My 13 year-old has a fairly new laptop, (3 gigs ram, dual core) running Windows 7. I don't know if it's 32 or 64 bit. She is living with me after a divorce, so we both have little info.
What happens is, it begins to boot into win7. After it reaches the animated Microsoft logo, it simply reboots to the acer start-up screen and loops around.
I've tried booting into safe mode and also tried from a windows recovery cd, with no luck. Unless any of you have any further ideas, I'm ready to try a clean install.
This brings me to my next problem Although the windows key is on the bottom of the laptop, she doesn't have a windows DVD (of course) Is there an image I can burn and load, while using her key? Is there a way to determine 32 or 64 bit?
Is there a compelling reason for me to load the customer candidate of windows 8?
Thanks in advance,
ej
What happens is, it begins to boot into win7. After it reaches the animated Microsoft logo, it simply reboots to the acer start-up screen and loops around.
I've tried booting into safe mode and also tried from a windows recovery cd, with no luck. Unless any of you have any further ideas, I'm ready to try a clean install.
This brings me to my next problem Although the windows key is on the bottom of the laptop, she doesn't have a windows DVD (of course) Is there an image I can burn and load, while using her key? Is there a way to determine 32 or 64 bit?
Is there a compelling reason for me to load the customer candidate of windows 8?
Thanks in advance,
ej