Anti-Virus has been known to cause issues and is mentioned in one of your dmp files. Please uninstall and use MSE for the duration of this troubleshoot at least.
http://windows.microsoft.com/en-GB/windows/security-essentials-download

nvlddmkm.sys Tue Oct 15 21:27:18 2013
These are your GPU drivers. Uninstall them using the application found here: Link Removed That will remove old bits of driver file left over.
Re-install using the latest Nvidia mobile driver here:
http://www.nvidia.com/download/driverResults.aspx/70187/en-us
If that won't work use the Windows 7 driver found on the manufacturers web page here:
Link Removed

If after updating the above your still seeing bsod please run this app:
http://www.memtest.org/

Please post any new dmp files
 
Solution