Windows 7 I keep getting frequent BSODs...please help.

[RockyMtnGal]

I am not a computer expert and not a gamer except for a couple I play via FB. I have tried to load the windbg, but cannot get it to load the symbols (wrong symbols error). I have tried loading the W7F Diagnostic Tool, but even though I am administrator, I have no "Run As Administrator" option! GRRRRRR!! I do not know why I cannot do anything when I am the sole user on this laptop and my account says "administrator." I am running Windows 7 on an ASUS G73jw. I think they are caused by PCI Express as I have a message that says "PCI Express has stopped working 2 times HP is interested in gathering feedback." Attached are dmp files. I don't know how to fix this. Please speak as if I am in kindergarten as I do not understand lots of computer talk.

 

[usasma]

I will need the systeminfo report and the MSINFO32 report. If you can't generate them from the W7F Diagnostic Tool, post back and we'll see about creating them manually.

See Step E here to get the symbols to load in WinDbg: Link Removed

Finally, you give yourself too little credit. It took me years to get up the gumption to install and run WinDbg!

Just FYI - I've seen numerous graphics issues with the G73 series of laptops. Try the free Furmark test here to see if there's an issue with the graphics card: Link Removed Run the rest of the diagnostics (and those here: Link Removed ) as you have time available.

Please remove the overclock from the system while we're troubleshooting. Once the BSOD's have stopped, feel free to resume the overclock.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

Please un-install this program:
ghaio.sys Mon May 30 05:34:05 2005 (429ADE0D)
ASUS NB Probe program
Link Removed

Please un-install this program (a known cause of BSOD's with this older driver)
MarvinBus64.sys Fri Sep 23 17:17:03 2005 (433470CF)
likely a part of Pinnacle Studio's Marvin Bus
Link Removed

Update:
sncduvc.SYS Mon Dec 29 04:14:26 2008 (495894F2)
Suyin USB 2.0 Webcam driver
Link Removed

Update:
AsDsm.sys Fri Feb 13 01:14:26 2009 (49950FC2)
Asus Data Security Manager Driver
Link Removed

Update:
ATK64AMD.sys Tue May 12 21:04:54 2009 (4A0A1CB6)
ATK Hotkey ATK0101 ACPI UTILITY Driver
Link Removed

Update:
snp2uvc.sys Wed May 20 04:11:05 2009 (4A13BB19)
Suyin USB 2.0 Webcam driver
Link Removed

Update:
ASMMAP64.sys Thu Jul 2 05:13:26 2009 (4A4C7A36)
LENOVO ATK Hotkey ATK0101 ACPI UTILITY
Link Removed

Update:
kbfiltr.sys Mon Jul 20 05:21:42 2009 (4A643726)
Dritek Keyboard Filter Driver
Link Removed



Analysis:
The following is for informational purposes only.

[FONT=lucida console]**************************Sun Dec 30 16:57:24.352 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\123012-39312-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 3:04:05.335[/B]
Probably caused by :[B]GenuineIntel[/B]
BugCheck [B]124, {4, fffffa800632c8d8, 0, 0}[/B]
BugCheck Info: [B]Link Removed[/B]
Arguments: 
Arg1: 0000000000000004, PCI Express Error
Arg2: fffffa800632c8d8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000
Arg4: 0000000000000000
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]X64_0x124_GenuineIntel_PCIEXPRESS[/B]
CPUID:        "Intel(R) Core(TM) i7 CPU       Q 740  @ 1.73GHz"
MaxSpeed:     1730
CurrentSpeed: [B]1850[/B]
 
Processor may be overclocked!
Expected Frequency:   1730
Actual Frequency:     1850
Overclock Ratio:      [COLOR=red]1.06936[/COLOR]
 
  BIOS Version                  G73Jh.211
  BIOS Release Date             07/27/2010
  Manufacturer                  ASUSTeK Computer Inc.        
  Product Name                  G73Jh
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Dec  5 10:36:00.162 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\120512-27034-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 11:06:37.145[/B]
Probably caused by :[B]GenuineIntel[/B]
BugCheck [B]124, {4, fffffa8006349038, 0, 0}[/B]
BugCheck Info: [B]Link Removed[/B]
Arguments: 
Arg1: 0000000000000004, PCI Express Error
Arg2: fffffa8006349038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000
Arg4: 0000000000000000
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME: [B]svchost.exe[/B]
FAILURE_BUCKET_ID: [B]X64_0x124_GenuineIntel_PCIEXPRESS[/B]
CPUID:        "Intel(R) Core(TM) i7 CPU       Q 740  @ 1.73GHz"
MaxSpeed:     1730
CurrentSpeed: [B]1850[/B]
 
