Cannot access shared resources through VPN - Windows Server 2008

Discussion in 'Windows Server Forums' started by RyanIG, Jul 28, 2016.

  1. RyanIG

    RyanIG Member

    Joined:
    Mar 21, 2016
    Messages:
    3
    Likes Received:
    0
    Having an issue with a VPN.

    The VPN is a basic PPTP VPN which is setup on our Firewall, for a user to connect the simply create a new VPN point it to our IP and log in with a username and password.

    The test machine im using is a laptop running Windows 7 64-BIT Professional.

    I can connect to the VPN and map network shares without any issues, I can also ping around the network to other machines.

    I have a program which requires access to a folder / repository in order to run. When installing you must point it to the Repository and also to the License server,

    Everyone has full access to this folder, read write, everything.

    License Server eg IP - 192.168.168.7

    Repository Folder eg - \\192.168.168.7\Lic_ServRepo

    The install went fine, it didn't complain about any issues.

    When i try to run the program I get the following error.

    Deadline Configuration error: An error occured while trying to connect to the Database ( example license server ) it is possible the Mongo database is incorrectly configured, currently offline, blocked by a firewall, or experiencing network issues.

    Full error: Unable to connect in the specified timeframe of '00:00:30'


    I know for a fact that.

    • The Database is working
    • The Database is currently online
    • And the firewall on the test machine is turned off
    So I can connect to the VPN, ping around the network, Mount network shares, I currently have the Repo mounted and can browse the folder, remove / add files without issues

    Just the program seems to be timing out when trying to pull resources from this folder.


    Question
    Has anyone ever experienced anything like this before? if so how did you resolve it.
    And does anyone have any advice on how to troubleshoot this further?

    I'd like to hold off on contacting the admin of our firewall which manages the VPN as i have a feeling it could be something simple that i'm missing.

    Any help at all is greatly appreciated!

    If any more information is needed just let me know.

    I will post ping results and edits below.

    Ping

    C:\Users\Ryan>ping 192.168.168.7

    Pinging 192.168.168.7 with 32 bytes of data:

    Reply from 192.168.168.7: bytes=32 time<1ms TTL=128

    Reply from 192.168.168.7: bytes=32 time<1ms TTL=128

    Reply from 192.168.168.7: bytes=32 time<1ms TTL=128

    Reply from 192.168.168.7: bytes=32 time<1ms TTL=128

    Ping statistics for 192.168.168.7:

    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

    Approximate round trip times in milli-seconds:

    Minimum = 0ms, Maximum = 0ms, Average = 0ms

    TraceRoute

    C:\Users\Ryan>tracert 192.168.94.115

    Tracing route to 192.168.168.7 over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.168.6 < Router

    1 <1 ms <1 ms <1 ms 192.168.168.7 < License Server

    Trace complete.
     
  2. ussnorway

    ussnorway Windows Forum Team
    Staff Member Premium Supporter

    Joined:
    May 22, 2012
    Messages:
    2,535
    Likes Received:
    315
    I would assume the host name first... does it have an entry?

    eg, instead of \\192.168.168.7\Lic_ServRepo ... \\hostname\Lic_ServRepo
     
  3. RyanIG

    RyanIG Member

    Joined:
    Mar 21, 2016
    Messages:
    3
    Likes Received:
    0
    I'm assuming you mean, have I added the hostname to my host file?

    I have, although i'm not able to resolve hostnames through the VPN, I can only navigate the network using IP

    When trying \\hostname\Lic_ServRepo the software won't even recognize this as an actual path.

    So it has to be \\192.X.X.X\SHARE-NAME - And when using that, it recognizes that something is there, just times out for some reason.

    If I mis-interpreted what you meant let me know.

    Thanks for your response.
     
  4. ussnorway

    ussnorway Windows Forum Team
    Staff Member Premium Supporter

    Joined:
    May 22, 2012
    Messages:
    2,535
    Likes Received:
    315
    so the w7 system is NOT a member of the same domain as this 08 server... is it part of the same workgroup?
     
  5. Neemobeer

    Neemobeer Windows Forum Team
    Staff Member

    Joined:
    Jul 4, 2015
    Messages:
    2,404
    Likes Received:
    362
    Sounds like you have ports that need to go through the VPN that are not such as DNS (53) and the mongo ports

    I would also suggest not using a PPTP VPN they have major security vulnerabilities. Should use either L2TP/IPSec or SSL
     
  6. BIGBEARJEDI

    BIGBEARJEDI Honorable Member
    Premium Supporter

    Joined:
    Jan 28, 2013
    Messages:
    1,781
    Likes Received:
    214
    Please post exact Make/Model of your VPN router.

    <<<BIGBEARJEDI>>>
     

Share This Page

Loading...