1) That the SSD firmware is the latest available for the SSD
2) That the storage controller drivers on the motherboard are the most recent. They must date from late 2012 or later. This is ALL controllers, not just the one that the SSD is attached to.
Upload Dump Files:
NOTE: If using a disk cleaning utility, please stop using it while we are troubleshooting your issues.
Please go to C:\Windows\Minidump and zip up the contents of the folder. Then upload/attach the .zip file with your next post.
Left click on the first minidump file.
Hold down the "Shift" key and left click on the last minidump file.
Right click on the blue highlighted area and select "Send to"
Select "Compressed (zipped) folder" and note where the folder is saved.
Upload that .zip file with your next post.
If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there. If it still won't let you zip them up, post back for further advice.
If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP. If you find it, zip it up and upload it to a free file hosting service. Then post the link to it in your topic so that we can download it.
Also, search your entire hard drive for files ending in .dmp, .mdmp, and .hdmp. Zip up any that you find and upload them with your next post.
Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file): http://www.carrona.org/setmini.html
More info on dump file options here: http://support.microsoft.com/kb/254649
Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration):[DEL] DuplexSecure - FAQ [/DEL]Link broken as of 21 Jul 2012
New link (15 Aug 2012): DuplexSecure - Downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link: Disc-Tools.com
Manual procedure here: Registry and SPTD problems | DAEMON Pro Help
Anti-Virus Removal:
Please do the following:
- download a free anti-virus for testing purposes: Free AntiVirus If using Windows 8, enable Windows Defender and the Windows Firewall instead.
- un-install the McAfee from your system (you can reinstall it, if so desired, when we're done troubleshooting)
- remove any remnants of McAfee using this free tool: How to uninstall or reinstall supported McAfee products using the Consumer Products Removal tool (MCPR) (This link has changed a lot. If it doesn't work, search for McAfee Consumer Products Removal Tool)
- IMMEDIATELY install and update the free anti-virus (if using Win8, enable Windows Defender), then check to ensure that the Windows Firewall is turned on.
- perform a full system scan to ensure that no malware has snuck onto your system while the anti-virus was malfunctioning.
- check to see if this fixes the BSOD's
NOTE: NEVER run more than 1 anti-virus, firewall, Internet Security/Security Center application at the same time.
[font=lucida console]**************************Tue May 21 10:15:09.504 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\WD-20130521-1015.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].18044.amd64fre.win7sp1_gdr.130104-1431
System Uptime:[B]4 days 18:14:04.913[/B]
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by :[B]nvlddmkm.sys ( nvlddmkm+14ba88 )[/B]
BugCheck [B]117, {fffffa80121fd1b0, fffff880057b7a88, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000117]VIDEO_TDR_TIMEOUT_DETECTED (117)[/url]
Arguments:
Arg1: fffffa80121fd1b0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff880057b7a88, The pointer into responsible device driver module (e.g owner tag).
Arg3: 0000000000000000, The secondary driver specific bucketing key.
Arg4: 0000000000000000, Optional internal context dependent data.
BUGCHECK_STR: 0x117
DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_TIMEOUT
PROCESS_NAME: System
FAILURE_BUCKET_ID: [B]X64_0x117_IMAGE_nvlddmkm.sys[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Feb 12 01:15:22.019 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\WD-20130212-0015.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]3 days 4:01:23.519[/B]
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by :[B]nvlddmkm.sys ( nvlddmkm+14ba88 )[/B]
BugCheck [B]117, {fffffa8011c854e0, fffff88003380a88, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000117]VIDEO_TDR_TIMEOUT_DETECTED (117)[/url]
Arguments:
Arg1: fffffa8011c854e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88003380a88, The pointer into responsible device driver module (e.g owner tag).
Arg3: 0000000000000000, The secondary driver specific bucketing key.
Arg4: 0000000000000000, Optional internal context dependent data.
BUGCHECK_STR: 0x117
DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_TIMEOUT
PROCESS_NAME: System
FAILURE_BUCKET_ID: [B]X64_0x117_IMAGE_nvlddmkm.sys[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jan 16 19:15:22.232 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\WD-20130116-1815.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]2 days 3:46:51.122[/B]
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by :[B]nvlddmkm.sys ( nvlddmkm+14ba88 )[/B]
BugCheck [B]117, {fffffa8013527390, fffff880031fba88, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000117]VIDEO_TDR_TIMEOUT_DETECTED (117)[/url]
Arguments:
Arg1: fffffa8013527390, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff880031fba88, The pointer into responsible device driver module (e.g owner tag).
Arg3: 0000000000000000, The secondary driver specific bucketing key.
Arg4: 0000000000000000, Optional internal context dependent data.
