Windows 7 Help Needed: Persistent Unexpected Shutdown Issues and Dump File Analysis

rien

Well-Known Member
Joined
Aug 9, 2010
Messages
39
Link RemovedI thought the problem of unexpected shutdown had gone away but now it is back
Can anyone solve the problem from this dump file.
 
Solution
Hello and welcome to the forums.

Unfortunately this is stop 0x124 caused by hardware. Even uninstalling Symantec and updating Intel Matrix Storage Manager won't help.

Link Removed.

Stop 0x124 - what it means and what to try - Windows 7 Forums

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred
Probably caused by : hardware
0x124_GenuineIntel_PROCESSOR_BUS_PRV






Crash Dumps:

Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [F:\a\Minidump\D M P\DMP\092110-24102-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is...
Hello and welcome to the forums.

Unfortunately this is stop 0x124 caused by hardware. Even uninstalling Symantec and updating Intel Matrix Storage Manager won't help.

Link Removed.

Stop 0x124 - what it means and what to try - Windows 7 Forums

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred
Probably caused by : hardware
0x124_GenuineIntel_PROCESSOR_BUS_PRV






Crash Dumps:

Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [F:\a\Minidump\D M P\DMP\092110-24102-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\websymbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`02c11000 PsLoadedModuleList = 0xfffff800`02e4ee50
Debug session time: Tue Sep 21 14:01:54.900 2010 (UTC - 5:00)
System Uptime: 0 days 0:00:05.555
Loading Kernel Symbols
.............................................
Loading User Symbols
Mini Kernel Dump does not contain unloaded driver list
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa8004219038, 0, 0}

Probably caused by : hardware

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8004219038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_GenuineIntel

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`02db26b0 fffff800`02ecba89 : fffffa80`04219010 fffffa80`0246f040 00000000`00000008 00000000`00000001 : nt!WheapCreateLiveTriageDump+0x6c
fffff880`02db2bd0 fffff800`02dad667 : fffffa80`04219010 fffff800`02e265f8 fffffa80`0246f040 00000002`00000005 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`02db2c00 fffff800`02d15c45 : fffff800`02e88360 fffffa80`04192bc8 fffffa80`04192bc0 fffffa80`0246f040 : nt!WheapProcessWorkQueueItem+0x57
fffff880`02db2c40 fffff800`02c8e961 : fffff880`01030e00 fffff800`02d15c20 fffffa80`0246f040 00000000`00000000 : nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`02db2c70 fffff800`02f25c06 : 00000000`00000000 fffffa80`0246f040 00000000`00000080 fffffa80`023e7410 : nt!ExpWorkerThread+0x111
fffff880`02db2d00 fffff800`02c5fc26 : fffff880`009e7180 fffffa80`0246f040 fffff880`009f1f40 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`02db2d40 00000000`00000000 : fffff880`02db3000 fffff880`02dad000 fffff880`035aa500 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_BUS_PRV

BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_BUS_PRV

Followup: MachineOwner
---------




Drivers:

