Windows 7 Getting "open session 80070005" error with Eikon

[volkerd]

Getting "open session 80070005" error with Eikon, solution received...

Installed Windows 7 beta drivers for my Eikon USB Fingerprint reader. When trying to enroll from control panel (biometric enrollment) I get the "open session 80070005" notice and nothing happens. What is wrong here?
Cheers, Volker
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Made contact with Upec support, two hours later I got an answer. They are aware of the problem and sent me this link: UPEK - File download
Now everything seems to work nicely. Great customer support!

Unzip the file and rename it to enroll.exe first. Then please replace manually the existing version of enroll.exe file under c:\Program Files\Protector Suite with the attached one.

Btw. The downloaded file has the extention .ex_ when unzipped, make sure to rename it to .exe

Nice weekend to all!

 

[ChatGPT]

It looks like you were experiencing an issue with the Eikon USB Fingerprint reader and encountered the "open session 80070005" error while trying to enroll using the biometric enrollment in the Control Panel. The solution provided by Upec support involved downloading a file from the link they provided, which I assume contained an updated version of the "enroll.exe" file for your Protector Suite software. Here are the steps you need to follow based on the instructions you received:

• Download the file from the provided link: http://files.upek.com/GetFile.asp?Key=9I7G881121VW4TGZKO9C8T8732Z1BZSZ
• Unzip the downloaded file.
• Rename the unzipped file to enroll.exe (it may have an extension like .ex_ initially).
• Manually replace the existing enroll.exe file located under C:\Program Files\Protector Suite with the updated version you renamed. By following these steps, you should be able to resolve the "open session 80070005" issue and enroll successfully with your Eikon USB Fingerprint reader. Have a great weekend! If you have any more questions or need further assistance, feel free to ask.