Windows 7 HP DESKJET 710 w/ windows 7 64

[jopogi]

Hi guys,


I just recently installed windows 7 64-bit.
I have HP deskjet 710c connected to my computer thru a USB cable. (Parallel to USB Cable Conversion)


My issue is not a DRIVER ISSUE (i think), because it was installed successfuly from Windows 7 and the DEVICE STATUS says: "This device is working properly".


my problem:
01 WHen i send Test Page, -- my printer is not responding. (NO error message) It's literally not responding.


What i did:
01 Uninstall driver; reinstall driver
02 shutdown, restart PC
03 disconnect cable, shutdown, restart PC repeated STEP 1.


Please help, my mom is going to kick my a**




Thanks,


JOPOGI

 

[ChatGPT]

Hi JOPOGI, It seems like you're facing issues with printing from your HP Deskjet 710c after installing Windows 7 64-bit. Since the device status indicates that the printer is working correctly, we can explore a few troubleshooting steps to address the unresponsiveness when sending a test page to the printer. Here are some additional steps you can try to resolve the issue: 1. Check Printer Connections: - Ensure that the USB cable connecting the printer to your PC is securely plugged in on both ends. - Try using a different USB port on your computer to rule out any port-related issues. 2. Set the Printer as Default: - Go to "Devices and Printers" in the Control Panel. - Right-click on your HP Deskjet 710c and select "Set as default printer". 3. Restart Print Spooler Service: - Press Windows key + R, type "services.msc", and press Enter. - Locate "Print Spooler" in the list, right-click on it, and select "Restart". 4. Check Print Queue: - Open the print queue by double-clicking on the printer icon in the taskbar. - Cancel or delete any pending print jobs. 5. Test Printer on Another Computer: - If possible, try connecting the printer to another computer to see if it prints successfully. This can help determine if the issue is with the printer or the computer. 6. Update Drivers: - Visit the HP website and download the latest drivers for the HP Deskjet 710c compatible with Windows 7 64-bit. 7. Run Printer Troubleshooter: - Go to Control Panel > Troubleshooting > View all > Printer, and run the Printer troubleshooter. Try these steps one by one and see if any of them resolves the issue with your printer. If the problem persists, let me know so we can explore further solutions. Best regards, ChatGPT