Groove won't run on PC?

Discussion in 'Windows 10 Help and Support' started by duyetpham09, May 5, 2016.

  1. duyetpham09

    duyetpham09 New Member

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    Dear Windows 10 support team,
    My Groove Music cant not be run, it get force close when I try to open it.
     
  2. kemical

    kemical Windows Forum Admin
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    duyetpham09 likes this.
  3. duyetpham09

    duyetpham09 New Member

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    I tried all of these ways but still get the same problem. Thanks anyway :)
     
  4. kemical

    kemical Windows Forum Admin
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    Hi,
    try running these scans:

    File scans
    Right click on the Start menu icon and from the revealed list choose 'admin command prompt'. Type:
    sfc /scannow
    press enter and await results

    In the same command prompt and after the above scan has finished type:
    dism /online /cleanup-image /restorehealth
    Press enter and await results (longer this time).

    If the first scan found files it could not repair but the second scan is successful, run the first scan again using the same command prompt box and this time it should repair the files found.

    A more radical approach would be to use something like Ccleaner to remove the Groove app and then re-install it from the Store:

    remove.

    Lastly, something i forgot to mention earlier is this forum isn't actually an official Microsoft forum. We do try and help others all the same however but just thought it was best you knew the truth.. :)
     
  5. duyetpham09

    duyetpham09 New Member

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    Thanks for your great support, even this forum isn't actually an official Microsoft forum, you guys are doing best!
     
  6. kemical

    kemical Windows Forum Admin
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    Hi,
    much thanks for the kind words, is your issue resolved?
     

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