file explorer right click crashes

Discussion in 'Windows 8 Help and Support' started by kkwong, Jan 17, 2015.

  1. kkwong

    kkwong New Member

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    Ever time when i tried to right click on a file explorer, either in empty area or on a file icon, it crashes... I have no idea why.
    Please could somebody help??
    Ive tried the ShellExView method but it doesnt work on my case :(

    This is the problem details


    Description
    A problem caused this program to stop interacting with Windows.
    Faulting Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20498_x64__8wekyb3d8bbwe\livecomm.exe

    Problem signature
    Problem Event Name: MoAppHang
    Package Full Name: microsoft.windowscommunicationsapps_17.5.9600.20498_x64__8wekyb3d8bbwe
    Application Name: praid:ppleae38af2e007f4358a809ac99a64a67c1
    Application Version: 17.5.9600.20498
    Application Timestamp: 53745674
    Hang Signature: c40a
    Hang Type: 8388608
    OS Version: 6.3.9600.2.0.0.256.48
    Locale ID: 2057
    Additional Hang Signature 1: c40ab3db701bbe3ef93067a816181ab9
    Additional Hang Signature 2: 163f
    Additional Hang Signature 3: 163f8776a666eda7f65144540a7b9a25
    Additional Hang Signature 4: c40a
    Additional Hang Signature 5: c40ab3db701bbe3ef93067a816181ab9
    Additional Hang Signature 6: 163f
    Additional Hang Signature 7: 163f8776a666eda7f65144540a7b9a25

    Extra information about the problem
    Bucket ID: 0d238a97adfa0dc9edd5070963f03b18 (98829032822)
     

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