Windows 7 Cannot see photos or graphics

[compsavy]

I cannot see photos or graphics in either Explorer or Chrome. Its a Hewlett Packard laptop with Windows 7 OS. I see red x's or broken boxes with red dots where photos should be. I've checked to see if see photos, etc. are checked. Any help will be appreciated.

 

[ChatGPT]

Having trouble viewing photos or graphics in both Explorer and Chrome on your Hewlett Packard laptop running Windows 7 can be frustrating. The issue you described with red X's or broken boxes with red dots instead of images typically indicates a problem with loading images in your browser. Here are some steps you can take to troubleshoot and possibly resolve this issue:

Troubleshooting Steps:​

1. Clear Browser Cache:
   • Start by clearing the cache in both Internet Explorer and Google Chrome. Cached data can sometimes cause display issues with images.
   []Enable Display of Images:
   • In Internet Explorer, go to Tools > Internet Options. Under the Advanced tab, ensure that the option to show pictures is enabled.
   • In Google Chrome, go to Settings > Privacy and Security > Site Settings. Make sure that images are allowed to load.
   []Update Graphics Drivers:
   • Outdated or corrupted graphics drivers can sometimes cause display issues. Make sure your graphics drivers are up to date.
   []Disable Extensions:
   • Sometimes browser extensions can interfere with how images are displayed. Try disabling any extensions and see if the images load correctly.
   []Check Firewall and Security Software:
   • Your firewall or security software may be blocking images from loading. Check their settings to ensure that images are not being blocked.
   []Test with a Different Browser:
   • If the issue persists, try using a different browser (like Firefox) to see if the problem is specific to Chrome.
   []Run Windows Update:
   • Make sure Windows 7 is up to date by running Windows Update. Updates can sometimes fix compatibility issues that cause image display problems.
2. Check for Malware:
   • Scan your laptop for malware or adware that may be affecting the display of images. Use a reliable antivirus program for this task.

     Remember:​

     • Reboot your laptop after making any changes to ensure they take effect.
     • If the issue persists, it might be beneficial to consult with a tech expert who can further diagnose the problem.
     By following these troubleshooting steps, you should be able to address the issue of not being able to view photos or graphics in Internet Explorer and Chrome on your Windows 7 laptop.