Processor may be overclocked!
Expected Frequency:   1730
Actual Frequency:     1850
Overclock Ratio:      [COLOR=red]1.06936[/COLOR]
 
  BIOS Version                  G73Jh.211
  BIOS Release Date             07/27/2010
  Manufacturer                  ASUSTeK Computer Inc.        
  Product Name                  G73Jh
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Dec  4 23:28:34.451 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\120412-26878-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 1:16:30.339[/B]
Probably caused by :[B]GenuineIntel[/B]
BugCheck [B]124, {4, fffffa8006349038, 0, 0}[/B]
BugCheck Info: [B]Link Removed[/B]
Arguments: 
Arg1: 0000000000000004, PCI Express Error
Arg2: fffffa8006349038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000
Arg4: 0000000000000000
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]X64_0x124_GenuineIntel_PCIEXPRESS[/B]
CPUID:        "Intel(R) Core(TM) i7 CPU       Q 740  @ 1.73GHz"
MaxSpeed:     1730
CurrentSpeed: [B]1850[/B]
 
Processor may be overclocked!
Expected Frequency:   1730
Actual Frequency:     1850
Overclock Ratio:      [COLOR=red]1.06936[/COLOR]
 
  BIOS Version                  G73Jh.211
  BIOS Release Date             07/27/2010
  Manufacturer                  ASUSTeK Computer Inc.        
  Product Name                  G73Jh
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Dec  3 22:11:31.468 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\120312-28064-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 2:35:10.452[/B]
Probably caused by :[B]GenuineIntel[/B]
BugCheck [B]124, {4, fffffa80063498d8, 0, 0}[/B]
BugCheck Info: [B]Link Removed[/B]
Arguments: 
Arg1: 0000000000000004, PCI Express Error
Arg2: fffffa80063498d8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000
Arg4: 0000000000000000
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]X64_0x124_GenuineIntel_PCIEXPRESS[/B]
CPUID:        "Intel(R) Core(TM) i7 CPU       Q 740  @ 1.73GHz"
MaxSpeed:     1730
CurrentSpeed: [B]1850[/B]
 
Processor may be overclocked!
Expected Frequency:   1730
Actual Frequency:     1850
Overclock Ratio:      [COLOR=red]1.06936[/COLOR]
 
  BIOS Version                  G73Jh.211
  BIOS Release Date             07/27/2010
  Manufacturer                  ASUSTeK Computer Inc.        
  Product Name                  G73Jh
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Dec 19 08:49:02.324 2011 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\121911-37970-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].17640.amd64fre.win7sp1_gdr.110622-1506
System Uptime:[B]4 days 3:22:57.106[/B]
Probably caused by :[B]dxgkrnl.sys ( dxgkrnl!VIDPN_MGR::AddFunctionalPathToVidPnTopology+4e4 )[/B]
BugCheck [B]3B, {c0000005, fffff8800acf5ae0, fffff88004c5a780, 0}[/B]
BugCheck Info: [B]Link Removed[/B]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8800acf5ae0, Address of the instruction which caused the bugcheck
Arg3: fffff88004c5a780, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: [B]csrss.exe[/B]
FAILURE_BUCKET_ID: [B]X64_0x3B_dxgkrnl!VIDPN_MGR::AddFunctionalPathToVidPnTopology+4e4[/B]
CPUID:        "Intel(R) Core(TM) i7 CPU       Q 740  @ 1.73GHz"
MaxSpeed:     1730
CurrentSpeed: [B]1729[/B]
  BIOS Version                  G73Jh.211
  BIOS Release Date             07/27/2010
  Manufacturer                  ASUSTeK Computer Inc.        
  Product Name                  G73Jh
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/FONT]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

