Windows 10 First windows 10 BSOD

kemical

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• Jul 29, 2015

• #2

If you should want us to debug the dump file then please follow the advice given in the thread sticky.

 

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B14CKH4WK

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• Jul 29, 2015

• Thread Author
• #3

Here is the dump file of the crash earlier along with everything else W7F diagnostic tool grabs.

 

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• W7F_29-07-2015.zip

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kemical

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• Jul 29, 2015

• #4

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck FE, {4, ffffe001fb0f0b10, ffffe001fb634520, ffffe001ff31401c}

Probably caused by : USBPORT.SYS ( USBPORT!USBPORT_ProcessURB+1049b )

Followup: MachineOwner
---------

3: kd> !analyze -v;r;kv;lmtsmn;.bugcheck;!peb;!sysinfo cpuinfo;!sysinfo machineid; !sysinfo cpuspeed; !sysinfo smbios
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

BUGCODE_USB_DRIVER (fe)
USB Driver bugcheck, first parameter is USB bugcheck code.
Arguments:
Arg1: 0000000000000004, IRP_URB_DOUBLE_SUBMIT The caller has submitted an irp
    that is already pending in the USB bus driver.
Arg2: ffffe001fb0f0b10, Address of IRP
Arg3: ffffe001fb634520, Address of URB
Arg4: ffffe001ff31401c

Hi,
the above Bugcheck indicates that an error has occurred in a universal serial bus (USB) driver. I checked your driver stack but couldn't find any of the Intel chipset drivers needed.
Please install the 8.1 versions from the laptops support page here:
Link Removed
Install any other drivers you may have missed.
Post any new dump files.

 

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Solution

Saltgrass

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• Jul 29, 2015

• #5

Just a quick couple of questions, do you have some type of USB video device? Is there anything using the USB ports you can remove?

 

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kemical

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• Jul 29, 2015

• #6

Didn't see any in the dump file Clark.

 

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Saltgrass

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• Jul 29, 2015

• #7

I saw a usbvideo driver... was just thinking maybe it might be something related.

 

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kemical

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• Jul 29, 2015

• #8

The driver you relate to is a USB Video Class Driver and is part of Windows.

 

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Saltgrass

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• Jul 29, 2015

• #9

I agree, but it is there for some reason. The msinfo32.exe report is referring to quite a few USB devices, such as infrared which almost sound like a home surveillance system.

The other thing I was trying to remember concerns how Windows 10 has changed the way it accepts USB devices. Something about it will not work with certain older types but I cannot remember exactly.

 

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kemical

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• Jul 29, 2015

• #10

Saltgrass said:

I agree, but it is there for some reason.

Click to expand...

did you see it anywhere else other than the driver stack?

 

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