Code:
start             end                 module name
fffff880`00f55000 fffff880`00fac000   ACPI     ACPI.sys     Mon Jul 13 19:19:34 2009 (4A5BC106)
fffff880`011e5000 fffff880`011f0000   amdxata  amdxata.sys  Tue May 19 13:56:59 2009 (4A12F2EB)
fffff880`011b2000 fffff880`011bb000   atapi    atapi.sys    Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`011bb000 fffff880`011e5000   ataport  ataport.SYS  Mon Jul 13 19:19:52 2009 (4A5BC118)
fffff880`00c00000 fffff880`00cc0000   CI       CI.dll       Mon Jul 13 21:32:13 2009 (4A5BE01D)
fffff880`00da3000 fffff880`00dd3000   CLASSPNP CLASSPNP.SYS Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00d45000 fffff880`00da3000   CLFS     CLFS.SYS     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`01200000 fffff880`01273000   cng      cng.sys      Mon Jul 13 19:49:40 2009 (4A5BC814)
fffff880`017ec000 fffff880`017fa000   crashdmp crashdmp.sys Mon Jul 13 20:01:01 2009 (4A5BCABD)
fffff880`013d2000 fffff880`013e8000   disk     disk.sys     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`02b2d000 fffff880`02b40000   dump_dumpfve dump_dumpfve.sys Mon Jul 13 19:21:51 2009 (4A5BC18F)
fffff880`02a11000 fffff880`02b2d000   dump_iaStor dump_iaStor.sys Thu Jun 04 21:53:40 2009 (4A287AA4)
fffff880`01325000 fffff880`01339000   fileinfo fileinfo.sys Mon Jul 13 19:34:25 2009 (4A5BC481)
fffff880`01000000 fffff880`0104c000   fltmgr   fltmgr.sys   Mon Jul 13 19:19:59 2009 (4A5BC11F)
fffff880`0142b000 fffff880`01435000   Fs_Rec   Fs_Rec.sys   Mon Jul 13 19:19:45 2009 (4A5BC111)
fffff880`0104c000 fffff880`01086000   fvevol   fvevol.sys   Fri Sep 25 22:34:26 2009 (4ABD7DB2)
fffff800`031ed000 fffff800`03236000   hal      hal.dll      Mon Jul 13 21:27:36 2009 (4A5BDF08)
fffff880`017e3000 fffff880`017ec000   hwpolicy hwpolicy.sys Mon Jul 13 19:19:22 2009 (4A5BC0FA)
fffff880`01096000 fffff880`011b2000   iaStor   iaStor.sys   Thu Jun 04 21:53:40 2009 (4A287AA4)
fffff800`00ba3000 fffff800`00bad000   kdcom    kdcom.dll    Mon Jul 13 21:31:07 2009 (4A5BDFDB)
fffff880`01400000 fffff880`0141a000   ksecdd   ksecdd.sys   Mon Jul 13 19:20:54 2009 (4A5BC156)
fffff880`01660000 fffff880`0168b000   ksecpkg  ksecpkg.sys  Fri Dec 11 01:03:32 2009 (4B21E0B4)
fffff880`00ced000 fffff880`00d31000   mcupdate mcupdate.dll Mon Jul 13 21:29:10 2009 (4A5BDF66)
fffff880`00e86000 fffff880`00ea0000   mountmgr mountmgr.sys Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`00fb5000 fffff880`00fbf000   msisadrv msisadrv.sys Mon Jul 13 19:19:26 2009 (4A5BC0FE)
fffff880`01374000 fffff880`013d2000   msrpc    msrpc.sys    Mon Jul 13 19:21:32 2009 (4A5BC17C)
fffff880`017d1000 fffff880`017e3000   mup      mup.sys      Mon Jul 13 19:23:45 2009 (4A5BC201)
fffff880`016df000 fffff880`017d1000   ndis     ndis.sys     Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`01600000 fffff880`01660000   NETIO    NETIO.SYS    Mon Jul 13 19:21:46 2009 (4A5BC18A)
fffff800`02c11000 fffff800`031ed000   nt       ntkrnlmp.exe Sat Jun 19 00:16:41 2010 (4C1C44A9)
fffff880`0144a000 fffff880`015ed000   Ntfs     Ntfs.sys     Mon Jul 13 19:20:47 2009 (4A5BC14F)
fffff880`00e00000 fffff880`00e15000   partmgr  partmgr.sys  Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00fbf000 fffff880`00ff2000   pci      pci.sys      Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`0141a000 fffff880`0142b000   pcw      pcw.sys      Mon Jul 13 19:19:27 2009 (4A5BC0FF)
fffff880`00d31000 fffff880`00d45000   PSHED    PSHED.dll    Mon Jul 13 21:32:23 2009 (4A5BE027)
fffff880`01273000 fffff880`012ad000   rdyboost rdyboost.sys Mon Jul 13 19:34:34 2009 (4A5BC48A)
fffff880`016d7000 fffff880`016df000   spldr    spldr.sys    Mon May 11 12:56:27 2009 (4A0858BB)
fffff880`012b7000 fffff880`01325000   SYMDS64  SYMDS64.SYS  Mon Aug 17 19:35:30 2009 (4A89E942)
fffff880`01339000 fffff880`01374000   SYMEFA64 SYMEFA64.SYS Wed Apr 21 17:47:39 2010 (4BCF727B)
fffff880`00ff2000 fffff880`00fff000   vdrvroot vdrvroot.sys Mon Jul 13 20:01:31 2009 (4A5BCADB)
fffff880`00e15000 fffff880`00e2a000   volmgr   volmgr.sys   Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`00e2a000 fffff880`00e86000   volmgrx  volmgrx.sys  Mon Jul 13 19:20:33 2009 (4A5BC141)
fffff880`0168b000 fffff880`016d7000   volsnap  volsnap.sys  Mon Jul 13 19:20:08 2009 (4A5BC128)
fffff880`00ea2000 fffff880`00f46000   Wdf01000 Wdf01000.sys Mon Jul 13 19:22:07 2009 (4A5BC19F)
fffff880`00f46000 fffff880`00f55000   WDFLDR   WDFLDR.SYS   Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`00fac000 fffff880`00fb5000   WMILIB   WMILIB.SYS   Mon Jul 13 19:19:51 2009 (4A5BC117)
Mini Kernel Dump does not contain unloaded driver list
 
Solution
Could be a CPU overheating problem. How long after a new start does it take before shutdown? If immediately, then I doubt overheating. Do you have a monitor installed, from which you can see the temperatures?

What happens if you run in safe mode?
 
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