BUGCHECK_STR: 0x117
DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_TIMEOUT
PROCESS_NAME: System
FAILURE_BUCKET_ID: [B]X64_0x117_IMAGE_nvlddmkm.sys[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Oct 14 19:58:18.460 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\WD-20121014-1958.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:[B]1 days 12:10:50.350[/B]
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by :[B]nvlddmkm.sys ( nvlddmkm+1af0dc )[/B]
BugCheck [B]117, {fffffa80118e1010, fffff880031e70dc, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000117]VIDEO_TDR_TIMEOUT_DETECTED (117)[/url]
Arguments:
Arg1: fffffa80118e1010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff880031e70dc, The pointer into responsible device driver module (e.g owner tag).
Arg3: 0000000000000000, The secondary driver specific bucketing key.
Arg4: 0000000000000000, Optional internal context dependent data.
BUGCHECK_STR: 0x117
DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_TIMEOUT
PROCESS_NAME: System
FAILURE_BUCKET_ID: [B]X64_0x117_IMAGE_nvlddmkm.sys[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
[font=lucida console]**************************Tue May 21 10:15:09.504 2013 (UTC - 4:00)**************************
[COLOR=RED][B]LHidFilt.Sys Wed Apr 22 20:05:22 2009 (49EFB0C2)[/B][/COLOR]
[COLOR=RED][B]LMouFilt.Sys Wed Apr 22 20:05:26 2009 (49EFB0C6)[/B][/COLOR]
intelppm.sys Mon Jul 13 19:19:25 2009 (4A5BC0FD)
intelsmb.sys Tue Jan 19 22:27:18 2010 (4B567816)
amdxata.sys Fri Mar 19 12:18:18 2010 (4BA3A3CA)
vpcnfltr.sys Sat Nov 20 06:35:20 2010 (4CE7B278)
vpcusb.sys Sat Nov 20 06:35:31 2010 (4CE7B283)
vpchbus.sys Sat Nov 20 06:35:38 2010 (4CE7B28A)
vpcvmm.sys Sat Nov 20 06:35:48 2010 (4CE7B294)
Edge7x64.sys Wed May 18 18:55:15 2011 (4DD44E53)
Xeno7x64.sys Wed May 18 18:55:16 2011 (4DD44E54)
[COLOR=RED][B]dtsoftbus01.sys Fri Jan 13 08:45:46 2012 (4F10358A)[/B][/COLOR]
nvhda64v.sys Tue Jan 17 07:45:46 2012 (4F156D7A)
MpFilter.sys Fri Mar 9 06:05:26 2012 (4F59E3F6)
RTKVHD64.sys Tue Mar 27 05:01:50 2012 (4F7181FE)
nvlddmkm.sys Tue Oct 2 14:21:13 2012 (506B3099)
mfehidk.sys Tue Jan 15 13:21:15 2013 (50F59E1B)
mfewfpk.sys Tue Jan 15 13:21:30 2013 (50F59E2A)
mfeapfk.sys Tue Jan 15 13:21:56 2013 (50F59E44)
mfeavfk.sys Tue Jan 15 13:22:16 2013 (50F59E58)
mfefirek.sys Tue Jan 15 13:24:04 2013 (50F59EC4)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Feb 12 01:15:22.019 2013 (UTC - 4:00)**************************
IOCBIOS.sys Wed Feb 3 14:41:29 2010 (4B69D169)
pneteth.sys Fri Nov 25 00:25:50 2011 (4ECF26DE)
e1k62x64.sys Thu Feb 2 04:42:59 2012 (4F2A5AA3)
mfehidk.sys Tue Dec 18 19:25:11 2012 (50D10967)
mfewfpk.sys Tue Dec 18 19:25:26 2012 (50D10976)
mfeapfk.sys Tue Dec 18 19:25:52 2012 (50D10990)
mfeavfk.sys Tue Dec 18 19:26:11 2012 (50D109A3)
mfefirek.sys Tue Dec 18 19:27:59 2012 (50D10A0F)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jan 16 19:15:22.232 2013 (UTC - 4:00)**************************
mfehidk.sys Tue Nov 6 17:47:12 2012 (50999370)
mfewfpk.sys Tue Nov 6 17:47:27 2012 (5099937F)
mfeapfk.sys Tue Nov 6 17:47:56 2012 (5099939C)
mfeavfk.sys Tue Nov 6 17:48:17 2012 (509993B1)
mfefirek.sys Tue Nov 6 17:50:08 2012 (50999420)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Oct 14 19:58:18.460 2012 (UTC - 4:00)**************************
mfehidk.sys Mon Feb 13 18:36:14 2012 (4F399E6E)
mfewfpk.sys Mon Feb 13 18:36:29 2012 (4F399E7D)
mfenlfk.sys Mon Feb 13 18:36:45 2012 (4F399E8D)
mfeapfk.sys Mon Feb 13 18:37:01 2012 (4F399E9D)
mfeavfk.sys Mon Feb 13 18:37:27 2012 (4F399EB7)
mfefirek.sys Mon Feb 13 18:40:07 2012 (4F399F57)
nvlddmkm.sys Wed Feb 29 13:04:52 2012 (4F4E68C4)
[/font]