Help! BSOD during League of legends game

SSarcherSS

New Member
Hi, Thanks for your attention. I have a frequently blue screen whenever I played the League of Legends. It happened mid-game after 2-3 continuous games (30 mins each).

And I have changed different versions of NVIDIA Graphics Driver many times (from 416.94 - 430.86).

I have run the memory test using memtest86 and found no problem.

Minidumps available here: Minidumps

Thank you very much. Have a nice weekends.
 

kemical

Windows Forum Admin
Staff member
Premium Supporter
Hi,
I saw dumps relating to Nvidia and Corairs ICUE.

Can you update your core system drivers using the versions found on your support page:
Support for Alienware 15 R3 | Drivers & downloads | Dell US

When you installed the nvidia drivers did you use the DDU or Display driver uninstaller? This helps remove any corruption from former gpu drivers:
Display Driver Uninstaller (DDU) V18.0.1.4 Released. - Wagnardsoft Forum
(best used in safe-mode)

Update ICUE:
CORSAIR Downloads | CORSAIR iCUE Software

Post any new dump files.
 

SSarcherSS

New Member
Hi, thank you for your advice. I have download the latest nvidia drivers from Dell official website. And uninstalled the nvidia driver with DDU under safe mode. Then I installed the nvidia driver which I download earlier.

But still it give me two blue screen. The first time blue screen was after I installed the new driver, when I was opening the control panel of nvidia graphic. I used the windbg to test the minidump file, it shows that the iCues cause the blue screen. But my iCues version is the latest one and download from the corsair official website.

The second time blue screen is when I was playing League of Legends, during the mid-game, it give me the second blue screen. The windbg said that the csrss.exe cause the blue screen.

What should I do now?

Minidumps available here: Minidumps 2

Again. Thank you very much
 

kemical

Windows Forum Admin
Staff member
Premium Supporter
Hmm.. I can see that you didn't upgrade the core system drivers only the nvidia.

Update these:

e2xw10x64.sys Wed Sep 14 21:52:26 2016: Killer network, 2019 driver is available from the site I posted
igdkmd64.sys Wed Oct 31 20:22:14 2018: Intel gpu driver
RTKVHD64.sys Tue Sep 11 13:24:55 2018: Realtek
rtsuvc.sys Thu Dec 15 11:17:26 2016: webcam driver

Update the Intel 'inf' driver and Intel engine management.

As your using a laptop I wonder why your actually using iCUE? Please explain why.

One of your dump files was a bugcheck 1a which means a severe memory management issue occured. When you last tested how long was it for?

Run these scans to check for and hopefully repair system corruption:

File scans
Open an 'admin command prompt'. Type:
sfc /scannow
press enter and await results

In the same command prompt and after the above scan has finished type:
dism /online /cleanup-image /restorehealth
Press enter and await results.

If the first scan found files it could not repair but the second scan is successful, run the first scan again using the same command prompt box and this time it should repair the files found.

 

SSarcherSS

New Member
Hi, thank you for your following. I have done all the core drivers' update as you recommended. Also include the intel INF and intel engine management.

I update all these drivers from the Support for Alienware 15 R3 | Drivers & downloads | Dell US and Intel official website with their Driver support assistant.

The reason why I use the iCues is because I have a keyboard Corsair K70 MK 2.0. And now, I have uninstalled the iCues driver.

And I have run the file scans with the commands as you suggest. No problems been found. And the second command said successfully.

About the memory test, I use the memtest86 and test the memory for 4 hours and it shows no error.

But still, it gave me a blue screen in the mid-game of league of legends this afternoon (with out iCues driver). Here is the minidump file: Minidumps 3

Any further advises?

Thank you very much
 

kemical

Windows Forum Admin
Staff member
Premium Supporter
Code:
Debugging Details:
------------------


Could not read faulting driver name
Sorry to hear your issue is still present.

The dump file cannot read the driver thats causing the issue so it might be worth while running what's called 'The driver verifier'.

This will, on start up, test your drivers to see if any bsod. If they do they'll be caught in a dump file and we should then know the name.

One word of warning however. This process can sometimes cause a boot loop. To get round this you'll need a recovery USB which will allow you to boot into safe mode and turn the verifier off.

How do I create a Windows 10 Recovery USB?
To get started, insert a USB drive or DVD into your computer. Launch Windows 10 and type Recovery Drive at the Cortana search field and then click on the match to "Create a recovery drive" (or open Control Panel in icon view, click on the icon for Recovery, and click the link to "Create a recovery drive.")
This guide will show you how to run the verifier (it only needs to be ran for 24hrs)
Driver Verifier - BSOD related - Windows 10, 8.1, 8, 7 + Vista

Edit:
Something else you could try is recreating your pagefile as it could be corrupted. Basically turn it off, reboot and then re-enable it, thats it.
 
Last edited:

SSarcherSS

New Member
Hi, recently it give me another BSOD also during the game. I haven't try the Driver Verifier yet beacuse I have some other work to do may until the weekend.

But I found that since I turn off the external client of league of legends during gaming, the blue screen problem seems to be fixed. But it give me the following blue screen: Minidumps 4 once.

Do you know that mean something?

Thank you
 

kemical

Windows Forum Admin
Staff member
Premium Supporter
But I found that since I turn off the external client of league of legends during gaming, the blue screen problem seems to be fixed. But it give me the following blue screen: Minidumps 4 once.
So after reading the above I checked out the games website. See if anything on this guide helps:
Bug Splat and Game Crashes

I checked the dump file and again it was similar to other dumps you've posted citing issues with the non paged pool memory.

If you have any third party software on the your system and your finished with it please remove it. In fact it's always better to remove any software you no longer use as it eats up valuable resources.

As soon as you can run the driver verifier please do so and post any results.
 
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