[FONT=lucida console]**************************Sun Dec 30 16:57:24.352 2012 (UTC - 5:00)**************************
[COLOR=RED][B]ghaio.sys                     Mon May 30 05:34:05 2005 (429ADE0D)[/B][/COLOR]
[COLOR=RED][B]MarvinBus64.sys               Fri Sep 23 17:17:03 2005 (433470CF)[/B][/COLOR]
[COLOR=RED][B]sncduvc.SYS                   Mon Dec 29 04:14:26 2008 (495894F2)[/B][/COLOR]
[COLOR=RED][B]AsDsm.sys                     Fri Feb 13 01:14:26 2009 (49950FC2)[/B][/COLOR]
[COLOR=RED][B]ATK64AMD.sys                  Tue May 12 21:04:54 2009 (4A0A1CB6)[/B][/COLOR]
[COLOR=RED][B]snp2uvc.sys                   Wed May 20 04:11:05 2009 (4A13BB19)[/B][/COLOR]
[COLOR=RED][B]ASMMAP64.sys                  Thu Jul  2 05:13:26 2009 (4A4C7A36)[/B][/COLOR]
intelppm.sys                  Mon Jul 13 19:19:25 2009 (4A5BC0FD)
[COLOR=RED][B]kbfiltr.sys                   Mon Jul 20 05:21:42 2009 (4A643726)[/B][/COLOR]
TurboB.sys                    Thu Aug  6 17:17:31 2009 (4A7B486B)
iaStor.sys                    Fri Aug  7 08:23:37 2009 (4A7C1CC9)
HECIx64.sys                   Thu Sep 17 15:54:16 2009 (4AB293E8)
atikmdag.sys                  Thu Dec 17 17:46:00 2009 (4B2AB4A8)
amdxata.sys                   Fri Mar 19 12:18:18 2010 (4BA3A3CA)
L1C62x64.sys                  Wed Apr 21 03:34:49 2010 (4BCEAA99)
bpenum.sys                    Sun May 16 10:28:26 2010 (4BF0010A)
bpusb.sys                     Sun May 16 10:28:29 2010 (4BF0010D)
bpmp.sys                      Sun May 16 10:28:36 2010 (4BF00114)
RTKVHD64.sys                  Tue May 25 05:15:27 2010 (4BFB952F)
NETw5s64.sys                  Mon May 31 15:05:02 2010 (4C04085E)
SynTP.sys                     Thu Mar 31 21:30:00 2011 (4D952A98)
SASKUTIL64.SYS                Tue Jul 12 17:00:01 2011 (4E1CB5D1)
SASDIFSV64.SYS                Thu Jul 21 19:03:00 2011 (4E28B024)
RapportKE64.sys               Sun Sep 25 11:58:31 2011 (4E7F4FA7)
RapportPG64.sys               Sun Sep 25 11:58:39 2011 (4E7F4FAF)
RapportEI64.sys               Sun Sep 25 11:58:53 2011 (4E7F4FBD)
AtihdW76.sys                  Thu Feb 23 07:30:12 2012 (4F463154)
GEARAspiWDM.sys               Thu May  3 15:56:17 2012 (4FA2E2E1)
MpFilter.sys                  Thu Aug 23 19:03:14 2012 (5036B6B2)
RapportCerberus64_43926.sys   Thu Sep  6 11:57:07 2012 (5048C7D3)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Dec  5 10:36:00.162 2012 (UTC - 5:00)**************************
GEARAspiWDM.sys               Mon May 18 08:17:04 2009 (4A1151C0)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Dec 19 08:49:02.324 2011 (UTC - 5:00)**************************
L1C62x64.sys                  Wed Apr  1 01:09:17 2009 (49D2F6FD)
klmouflt.sys                  Mon Nov  2 11:26:06 2009 (4AEF081E)
klim6.sys                     Thu Apr 22 11:07:24 2010 (4BD0662C)
kl2.sys                       Wed Jun  9 09:24:47 2010 (4C0F961F)
kl1.sys                       Wed Jun  9 09:34:19 2010 (4C0F985B)
klif.sys                      Fri Oct  1 03:28:56 2010 (4CA58DB8)
RapportCerberus64_32029.sys   Wed Sep 21 06:58:51 2011 (4E79C36B)
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RapportCerberus64_43926.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
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RapportCerberus64_32029.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

 

[RockyMtnGal]

Thank you for all the information. You said to please remove the overclock. I have seen this term and looked it up and don't really understand it, but I know that gamers use it. Since I don't know what overclocking is, I have no clue how to stop/disable/remove it. I have decided to consult an expert. I just don't have the time, knowledge or patience to deal with it. I will pass along the information that you provided. Thank you again.
RMG

 

[GeneralHiningII]

If you haven't done it before, chances are the overclock was applied when your part was being made in the factory.
MSI Afterburner download : Link Removed
Install it and lower all your settings down down down (that is, if you only play games on Facebook)

Sorry for necro-posting and bumping a week old thread. Didn't see the last post date until I looked through the thread one more time.

Sorry

 

[RockyMtnGal]

Re: I keep getting frequent BSODs...please help. Resolved

Thank you for all the information. You said to please remove the overclock. I have seen this term and looked it up and don't really understand it, but I know that gamers use it. Since I don't know what overclocking is, I have no clue how to stop/disable/remove it. I have decided to consult an expert. I just don't have the time, knowledge or patience to deal with it. I will pass along the information that you provided. Thank you again.
RMG

Update: took it to expert who said it was set on Turbo since I got it. So it was set to overclock. He turned it way down bc it was getting ridiculously hot causing the BSODs. Its fine now & doesnt run hot. Thanks for everyones input.