Only recently have I made the effort to start being a part of the online community in terms of support forums. Previously I held them only to be resources for searching for information, but at this time I feel I can provide some insight so I might as well when I can. I also like to read so why not... However, with this I also am new to other peoples ideas on resolving issues. To give a quick background of my view, I work for a state university computer help desk and we work strictly on personal owned property. While the University owns machines, there are other technical staff that handle those problems. So, in this mindset we try to always do our best by the end user and their desires and this ties in to what I would like to know. Do you recommend a format and reinstall in any case of malware? From our point of view, these computers are personally owned, have music, photos, and documents, and have software installed that they user may or may not have the information to reinstall. With this, we try our best to clean a system, test all parts of it that might indicate something still left over, and then verify that it is patched and secure again. This is not the view displayed at this article however: Help: I Got Hacked. Now What Do I Do? So what do you think about it? Are you of the stance to wipe everything out and start new whether you can really get the system back to how the user had it? Or do you make the effort to clean the system with several scanners and manual troubleshooting and testing?