BSOD while gaming

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by Vaidas, Aug 5, 2014.

  1. Vaidas

    Vaidas New Member

    Joined:
    Aug 5, 2014
    Messages:
    5
    Likes Received:
    0
    Hello,
    Reacently my computer had a crash BSOD and a dump file appear in c:\windows\minidump.
    I am uploading it here, for those who may wish to reviw it.
     

    Attached Files:

  2. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

    Joined:
    Aug 28, 2007
    Messages:
    31,848
    Likes Received:
    1,568
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 116, {fffffa80047af4e0, fffff88003c7edac, 0, 2}
    
    Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
    Probably caused by : atikmpag.sys ( atikmpag+bdac )
    
    Followup: MachineOwner
    
    Hi,
    the above dump file is blaming the GPU driver which for some reason crashed, tried to be reset and then the system timed out causing the bsod. There are numerous reasons why your gpu driver crashed in the first place and looking through the dump file I notice your missing a few important updates.

    Code:
    Windows 7 Kernel Version 7600 MP (2 procs) Free x64
    This tells me your missing Service Pack 1 which is a critical update for windows 7. To download the iso file go here:
    http://www.microsoft.com/en-gb/download/details.aspx?id=5842
    If you encounter issues on installing then you may need the update readiness tool:
    http://www.microsoft.com/en-gb/download/details.aspx?id=3132

    BiosVersion = 0802
    BiosReleaseDate = 10/08/2012
    Several Bios updates have been released all to do with stability:
    http://www.asus.com/Motherboards/P8H61M_LX_PLUS_R20/HelpDesk_Download/

    Try removing your gpu driver using this application:
    http://www.wagnardmobile.com/DDU/
    That will remove any old bits of driver left lying around from previous installations.
    Re-install the latest AMD Whql driver:
    http://support.amd.com/en-us

    avgidsha.sys Tue Jun 17 15:06:20 2014: AVG Anti-Virus known on occasion to cause issues. Please remove during this period and install MSE as it's more stable (you can always install AVG after):
    http://www.microsoft.com/en-gb/security/pc-security/mse.aspx

    Please run the Intel driver update utility:
    https://downloadcenter.intel.com/default.aspx

    Rt64win7.sys Tue Jun 12 15:00:29 2012: Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet please update:
    http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false

    Post any new dump files
     
  3. Vaidas

    Vaidas New Member

    Joined:
    Aug 5, 2014
    Messages:
    5
    Likes Received:
    0
    Still geting blue screan with this error code 0xa00000001. And I don't have permision to open crash dmp file
     
    #3 Vaidas, Aug 5, 2014
    Last edited: Aug 5, 2014
  4. Trouble

    Trouble Noob Whisperer

    Joined:
    Nov 30, 2009
    Messages:
    13,845
    Likes Received:
    833
    You need to read this first post in this sticky http://windowsforum.com/threads/how-to-ask-for-help-with-a-bsod-problem.38837/
    And run the utility as an administrator and attach it to your next post.
    That should resolve any issues getting the information and dump files
     
  5. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

    Joined:
    Aug 28, 2007
    Messages:
    31,848
    Likes Received:
    1,568
    That particular error code is specific to AMD drivers and can mean either there's an issue with the card itself or your PSU isn't supplying the required voltage.
    Try running Furmark keeping a note of temperatures. If the machine crashes whilst running Furmark then that could also mean either the card is faulty, not enough juice from the PSU or it overheated:
    http://www.ozone3d.net/benchmarks/fur/

    Please post the make and model of your GPU and PSU including wattage.

    Post any new dump files
     
  6. Vaidas

    Vaidas New Member

    Joined:
    Aug 5, 2014
    Messages:
    5
    Likes Received:
    0
    Temps looks good 67c on full load and fan speed at 50 percent. My GPU Asus radeon r9 270 2Gb GDDR5 PSU Fortron ATX hexa 500W
     
    #6 Vaidas, Aug 5, 2014
    Last edited: Aug 5, 2014
  7. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

    Joined:
    Aug 28, 2007
    Messages:
    31,848
    Likes Received:
    1,568
    Hmm... I've been doing some Googling trying to find out if your PSU is good enough. Your right on the limit with 500W and I've also read that the card requires 25A on the 12v Rail. Your PSU only delivers 18A..
    When does the bsod happen? Can you reproduce it every time or is it more random than that? Also please post any further dump files you may have.
     
  8. Vaidas

    Vaidas New Member

    Joined:
    Aug 5, 2014
    Messages:
    5
    Likes Received:
    0
    It crashes on some games like Shif2. I can play Bf3 on ultra settings all day and never get BSOD
     
  9. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

    Joined:
    Aug 28, 2007
    Messages:
    31,848
    Likes Received:
    1,568
    If it didn't crash whilst running Furmark and also going by what you say above your PSU is probably just enough. It could be that some corruption has set in so try running the system file checker. Open an admin command prompt and type:
    sfc /scannow
    Press enter and await results.
     
  10. Vaidas

    Vaidas New Member

    Joined:
    Aug 5, 2014
    Messages:
    5
    Likes Received:
    0
    Played Farcry3 for 2hours without any problems then I played Shift 2 for 10min and this hapened
     

    Attached Files:

  11. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

    Joined:
    Aug 28, 2007
    Messages:
    31,848
    Likes Received:
    1,568
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck A0000001, {5, 0, 0, 0}
    
    Probably caused by : atikmdag.sys ( atikmdag+26c6e )
    
    Followup: MachineOwner
    
    Hi,
    something is causing your gpu driver to crash. You still need to update the bios. As I posted above many of the updates pertain to stability and could well be the answer to your issues:

    BiosVersion = 0802
    BiosReleaseDate = 10/08/2012
    Several Bios updates have been released all to do with stability:
    http://www.asus.com/Motherboards/P8H61M_LX_PLUS_R20/HelpDesk_Download/

    This is the support section on updating the Bios:
    http://www.asus.com/support/FAQ/1008280/
     

Share This Page

Loading...