Windows 7 Dell w/ Windows 7 Crashes on Lid Close

[ajyang]

Hello everybody,

I've been having a recurring problem with my Dell Latitude D620. I bought it around four years ago with Windows Vista, then I downgraded to XP with few problems.* Around half a year ago, I upgraded to Windows 7, and everything was going ok until my computer started mysteriously crashing sometimes when I close the lid. I have power settings set so that a lid close will send my computer to sleep. I know there's a BSOD that appears when this happens, but since it only crashes on lid close I rarely notice it until I open my lid back up and my computer is completely off. Does anybody know why this is? Some additional info that might or might not be helpful:

-*With XP, my wireless would sometimes have trouble connecting to my home network for mysterious and (to me) unexplainable reasons. My computer would sometimes crash back then after my repeated attempts to turn off then turn on the wireless.
-The crashing with Windows 7 seems to be slightly more likely to happen if there are Windows Updates that I haven't installed (but this isn't a hard and fast rule).
-I might also have an overheating problem (possibly with my video card?), but although my computer gets incredibly hot, there doesn't seem to be any performance issues that I've noticed.

I've attached the most recent three minidumps (I believe they were from three separate crashes of the same kind), and a screenshot of the CPU stats that another thread told me to attach.

Thanks in advance for any help, and since I'm not terrific with technology, sorry in advance for any follow-up questions!

 

[zigzag3143]

Hello everybody,

I've been having a recurring problem with my Dell Latitude D620. I bought it around four years ago with Windows Vista, then I downgraded to XP with few problems.* Around half a year ago, I upgraded to Windows 7, and everything was going ok until my computer started mysteriously crashing sometimes when I close the lid. I have power settings set so that a lid close will send my computer to sleep. I know there's a BSOD that appears when this happens, but since it only crashes on lid close I rarely notice it until I open my lid back up and my computer is completely off. Does anybody know why this is? Some additional info that might or might not be helpful:

-*With XP, my wireless would sometimes have trouble connecting to my home network for mysterious and (to me) unexplainable reasons. My computer would sometimes crash back then after my repeated attempts to turn off then turn on the wireless.
-The crashing with Windows 7 seems to be slightly more likely to happen if there are Windows Updates that I haven't installed (but this isn't a hard and fast rule).
-I might also have an overheating problem (possibly with my video card?), but although my computer gets incredibly hot, there doesn't seem to be any performance issues that I've noticed.

I've attached the most recent three minidumps (I believe they were from three separate crashes of the same kind), and a screenshot of the CPU stats that another thread told me to attach.

Thanks in advance for any help, and since I'm not terrific with technology, sorry in advance for any follow-up questions!

Two problems

1-These crashes were caused by your Symantec. It is both a known cause and your version is several years old negating any protection it may have once given you.


Remove and replace with Microsoft Security essentials

Download and run the Norton Removal Tool to uninstall your Norton product | Norton Support

Link Removed due to 404 Error



2- Old, really old drivers that urgently need updating

mdmxsdk.sys    10/5/2005 7:58:05 PM        0xa59e1000    0xa59e4100    0x00003100    0x4344688d                        
HSX_CNXT.sys    12/1/2005 9:40:05 PM        0x9c233000    0x9c2e9000    0x000b6000    0x438fa5f5                        
HSXHWAZL.sys    12/1/2005 9:40:10 PM        0x82074000    0x820ae000    0x0003a000    0x438fa5fa                        
HSX_DPV.sys    12/1/2005 9:40:52 PM        0x820ae000    0x821a5000    0x000f7000    0x438fa624                        
stwrt.sys    9/13/2007 11:29:43 AM        0x9a18d000    0x9a1e2000    0x00055000    0x46e95767                        
SYMEVENT.SYS    1/14/2008 7:29:24 PM        0x91ba6000    0x91bcb000    0x00025000    0x478bf054                        
SYMTDI.SYS    8/19/2008 4:17:48 PM        0x8f107000    0x8f134200    0x0002d200    0x48ab2a6c                        
SYMREDRV.SYS    8/19/2008 4:18:20 PM        0xa594b000    0xa5950200    0x00005200    0x48ab2a8c                        
dne2000.sys    8/27/2008 10:22:30 PM        0x9f318000    0x9f336e00    0x0001ee00    0x48b60be6                        
SPBBCDrv.sys    9/5/2008 1:46:11 AM        0x9941f000    0x99489000    0x0006a000    0x48c0c7a3                        
teefer2.sys    10/14/2008 3:24:04 PM    teefer2.sys+4175    0x9a9a2000    0x9a9d8000    0x00036000    0x48f4f1d4                        
CdpPacket.sys    12/4/2008 10:29:23 PM        0x9c21a000    0x9c222ae0    0x00008ae0    0x49389203                        
CVPNDRVA.sys    1/13/2009 2:27:35 PM        0xa5951000    0xa59e1000    0x00090000    0x496cdd17                        
SRTSP.SYS    2/23/2009 10:47:54 PM        0x8f056000    0x8f0a0000    0x0004a000    0x49a35fda                        
SRTSPX.SYS    2/23/2009 10:50:26 PM        0x91bdf000    0x91be8100    0x00009100    0x49a36072                        
nvlddmkm.sys    3/6/2009 8:47:34 AM        0x9a217000    0x9a949100    0x00732100    0x49b11b66                        
netw5v32.sys    3/26/2009 12:10:37 PM        0x9ee15000    0x9f228000    0x00413000    0x49cba8fd                        
b57nd60x.sys    4/26/2009 7:15:34 AM        0x9f228000    0x9f264000    0x0003c000    0x49f44256                        
spldr.sys    5/11/2009 12:13:47 PM        0x8be00000    0x8be08000    0x00008000    0x4a084ebb                        
wpsdrvnt.sys    5/13/2009 12:18:41 AM        0x8f0f9000    0x8f107000    0x0000e000    0x4a0a4a21                        
GEARAspiWDM.sys    5/18/2009 8:16:53 AM        0x9f305000    0x9f30a280    0x00005280    0x4a1151b5                        
LHidFilt.Sys    6/17/2009 12:49:04 PM        0x9c376000    0x9c37d080    0x00007080    0x4a391e80                        
LMouFilt.Sys    6/17/2009 12:49:08 PM        0x9c395000    0x9c39c800    0x00007800    0x4a391e84                        
LUsbFilt.Sys    6/17/2009 12:49:11 PM        0x9c34b000    0x9c350580    0x00005580    0x4a391e87

How To Find Drivers:

- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- - The most common drivers are listed on this page: Driver Reference Link Removed
- - Driver manufacturer links are on this page: Link Removed