Windows 8 BSOD's after waking up from sleep or logging in from startup.

[jimmybuzaid]

I get BSOD's every now and then after waking up from sleep or logging in from startup. I've had Windows 8 installed for 6 months. The BSOD is something like system thread exception not handled. I used the program W7F Diagnostic and have the file attached.

 

[kemical]

Hi Jimmy,

please read the thread found here and post results:

http://windows8forums.com/windows-8-errors-bsods/11837-how-ask-help-bsod.html

 

[jimmybuzaid]

I thought I attached the file.View attachment W7F_28-06-2013.rar

 

[kemical]

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*                        Bugcheck Analysis                                    *
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Use !analyze -v to get detailed debugging information.


BugCheck 1000007E, {ffffffffc0000005, fffff88007fa0eec, fffff8802c2b5558, fffff8802c2b4d90}


Probably caused by : RTKVHD64.sys ( RTKVHD64+dfeec )


Followup: MachineOwner

The above is an audio driver and looking through your drivers and bios:

BiosVersion = R2080H4
BiosReleaseDate = 08/02/2011

I notice that many need updating. Please go to the web site found here:

http://esupport.sony.com/US/p/model-home.pl?
mdl=VPCSB31FX&template_id=1&region_id=1&tab=download#/downloadTab

I had a quick look through and there is a bios update as well as updated versions of your drivers. Please update.

Oh and just make sure that is definitely your model.

 

[jimmybuzaid]

The above is an audio driver and looking through your drivers and bios:

BiosVersion = R2080H4
BiosReleaseDate = 08/02/2011

I notice that many need updating. Please go to the web site found here:

[URL="http://esupport.sony.com/US/p/model-home.pl?mdl=VPCSB31FX&template_id=1&region_id=1&tab=download#/downloadTab"]http://esupport.sony.com/US/p/model-home.pl?
mdl=VPCSB31FX&template_id=1&region_id=1&tab=download#/downloadTab[/URL]

I had a quick look through and there is a bios update as well as updated versions of your drivers. Please update.

Oh and just make sure that is definitely your model.[/QUOTE]

Will I need to update my BIOS. That seems like a scary process. Is it dangerous?

 

[kemical]

Hi,

there is always an element of risk when updating a bios but manufacturers usually have a utility which helps. I notice that your system page has such a utility:



I would definitely use that as it's much safer to do so.

 

[jimmybuzaid]

Thanks! Audio is still not working, and I have updated the audio driver, any help? Now I am updating the BIOS.

​

 

[kemical]

Hi Jimmy,

did the audio stop working after you upgraded the driver? Check through the audio settings just in case and check in Device manager to see if there's an actual audio device in there.