I got no hits searching in this forum for the term "DMP" A certain program -- Roxio VideoWave12 -- is associated with several dumps located in . . . \Appdata\Local\CrashDumps. They have names, e.g., VideoWave12.exe.2300.dmp , and are from 18+ to 20+ million bytes in size. I Googled on "dmp" and found many sites that want me to buy their utility. I have no reason at this time to trust that any of these utilities will do me much good. Formerly a professional computer programmer, I know how extremely hard it is to debug a program from a core dump. But perhaps very useful information can be extracted from a DMP file if it can be interpreted properly, with appropriate help from some utility program. As I cannot at this time open files with "dmp" extensions, I know nothing about the subject line of my posting. I do not even know if it is the Roxio program, or the Windows system, that creates the dmp file. I see a post that refers to BSOD. I am not getting BSOD. The Roxio program screen goes all grayed out, and a small window pops up stating that VideoWave12 has stopped working, and Windows is searching for a solution. None is ever found. perfmon /rel logs all these crashes, and affirms no solutions found. Perhaps there are other crash log files that will tell me something. If so, what and where are they? Would it be worth it to buy some utility to open and to understand the DMP files that I am getting?