BSOD while gaming

#1
Hello,
Reacently my computer had a crash BSOD and a dump file appear in c:\windows\minidump.
I am uploading it here, for those who may wish to reviw it.
 


Attachments

kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#2
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa80047af4e0, fffff88003c7edac, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+bdac )

Followup: MachineOwner
Hi,
the above dump file is blaming the GPU driver which for some reason crashed, tried to be reset and then the system timed out causing the bsod. There are numerous reasons why your gpu driver crashed in the first place and looking through the dump file I notice your missing a few important updates.

Code:
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
This tells me your missing Service Pack 1 which is a critical update for windows 7. To download the iso file go here:
http://www.microsoft.com/en-gb/download/details.aspx?id=5842
If you encounter issues on installing then you may need the update readiness tool:
http://www.microsoft.com/en-gb/download/details.aspx?id=3132

BiosVersion = 0802
BiosReleaseDate = 10/08/2012
Several Bios updates have been released all to do with stability:
http://www.asus.com/Motherboards/P8H61M_LX_PLUS_R20/HelpDesk_Download/

Try removing your gpu driver using this application:
http://www.wagnardmobile.com/DDU/
That will remove any old bits of driver left lying around from previous installations.
Re-install the latest AMD Whql driver:
http://support.amd.com/en-us

avgidsha.sys Tue Jun 17 15:06:20 2014: AVG Anti-Virus known on occasion to cause issues. Please remove during this period and install MSE as it's more stable (you can always install AVG after):
http://www.microsoft.com/en-gb/security/pc-security/mse.aspx

Please run the Intel driver update utility:
https://downloadcenter.intel.com/default.aspx

Rt64win7.sys Tue Jun 12 15:00:29 2012: Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet please update:
http://www.realtek.com.tw/downloads...d=5&Level=5&Conn=4&DownTypeID=3&GetDown=false

Post any new dump files
 


#3
Still geting blue screan with this error code 0xa00000001. And I don't have permision to open crash dmp file
 


Last edited:

Trouble

Noob Whisperer
#4
Still geting blue screan with this error code 0xa00000001. And I don't have permision to open crash dmp file
You need to read this first post in this sticky http://windowsforum.com/threads/how-to-ask-for-help-with-a-bsod-problem.38837/
And run the utility as an administrator and attach it to your next post.
That should resolve any issues getting the information and dump files
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#5
Still geting blue screan with this error code 0xa00000001. And I don't have permision to open crash dmp file
That particular error code is specific to AMD drivers and can mean either there's an issue with the card itself or your PSU isn't supplying the required voltage.
Try running Furmark keeping a note of temperatures. If the machine crashes whilst running Furmark then that could also mean either the card is faulty, not enough juice from the PSU or it overheated:
http://www.ozone3d.net/benchmarks/fur/

Please post the make and model of your GPU and PSU including wattage.

Post any new dump files
 


#6
Temps looks good 67c on full load and fan speed at 50 percent. My GPU Asus radeon r9 270 2Gb GDDR5 PSU Fortron ATX hexa 500W
 


Last edited:

kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#7
Hmm... I've been doing some Googling trying to find out if your PSU is good enough. Your right on the limit with 500W and I've also read that the card requires 25A on the 12v Rail. Your PSU only delivers 18A..
When does the bsod happen? Can you reproduce it every time or is it more random than that? Also please post any further dump files you may have.
 


#8
It crashes on some games like Shif2. I can play Bf3 on ultra settings all day and never get BSOD
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#9
If it didn't crash whilst running Furmark and also going by what you say above your PSU is probably just enough. It could be that some corruption has set in so try running the system file checker. Open an admin command prompt and type:
sfc /scannow
Press enter and await results.
 


#10
Played Farcry3 for 2hours without any problems then I played Shift 2 for 10min and this hapened
 


Attachments

kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#11
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A0000001, {5, 0, 0, 0}

Probably caused by : atikmdag.sys ( atikmdag+26c6e )

Followup: MachineOwner
Hi,
something is causing your gpu driver to crash. You still need to update the bios. As I posted above many of the updates pertain to stability and could well be the answer to your issues:

BiosVersion = 0802
BiosReleaseDate = 10/08/2012
Several Bios updates have been released all to do with stability:
http://www.asus.com/Motherboards/P8H61M_LX_PLUS_R20/HelpDesk_Download/

This is the support section on updating the Bios:
http://www.asus.com/support/FAQ/1008280/
 


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