Windows 8 file explorer right click crashes

kkwong

New Member
Ever time when i tried to right click on a file explorer, either in empty area or on a file icon, it crashes... I have no idea why.
Please could somebody help??
Ive tried the ShellExView method but it doesnt work on my case :(

This is the problem details


Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20498_x64__8wekyb3d8bbwe\livecomm.exe

Problem signature
Problem Event Name: MoAppHang
Package Full Name: microsoft.windowscommunicationsapps_17.5.9600.20498_x64__8wekyb3d8bbwe
Application Name: praid:ppleae38af2e007f4358a809ac99a64a67c1
Application Version: 17.5.9600.20498
Application Timestamp: 53745674
Hang Signature: c40a
Hang Type: 8388608
OS Version: 6.3.9600.2.0.0.256.48
Locale ID: 2057
Additional Hang Signature 1: c40ab3db701bbe3ef93067a816181ab9
Additional Hang Signature 2: 163f
Additional Hang Signature 3: 163f8776a666eda7f65144540a7b9a25
Additional Hang Signature 4: c40a
Additional Hang Signature 5: c40ab3db701bbe3ef93067a816181ab9
Additional Hang Signature 6: 163f
Additional Hang Signature 7: 163f8776a666eda7f65144540a7b9a25

Extra information about the problem
Bucket ID: 0d238a97adfa0dc9edd5070963f03b18 (98829032822)
 
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