Windows 7 Event 41 kernel power 63

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mediator

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Hi,

My computer freezes randomly. The error in event viewer is "event 41 kernel power 63". I had tried windbg. I am neither a developer, nor an expert. I am new to this forum. Below is the code generated from whatever little analysis I could do.


I'd be grateful, if anyone can help me out.
 
Solution
Hi,
there can be a number of reasons for no dump file creation and a failing HDD is a prime candidate. I'm not saying your hard drive is actually failing but it is a possibility.

Try running a chkdsk making sure whichever method you use from the guide that you search for and repair broken sectors:
Link Removed

If the chkdsk fails to run or can't repair, then run Seatools for Windows as this will check if it's a viable drive:
How to use SeaTools for Windows

mediator said:
What do you suggest, which SSD should I get?
Click to expand...
A good all round SSD is the Samsung 850 I use a 500GB model for my main drive and they are extremely fast.
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Hi Mediator,
it's best if we have the actual dump files in order to debug. If you use the application in this thread it will collect the data for you. All you need to do is zip it up (unless it already is) and post:
Link Removed

I did have a quick look at your posted details and that dump file is blaming Eset AV. Try either updating it or removing to test.
 
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Hi Kemical,

The dump file is about 1 GB. I tried the application from this forum. But the dump file is not found in "C:\Windows\Minidump" or "C:\Windows". I had a hunch regarding Eset. I will remove this. Thanks for confirming. Let me know where else I can find the created minidump file created with W7F Diagnostic Tool.

Thank you.
 
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Hi,
if there isn't an actual dump file then you may have to change settings so they are produced.
Open the run application.
Type sysdm.cpl in the run box and click ok.
Look across the top of the system properties box for 'Advanced' and click that.
Look for 'Startup and Recovery' near the bottom and click 'settings'.
Near the bottom you'll see a drop down menu under the heading 'write debugging information'.
In the drop down menu choose ' small memory dump (256KB)'
Under 'small dump directory' make sure it says %SystemRoot%\Minidump.
Click ok and your good to go.

If however you do have dump files but the application didn't pick them up make sure your running it as administrator. If it still won't find them but you know where they are you can always zip them up and post.
 
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Hi Kemical,

I tried your fix for dump file. But I have given "C:\Apps" as the directory. But there is no memory dump in that location also. I ran that application as admin only.

Also, the crash appears, whenever I try to put laptop into sleep mode. It works fine in hibernate mode.

Thank you.
 
Last edited:
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Hi,
sorry I didn't realise you had posted back, must have missed the prompt... Odd. Anyhoo, dump files are usually found in the Minidump folder located in the main Windows folder.
Why not have a quick look inside the folder yourself?

If you cannot find any dump files then you will just have to wait until you bsod again. (making sure your settings match the parameters I outlined above)

Where is the dump file you copied and pasted from?

Send that if you have it.
 
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Code: 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffffa8009b685f4, fffff880207cbb40, 0}

Page 1d3664 not present in the dump file. Type ".hh dbgerr004" for details
Page 1d3664 not present in the dump file. Type ".hh dbgerr004" for details
Page 1d16a4 not present in the dump file. Type ".hh dbgerr004" for details
Page 1d16a4 not present in the dump file. Type ".hh dbgerr004" for details
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for em018_64.dat -
*** ERROR: Module load completed but symbols could not be loaded for ehdrv.sys
Probably caused by : em018_64.dat ( em018_64+225f4 )

Followup:     MachineOwner

Code: 
FAILURE_ID_HASH_STRING:  km:x64_0x3b_'em018_64'+225f4

Debugger error dbgerr004 displays the message "Page 'number' not present in dump file." This error indicates that the debugger needed a memory page that was not included in the dump file being debugged.
Click to expand...

Hi,
Bugcheck 3B This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code. GPU drivers are often the main culprit but we see from the above probable cause is:
em018_64.dat Mon Nov 14 09:31:56 2016: ESET Smart Security. I think you have already removed this application so just monitor the situation.

Looking over your system drivers they could do with updating. I checked your support page over at Dell and there are later drivers to be had. They are a couple of years later but some like the chipset drivers improve performance:
Enhancements
- Enhanced WHQL, Intel PV
- BIOS new release ME FW 1164
- Enhanced performance
Ref:
Link Removed

Support for XPS 15 L502X
Link Removed

Post any new dump files
 
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Hi Kemical,

Thank you so much for looking into this.

I had done a drivers update last week through Dell's System Detect. It updated the necessary drivers, and also the BIOS. The driver (R292317) you showed is in my download's folder. So I believe it was updated as well. I am running without an antivirus right now. So lets see as I'm monitoring the situation. But the system gives BSOD and crashes whenever I close the lid or activate 'Sleep' mode. I'm using hibernate as an alternative.

Thank you.
 
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mediator said:
. I am running without an antivirus right now
Click to expand...
Hmm... That's not really advisable. You at least want something and to that end try running something like MSE as it's very stable.
mediator said:
system gives BSOD and crashes whenever I close the lid or activate 'Sleep' mode. I'm using hibernate as an alternative.
Click to expand...
Is it possible for you to post a dump file from the associated blue screen?
 
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Hi,

I'll be installing AV after a week may be. Till then I don't want to install anything so as to zero in to the problem.

I tried sleep mode again, and it crashed without creating any dumps. So I have uploaded a capture of BSOD.

Thank you so much.
 

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Can you post the actual dump file please. As I said before we need to see the original dump files so we can debug them.
 
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The dump file I shared earlier is the only file that has been created so far. I have tried to reproduce BSOD using Sleep, but it doesn't create any dump file. What to do? If it gets created, then I'd gladly share.
 
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I did. But it just does not create any dumps. It fails. The problem is in sleep mode. I have also found that my HDD has developed a few bad sectors. Can that be a cause of the problem?

I may get a new SSD for my L502x system. What do you suggest, which SSD should I get?
 
Last edited:
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Hi,
there can be a number of reasons for no dump file creation and a failing HDD is a prime candidate. I'm not saying your hard drive is actually failing but it is a possibility.

Try running a chkdsk making sure whichever method you use from the guide that you search for and repair broken sectors:
Link Removed

If the chkdsk fails to run or can't repair, then run Seatools for Windows as this will check if it's a viable drive:
How to use SeaTools for Windows

mediator said:
What do you suggest, which SSD should I get?
Click to expand...
A good all round SSD is the Samsung 850 I use a 500GB model for my main drive and they are extremely fast.
 
Upvote 0 Downvote
Solution
Hi Kemical,

I did run chkdsk. It did repair a few bad sectors. But anyways, I have Linux installed too for many years. I'll do some analysis there as well. Everything runs fine there though. But lets see.

You have been of tremendous help. Thank you so much.
 
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Your very welcome. It might be an idea to run Seatools anyway as this will give you a definite pass or fail. In any case please let me know how you get on..
 
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Sure. I'll give Seatools a shot as well. Is there any setting you want me to run it on? Also, how do you evaluate "Seagate ST1000LM014 1TB Laptop Solid State Hybrid Drive"? Its been 2-3 days that I uninstalled ESET. I have not received any random BSODs. But yes, if I do sleep mode, then its confirmed that I'll get a BSOD.

I'll be running Seatools tomorrow when I'm out for work.

Thank you!!!
 
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