Yeah, but I had hopes the guy would actually check their end. She was on this same connection with the same computer for almost a year. I took my own modem to her house yesterday, and her computer would not connect through it there, even though it would at my house. So, no modem/NIC problem. I suspect (and hope for) NIC/Comcast problem which should be defeated by either a router between them or a new NIC. BTW, I can't find any non-Gig NICs around here that have Win 7 drivers. I'll just pick up the Network Everywhere GA311 from Staples - it's less than 30 bucks, tax included. If the router doesn't fix it, that is. A router would help her security. eBay is full of old Linksys (Cisco) 4 port wired routers for <20 bucks shipping included.