- Thread Author
-
- #1
Hello everybody,
I've been having a recurring problem with my Dell Latitude D620. I bought it around four years ago with Windows Vista, then I downgraded to XP with few problems.* Around half a year ago, I upgraded to Windows 7, and everything was going ok until my computer started mysteriously crashing sometimes when I close the lid. I have power settings set so that a lid close will send my computer to sleep. I know there's a BSOD that appears when this happens, but since it only crashes on lid close I rarely notice it until I open my lid back up and my computer is completely off. Does anybody know why this is? Some additional info that might or might not be helpful:
-*With XP, my wireless would sometimes have trouble connecting to my home network for mysterious and (to me) unexplainable reasons. My computer would sometimes crash back then after my repeated attempts to turn off then turn on the wireless.
-The crashing with Windows 7 seems to be slightly more likely to happen if there are Windows Updates that I haven't installed (but this isn't a hard and fast rule).
-I might also have an overheating problem (possibly with my video card?), but although my computer gets incredibly hot, there doesn't seem to be any performance issues that I've noticed.
I've attached the most recent three minidumps (I believe they were from three separate crashes of the same kind), and a screenshot of the CPU stats that another thread told me to attach.
Thanks in advance for any help, and since I'm not terrific with technology, sorry in advance for any follow-up questions!
I've been having a recurring problem with my Dell Latitude D620. I bought it around four years ago with Windows Vista, then I downgraded to XP with few problems.* Around half a year ago, I upgraded to Windows 7, and everything was going ok until my computer started mysteriously crashing sometimes when I close the lid. I have power settings set so that a lid close will send my computer to sleep. I know there's a BSOD that appears when this happens, but since it only crashes on lid close I rarely notice it until I open my lid back up and my computer is completely off. Does anybody know why this is? Some additional info that might or might not be helpful:
-*With XP, my wireless would sometimes have trouble connecting to my home network for mysterious and (to me) unexplainable reasons. My computer would sometimes crash back then after my repeated attempts to turn off then turn on the wireless.
-The crashing with Windows 7 seems to be slightly more likely to happen if there are Windows Updates that I haven't installed (but this isn't a hard and fast rule).
-I might also have an overheating problem (possibly with my video card?), but although my computer gets incredibly hot, there doesn't seem to be any performance issues that I've noticed.
I've attached the most recent three minidumps (I believe they were from three separate crashes of the same kind), and a screenshot of the CPU stats that another thread told me to attach.
Thanks in advance for any help, and since I'm not terrific with technology, sorry in advance for any follow-up questions!
Solution
- Joined
- Jun 2, 2009
- Messages
- 802
Two problems
1-These crashes were caused by your Symantec. It is both a known cause and your version is several years old negating any protection it may have once given you.
Remove and replace with Microsoft Security essentials
Download and run the Norton Removal Tool to uninstall your Norton product | Norton Support
Link Removed due to 404 Error
2- Old, really old drivers that urgently need updating
Code:
mdmxsdk.sys 10/5/2005 7:58:05 PM 0xa59e1000 0xa59e4100 0x00003100 0x4344688d
HSX_CNXT.sys 12/1/2005 9:40:05 PM 0x9c233000 0x9c2e9000 0x000b6000 0x438fa5f5
HSXHWAZL.sys 12/1/2005 9:40:10 PM 0x82074000 0x820ae000 0x0003a000 0x438fa5fa
HSX_DPV.sys 12/1/2005 9:40:52 PM 0x820ae000 0x821a5000 0x000f7000 0x438fa624
stwrt.sys 9/13/2007 11:29:43 AM 0x9a18d000 0x9a1e2000 0x00055000 0x46e95767
SYMEVENT.SYS 1/14/2008 7:29:24 PM 0x91ba6000 0x91bcb000 0x00025000 0x478bf054
SYMTDI.SYS 8/19/2008 4:17:48 PM 0x8f107000 0x8f134200 0x0002d200 0x48ab2a6c
SYMREDRV.SYS 8/19/2008 4:18:20 PM 0xa594b000 0xa5950200 0x00005200 0x48ab2a8c
dne2000.sys 8/27/2008 10:22:30 PM 0x9f318000 0x9f336e00 0x0001ee00 0x48b60be6
SPBBCDrv.sys 9/5/2008 1:46:11 AM 0x9941f000 0x99489000 0x0006a000 0x48c0c7a3
teefer2.sys 10/14/2008 3:24:04 PM teefer2.sys+4175 0x9a9a2000 0x9a9d8000 0x00036000 0x48f4f1d4
CdpPacket.sys 12/4/2008 10:29:23 PM 0x9c21a000 0x9c222ae0 0x00008ae0 0x49389203
CVPNDRVA.sys 1/13/2009 2:27:35 PM 0xa5951000 0xa59e1000 0x00090000 0x496cdd17
SRTSP.SYS 2/23/2009 10:47:54 PM 0x8f056000 0x8f0a0000 0x0004a000 0x49a35fda
SRTSPX.SYS 2/23/2009 10:50:26 PM 0x91bdf000 0x91be8100 0x00009100 0x49a36072
nvlddmkm.sys 3/6/2009 8:47:34 AM 0x9a217000 0x9a949100 0x00732100 0x49b11b66
netw5v32.sys 3/26/2009 12:10:37 PM 0x9ee15000 0x9f228000 0x00413000 0x49cba8fd
b57nd60x.sys 4/26/2009 7:15:34 AM 0x9f228000 0x9f264000 0x0003c000 0x49f44256
spldr.sys 5/11/2009 12:13:47 PM 0x8be00000 0x8be08000 0x00008000 0x4a084ebb
wpsdrvnt.sys 5/13/2009 12:18:41 AM 0x8f0f9000 0x8f107000 0x0000e000 0x4a0a4a21
GEARAspiWDM.sys 5/18/2009 8:16:53 AM 0x9f305000 0x9f30a280 0x00005280 0x4a1151b5
LHidFilt.Sys 6/17/2009 12:49:04 PM 0x9c376000 0x9c37d080 0x00007080 0x4a391e80
LMouFilt.Sys 6/17/2009 12:49:08 PM 0x9c395000 0x9c39c800 0x00007800 0x4a391e84
LUsbFilt.Sys 6/17/2009 12:49:11 PM 0x9c34b000 0x9c350580 0x00005580 0x4a391e87How To Find Drivers:
- - The most common drivers are listed on this page: Driver Reference Link Removed
- - Driver manufacturer links are on this page: Link Removed