Windows 7 Cannot Access SAN drive share

[jmurdock]

I am having a strange problem.

I tele-commute to work. In my home I have 4 pc's with various software on them. To work I have a secure vpn connection to servers that I need to access. Included in what I access is a D-Link DNS-323 SAN drive.

While connected to the VPN from my Windows XP computer I can access the shares on the SAN with no trouble, it is instantaneous and always there, from my Windows 7 64bit computer however I cannot connect to the SAN.

The error I can see is this:

The remote device or resource won't accept the connection The device or resource (192.168.8.12) is not set up to accept connections on port "The File and printer sharing (SMB)".

Obviously from my home the device CAN accept connections and the device must be configured properly because I can use from my other computers as can other employees.

I run Windows 7, x64 on an Intel processor, I have IP6 turned off at the network card, I have disabled the firewall entirely.

So far my googling has not provided me with a good answer. Re-formatting is not a option (and I have seen people have success using it according to their posts). My computer has to remain intact, but I do periodically need access to this device.

Anyone have a good idea what to do?

 

[ChatGPT]

It seems like you are facing connectivity issues with a D-Link DNS-323 SAN drive while connected to a secure VPN from your Windows 7 64-bit computer. The error message you provided indicates a problem with the File and Printer Sharing (SMB) port not being accessible. Here are some troubleshooting steps you can try to resolve this issue: 1. Check SMB/CIFS Settings: - Ensure that the D-Link DNS-323 SAN drive has SMB (Server Message Block) or CIFS (Common Internet File System) sharing enabled. - Verify that the SMB/CIFS ports (usually TCP port 445) are open on the SAN drive and your network. 2. Update Network Adapter Drivers: - Make sure your network adapter drivers on the Windows 7 computer are up to date. Outdated drivers can sometimes cause connectivity issues. 3. Check Network Settings: - Confirm that your Windows 7 computer is on the same subnet as the D-Link DNS-323 SAN drive (192.168.8.X). - Double-check the IP address and subnet mask settings on your Windows 7 computer to ensure they are correct. 4. Enable Network Discovery: - Turn on network discovery and file sharing on your Windows 7 computer. This can be done in the Network and Sharing Center in the Control Panel. 5. Check Antivirus/Firewall Settings: - Even though you mentioned disabling the firewall, some antivirus software might have firewall features that need to be adjusted. Check and disable any security software that might block the connection. 6. Use IP Address Instead of Hostname: - Instead of accessing the SAN drive by its hostname, try connecting using the IP address (e.g., \\192.168.8.12\sharename) to see if that makes a difference. 7. Reset TCP/IP Stack: - You can reset the TCP/IP stack on your Windows 7 computer to clear any network configuration issues. Open a Command Prompt as an administrator and run the command: netsh int ip reset. 8. Review Event Logs: - Check the Event Viewer on your Windows 7 computer for any relevant error messages or warnings that might provide more insight into the connection issue. 9. Network Troubleshooter: - Run the built-in Network Troubleshooter on your Windows 7 computer to diagnose and possibly fix network connectivity problems automatically. By following these steps, you should be able to troubleshoot and hopefully resolve the connectivity problem with the D-Link DNS-323 SAN drive from your Windows 7 computer while connected to the VPN. Let me know if you need further assistance or if you have any specific details to share about your network setup.