CD DRIVE NOT TETECTED AFTER WINDOWS 10 UPGRADE

Discussion in 'Windows 10 Help and Support' started by Strydoma, Aug 2, 2015.

  1. Strydoma

    Strydoma Member

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    On July 30th I upgraded by computer to the Windows 10 operating system. Since then, however, my CD/DVD drive is not detected and/or recognized.

    The icon on my desktop has a big question mark on it. If I click that, I get the following error message:

    The item 'E:\' that this shortcut refers to has been chnaged or moved, so this shortcut will no longer work properly.

    I have looked under Device Manager for the CD/DVD drive, and there's nothing there.

    What happened, and how do I fix it?
     
  2. kemical

    kemical Windows Forum Admin
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    Hi,
    I helped a user the other day with exactly the same issue. His solution turned out to be running Windows update and downloading the recent patches (Microsoft released a big day 1 patch 1GB and a smaller patch only the other day)
    Post back if this doesn't help.

    Edit:
    This was with the build released on the 29th. Is that the build your using?
     
  3. Strydoma

    Strydoma Member

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    Thanks so much for your reply. I've just checked my machine, and it says there are no updates available. So, I'm assuming that I have the most current updates, patches, etc.
     
  4. kemical

    kemical Windows Forum Admin
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    Hi,
    can you post the make and model of your machine please
     
  5. Strydoma

    Strydoma Member

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    Certainly! It is a Hewlett Packard Pavilion Slimline s5-1020

    And I've tried to get HP's help, but they just throw their hands up and say, "Sorry, don't know what to tell you!"
     
  6. kemical

    kemical Windows Forum Admin
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    Hi,
    I had a brief look on the machines support page and there is a diagnostic app which may or may not help. I'd create a system restore point before using it but I've known these to have helped for other users errors so it's worth a try?
    HP Pavilion Slimline s5-1020 Desktop PC | HP® Support
     
  7. Strydoma

    Strydoma Member

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    Thanks, again! Gave that a try, but it didn't help the situation. Man, this is so annoying...
     
  8. kemical

    kemical Windows Forum Admin
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    I did some searching about this issue and came across a registry fix for the same issue but in Windows 8. I'm not sure if your familiar with editing the registry but again if you create a restore point you can go back if something disastrous happens:
    You may experience that DVD drive is not recognized in Windows 8 - Microsoft Reduce Customer Effort Center - Site Home - TechNet Blogs
    If your unsure on how to do this then leave it and we'll find another way.

    This link is the same solution but offers another too (again for win 8 though)
    http://www.intowindows.com/fix-dvd-drive-not-detected-in-windows-8/
     
  9. gtatler

    gtatler Active Member

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    Follow last post, second method and scroll down to the second method. Download the tool and run it. Re-boot computer. Voila ! Worked for me with exactly the same problem.


    Sent from my iPad using Tapatalk
     

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