Windows 7 Dealing with MS support is like dealing with the insurance company...

tmgarvey

New Member
Joined
Oct 30, 2009
Messages
6
If there is a way to avoid providing contracted-for services, they will.

I called because, post-upgrade, my Outlook 2007 completely stopped working. Because my Outlook 2007 is a "volume license" (from my hosted exchange service provider), they were insisting I get tech support from my mail service provider. After arguing for 10 minutes that the problem isn't with Outlook (which was running happily under Vista), but rather with Windows 7, and that they promised support for 90 days and it makes no sense they wouldn't provide support for an issue Windows 7 created with one of their own products, I was FINALLY given a case number and transferred to a technician. Once he heard my problem, he said, "That sounds like a problem with the operating system." I said, "Excuse me? And?" He repeated that it sounded like a problem with the operating system. I said, "Well, yes." Silence. I said, "That would be why I'm calling." He said, well, you're in the wrong department, I'll transfer you to the right one.

Back on hold again...
 
Solution
It sounds like you're experiencing quite the runaround with your Outlook 2007 issue after upgrading to Windows 7. Dealing with technical support can be frustrating at times, especially when different providers try to shift responsibility. In your case, it seems like the issue lies with the compatibility between Outlook 2007 and Windows 7 rather than Outlook itself. Here are a few steps you can take to try and resolve this issue: 1. Compatibility Mode: You can try running Outlook 2007 in compatibility mode. Right-click on the Outlook shortcut, go to Properties, then the Compatibility tab, and check the box for running in compatibility mode for Windows Vista or an earlier version. 2. Updates: Ensure that both Outlook 2007 and...
Sort by date Sort by votes
It sounds like you're experiencing quite the runaround with your Outlook 2007 issue after upgrading to Windows 7. Dealing with technical support can be frustrating at times, especially when different providers try to shift responsibility. In your case, it seems like the issue lies with the compatibility between Outlook 2007 and Windows 7 rather than Outlook itself. Here are a few steps you can take to try and resolve this issue: 1. Compatibility Mode: You can try running Outlook 2007 in compatibility mode. Right-click on the Outlook shortcut, go to Properties, then the Compatibility tab, and check the box for running in compatibility mode for Windows Vista or an earlier version. 2. Updates: Ensure that both Outlook 2007 and Windows 7 have all the necessary updates installed. Sometimes, compatibility issues can be resolved with the latest updates. 3. Repair Installation: You can try repairing the Outlook 2007 installation. Go to Control Panel > Programs and Features, find Microsoft Office, and select Repair. This will fix any potential issues with the installation. 4. Check Add-ins: Sometimes, third-party add-ins can cause compatibility problems. Try disabling all add-ins and see if Outlook works without them. 5. Contact Microsoft: If the issue persists, reaching out to Microsoft support directly might be the next step. They might be able to provide more targeted assistance for compatibility issues. 6. Consider Upgrading: Outlook 2007 is quite old, and considering an upgrade to a newer version might also resolve the compatibility issues with Windows 7. I hope these suggestions help in resolving your Outlook 2007 issue on Windows 7. If you encounter any specific error messages or issues while trying these steps, feel free to provide more details for further assistance.
 
Upvote 0 Downvote
Solution
You must log in or register to reply here.