Illustrator CS5 will not open

Discussion in 'Windows 7 Help and Support' started by kevphil, Jan 30, 2012.

  1. kevphil

    kevphil Senior Member

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    In Windows 7 Pro, Illustrator CS5 suddenly will not open. It gets as far as displaying the App window then freezes. I have tried deleting all third-party plugins. It shows up in Task Manager Under "Processes" but NOT "Applications". I can "End Process" here, as well as simply clicking on the frozen App window in Explorer.

    Any ideas would be much appreciated. It seems to me I recall having to delete and reinstall all Microsoft Visual C++ Redistributables, but I can't remember why. (DUH!)

    Thanks!
     
  2. APTGet

    APTGet New Member

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    Is it a portable version?
    Example: IllustratorCS5Portable.exe.
     
    #2 APTGet, Jan 30, 2012
    Last edited: Jan 30, 2012
  3. kevphil

    kevphil Senior Member

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    I don't know what that means, but no, it's part of a regular Adobe suite: Illustrator.exe

    BTW: 12 GB RAM
     
  4. kevphil

    kevphil Senior Member

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    I fixed it! I did, in fact, reinstall all 6 MS C++ Redistributables, re-started and Illy now opens fine. What a pain, but I'm glad I didn't have to try re-installing. (Thanks, APTGet.) :)
     

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