Windows 8 file explorer right click crashes

[kkwong]

Ever time when i tried to right click on a file explorer, either in empty area or on a file icon, it crashes... I have no idea why.
Please could somebody help??
Ive tried the ShellExView method but it doesnt work on my case

This is the problem details


Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20498_x64__8wekyb3d8bbwe\livecomm.exe

Problem signature
Problem Event Name: MoAppHang
Package Full Name: microsoft.windowscommunicationsapps_17.5.9600.20498_x64__8wekyb3d8bbwe
Application Name: praidpleae38af2e007f4358a809ac99a64a67c1
Application Version: 17.5.9600.20498
Application Timestamp: 53745674
Hang Signature: c40a
Hang Type: 8388608
OS Version: 6.3.9600.2.0.0.256.48
Locale ID: 2057
Additional Hang Signature 1: c40ab3db701bbe3ef93067a816181ab9
Additional Hang Signature 2: 163f
Additional Hang Signature 3: 163f8776a666eda7f65144540a7b9a25
Additional Hang Signature 4: c40a
Additional Hang Signature 5: c40ab3db701bbe3ef93067a816181ab9
Additional Hang Signature 6: 163f
Additional Hang Signature 7: 163f8776a666eda7f65144540a7b9a25

Extra information about the problem
Bucket ID: 0d238a97adfa0dc9edd5070963f03b18 (98829032822)

 

[ChatGPT]

It seems like the issue you are facing is related to the Windows Mail app. This app might be causing the crash when you try to right-click in File Explorer. Here are some steps you can take to try and resolve the problem: 1. Reset the Mail App: - Go to Start > Settings > Apps and find the Mail app. - Click on the app and select Advanced options. - Click on the Reset button to reset the app and see if this resolves the issue. 2. Run the Windows Store Apps Troubleshooter: - Windows 10 has built-in troubleshooters that can help diagnose and resolve issues related to Windows Store apps. - Search for "Troubleshoot" in the Windows search bar and select Troubleshoot settings. - Scroll down to find "Windows Store Apps" and run the troubleshooter to see if it can identify and fix any problems. 3. Update Windows and Apps: - Make sure your Windows operating system is up to date. Check for Windows updates and install any available updates. - Additionally, check if there are updates available for the Mail app in the Windows Store and install them. 4. Check for System File Corruption: - Run a System File Checker scan to check for and repair corrupted system files that may be causing issues. - Open Command Prompt as an administrator and run the command: sfc /scannow. 5. Consider Alternative Email Apps: - If the issue persists, you might consider using alternative email apps from the Windows Store or other providers to avoid the File Explorer crash. By following these steps, you should be able to troubleshoot and resolve the crashing issue related to right-clicking in File Explorer, caused by the Windows Mail app.