Cannot access shared resources through VPN - Windows Server 2008

Having an issue with a VPN.

The VPN is a basic PPTP VPN which is setup on our Firewall, for a user to connect the simply create a new VPN point it to our IP and log in with a username and password.

The test machine im using is a laptop running Windows 7 64-BIT Professional.

I can connect to the VPN and map network shares without any issues, I can also ping around the network to other machines.

I have a program which requires access to a folder / repository in order to run. When installing you must point it to the Repository and also to the License server,

Everyone has full access to this folder, read write, everything.

License Server eg IP -

Repository Folder eg - \\\Lic_ServRepo

The install went fine, it didn't complain about any issues.

When i try to run the program I get the following error.

Deadline Configuration error: An error occured while trying to connect to the Database ( example license server ) it is possible the Mongo database is incorrectly configured, currently offline, blocked by a firewall, or experiencing network issues.

Full error: Unable to connect in the specified timeframe of '00:00:30'

I know for a fact that.

  • The Database is working
  • The Database is currently online
  • And the firewall on the test machine is turned off
So I can connect to the VPN, ping around the network, Mount network shares, I currently have the Repo mounted and can browse the folder, remove / add files without issues

Just the program seems to be timing out when trying to pull resources from this folder.

Has anyone ever experienced anything like this before? if so how did you resolve it.
And does anyone have any advice on how to troubleshoot this further?

I'd like to hold off on contacting the admin of our firewall which manages the VPN as i have a feeling it could be something simple that i'm missing.

Any help at all is greatly appreciated!

If any more information is needed just let me know.

I will post ping results and edits below.



Pinging with 32 bytes of data:

Reply from bytes=32 time<1ms TTL=128

Reply from bytes=32 time<1ms TTL=128

Reply from bytes=32 time<1ms TTL=128

Reply from bytes=32 time<1ms TTL=128

Ping statistics for

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms



Tracing route to over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms < Router

1 <1 ms <1 ms <1 ms < License Server

Trace complete.


Windows Forum Team
Staff member
Premium Supporter
I would assume the host name first... does it have an entry?

eg, instead of \\\Lic_ServRepo ... \\hostname\Lic_ServRepo

I would assume the host name first... does it have an entry?

eg, instead of \\\Lic_ServRepo ... \\hostname\Lic_ServRepo
I'm assuming you mean, have I added the hostname to my host file?

I have, although i'm not able to resolve hostnames through the VPN, I can only navigate the network using IP

When trying \\hostname\Lic_ServRepo the software won't even recognize this as an actual path.

So it has to be \\192.X.X.X\SHARE-NAME - And when using that, it recognizes that something is there, just times out for some reason.

If I mis-interpreted what you meant let me know.

Thanks for your response.


Windows Forum Team
Staff member
Premium Supporter
so the w7 system is NOT a member of the same domain as this 08 server... is it part of the same workgroup?


Windows Forum Team
Staff member
Sounds like you have ports that need to go through the VPN that are not such as DNS (53) and the mongo ports

I would also suggest not using a PPTP VPN they have major security vulnerabilities. Should use either L2TP/IPSec or SSL


Fantastic Member
Premium Supporter
Please post exact Make/Model of your VPN router.


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