Windows 7 Help me guys!!....Having problem with Virtua Tennis 2009 plz help!!!

[hawkeye]

Hi guys, I’m new to computer world and to this forum.....so plz help me!!!
My problem is with the game Virtua Tennis 2009 .... After i install it and everything was OK, i ran it and received a message that it stopped working!!
It’s an "Appcrash" so is it because of the video card, the PhysX, the monitor and the low refresh rate, or what????
I feel the monitor isn't ok...because i don't have options with the refresh rate beside 60Hz, and in the device manager under the monitor it's a "Generic PnP Monitor"
Before i had Windows XP on another computer, and after formatting i install the monitor driver, which is Samsung i think, to have choices in the refresh rate and can run games, but now I DON'T.......so is the monitor the problem, and if yes where can i find its driver....

I'm using an Acer Aspire 5740G Windows 7 64-bit
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[cybercore]

It’s an \"Appcrash\" so is it because of the video card, the PhysX, the monitor and the low refresh rate, or what????

Does the appcrash give any clue as to why the game crashes?

Did you try the game in Vista or XP compatibility mode?

You may need to update DirectX and your video card driver:

Download details: DirectX End-User Runtime

 

[hawkeye]

Hi cybercore, how are you doing....
this is the details of the crash i didn't understand a thing!!!

Problem signature:
Problem Event Name: APPCRASH
Application Name: Virtua Tennis 2009.EXE
Application Version: 0.0.0.0
Application Timestamp: 4a37c648
Fault Module Name: Virtua Tennis 2009.EXE
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4a37c648
Exception Code: c0000005
Exception Offset: 00085507
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
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I tried the old version of the game, and when i launch it I receive a message "There was a problem launching DirectX graphics"
but I have DirectX 11 that came with windows 7.......
and yes I did try the game in Vista and XP compatibility mode, but still the same
I have an ATI Mobility Radeon HD 5470, dedicated graphics 512 MB

 

[mzab3538]

I have the same problem and resolve it by installing DirectX.