Windows 8 DRIVER_POWER_STATE_FAILURE on ASUS Laptop

[Denis Kipchakbaev]

Hi kemical,
can you give a look at my dump file, please?
I'm facing the same BSOD on the very similar notebook as OP have - ASUS N551JW
I have several BSODs of the same kind during the day.
I have a suspicion that they only happen when the notebook powers from battery and stays in the performance mode
Thanks in advance!

P.S. sorry about the dump size, I'll reconfigure it today

 

[Denis Kipchakbaev]

My post was moved to the separate thread.
I was referencing to http://windowsforum.com/threads/bsod-caused-by-pci-sys-need-help-fixing.201910
Thanks!

 

[kemical]

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*                        Bugcheck Analysis                                    *
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Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, ffffe001b1931060, fffff8034c95f960, ffffe001b03b9620}

Probably caused by : pci.sys

Followup: MachineOwner

I have a suspicion that they only happen when the notebook powers from battery and stays in the performance mode

Hi,
your suspicion is correct as the above Bugcheck means a driver hasn't completed a power irp in the allotted time. What is a power irp? Below is taken from wiki guides:

The power manager sends a system power IRP for one of the following reasons:

• To change the system power state in response to an idle time-out, a change in system activity, a user request, or an expiring battery (IRP_MN_SET_POWER)
  
  
• To query devices to determine whether the system can go to sleep (IRP_MN_QUERY_POWER)
  
  
• To reaffirm the current system power state after a query (IRP_MN_SET_POWER)

ref: https://msdn.microsoft.com/en-us/library/windows/hardware/ff559813(v=vs.85).aspx

This is usually driver related and I can see that some of yours need updating.:

ASMMAP64.sys Thu Jul 02 10:13:26 2009: ATK Hotkey ATK0101 ACPI UTILITY. This is far too old for Windows 8 please update:
http://www.asus.com/Notebooks_Ultrabooks/N551JW/HelpDesk_Download/

Use the above support page to update your drivers. If the bsod continues then try running the driver verifier but be careful. First you need to create a repair disk if you don't have a copy of windows 8.1 to hand. The reason for this is if the driver verifier starts to loop with a bsod at start up the way to fix it is to boot into safe mode and turn the driver verifier off. Unfortunately windows 8.1 won't also boot into safe mode from simply pressing the shift+F8 key so you need the rescue disk or USB stick. This you can boot from and then enter safe mode.
Here's a guide to help:
http://www.reviversoft.com/blog/2013/09/using-driver-verifier-to-fix-a-blue-screen-of-death/
Using the driver verifier should tell us which driver is causing the issue.

 

[kemical]

Post moved to it's own thread to save confusion.

 

[Denis Kipchakbaev]

ASMMAP64.sys Thu Jul 02 10:13:26 2009: ATK Hotkey ATK0101 ACPI UTILITY. This is far too old for Windows 8 please update:
http://www.asus.com/Notebooks_Ultrabooks/N551JW/HelpDesk_Download/

the problem is that it is the latest driver from ASUS
On the page above it states that it's from 2014, but actually it is from 2009

Anyway, thanks for your help!
I'll try to experiment with this driver and post the results here

 

[kemical]

You could always try removing said driver and of course don't forget about the driver verifier. Post any new dump files.

 

[Denis Kipchakbaev]

I've changed nothing on the laptop and run driver verifier to localize the problem.
I've got a new BSOD:
DRIVER_IRQL_NOT_LESS_OR_EQUAL (Netwbw02.sys) - but no dumpfile for this, it wasn't created
I've also got a spontaneous reboot and the dump file for it

 

[kemical]

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*                        Bugcheck Analysis                                    *
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*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D5, {ffffcf8120622ff0, 1, fffff8003b52cc8a, 0}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys

Could not read faulting driver name
Probably caused by : nvlddmkm.sys ( nvlddmkm+2dac8a )

Followup: MachineOwner

Hi,
the above file you mention 'Netwbw02.sys' relates to the Intel WiFi driver. The dump file here couldn't actually read the faulting driver although does mention the gpu driver. This at least gives you something to go on regarding which drivers to update. To be honest though I'd go through the website linked above and apply anything that seems later than the version your using. You can check which version of driver your using by visiting Device manager.

 

[kemical]

Hi Denis,
thank you for the likes... Let me know how you get on please.

 

[Denis Kipchakbaev]

Well, I've made clean win8.1 installation today.
I'll test it and see if any BSODs still ocure

Thanks for help, kemical!

 

[kemical]

Ok Denis remember to update those drivers though..

 

[Denis Kipchakbaev]

I have DRIVER_POWER_STATE_FAILURE again when I tried to start a game.
Power source was not connected, laptop was in high performance mode.
On a fresh windows installation I've installed latest drivers. I've not installed USB charger+ driver because many people complain about it.
Maybe it's a problem with videocard driver.
Can it be a problem with hardware? I've just bought it week ago and I'm thinking to return it
Sorry again about the dumpfile size. I've forgot to change it settings

 

[kemical]

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, ffffe0007c1c8880, ffffd0017992a960, ffffe0007cff18a0}

Probably caused by : pci.sys

Followup: MachineOwner

Hi,
the only driver that looks suspect is the 2009 Asus one and I would consider removing it and seeing the bsod continues.

I don't own a laptop so am unsure whether it's good policy to use high performance on battery mode? Could be worth investigating?

Also the bsod could be related to whatever is being connected via usb, again remove to test.

Lastly if the machine is only a week old I would certainly consider a return. Something clearly isn't right and if you've performed a clean install with the correct drivers and nothing third party then chances are it's hardware related.

 

[Denis Kipchakbaev]

It seems that I've finally fixed this. No more BSODs for 4 days
The problem was in the ASUS driver for videocard (Version V9.18.13.4505). Videocard geForce GTX 960m
I've installed the latest nVidia driver 350.12 with help of some bloatware SlimDrivers (maybe it is not required).
I've also declined the installation of GeForce Experience just in case

Thanks for help, kemical

 

[kemical]

Excellent! Nice job Denis and thank you for updating your thread.